iPod touch ipod freezed suddenly

asisoni

macrumors newbie
Original poster
Dec 6, 2009
10
0
Hello!

i need your help please.
i downloaded a cd to my ipod and suddenly it closed down, freezed and now it has the apple symbol on it and nothing happens. i can not close it, and basically can not do anything. it is just the apple symbol and nothing else to do.

what can i do to restart the ipod?
 

stridemat

Moderator
Staff member
Apr 2, 2008
11,180
595
UK
1. Press and hold Sleep/Wake and Home until the it resets.

2. When the Apple logo appears release Sleep/Wake. Do not release Home until you see the prompt to connect the iPhone/iPod Touch to iTunes.


Basically this puts you touch into DFU mode allowing you to restore it.
 

asisoni

macrumors newbie
Original poster
Dec 6, 2009
10
0
thank you very much for the quick reply.
i did as you said and it worked, but now i can only restore it and lose all the data on it???
 

stridemat

Moderator
Staff member
Apr 2, 2008
11,180
595
UK
Every time you plug it into itunes a backup is created. Just restore from the backup.
 

asisoni

macrumors newbie
Original poster
Dec 6, 2009
10
0
where do i find the backup option? all i see is the restore option only.
i cant find it anywhere in the menu.
 

asisoni

macrumors newbie
Original poster
Dec 6, 2009
10
0
i get this message after i do as you wrote me to do :


"itunes has detected an ipod in recovery mode. you must restore this ipod before it can be used with itunes".

what does this mean?
how can i restore all my data i had on my ipod? from where in the menu in itunes?

thank you.
 

asisoni

macrumors newbie
Original poster
Dec 6, 2009
10
0
i did that now, i thought i can live with the ipod going back to new, just i want it to work, and now the restore does not work also!

this is the error message i get when trying to restore it :


"the ipod "ipod" could not be restored. an unknown error occured (1603)"

what is this? what can i do now?
 

stridemat

Moderator
Staff member
Apr 2, 2008
11,180
595
UK
i did that now, i thought i can live with the ipod going back to new, just i want it to work, and now the restore does not work also!

this is the error message i get when trying to restore it :


"the ipod "ipod" could not be restored. an unknown error occured (1603)"

what is this? what can i do now?
take a look at this knowledge base article.
 

asisoni

macrumors newbie
Original poster
Dec 6, 2009
10
0
thank you once again.
so, i tried to open the services as the guide said, and it wont open. is there something about windows vista i dont know?
i am sorry if i am cousing too much trouble, but i just do get why my ipod just stopped working all of a sudden.
can you help me on this please?
 

stridemat

Moderator
Staff member
Apr 2, 2008
11,180
595
UK
have you tried restarting your computer? Reading around it seems that can sometimes fix the problem.
 

asisoni

macrumors newbie
Original poster
Dec 6, 2009
10
0
i did that allready, yes. it did not help. i really dont understand why all of this happend. i did not change anything on my computer.
i think there might be a problem with the USB controller, but i have no idea how to fix it.
i went to control panel to look if there is anything wrong with it, but there is no error over there. i dont know what else can i do now.
i would really appreciate your help here.
 

stridemat

Moderator
Staff member
Apr 2, 2008
11,180
595
UK
Sorry, Im not a windows expert anymore, I used to know XP like the back of my hand. Vista is a strange beast. Hopefully someone else will 'chip' in who can point you in the right direction, and knows vista.
 

asisoni

macrumors newbie
Original poster
Dec 6, 2009
10
0
thank you for your answer. i hope someone here can help me activating my ipod again.
leetom- can you help me on this? i am sorry if my english is funny, it is not my native language.
 

asisoni

macrumors newbie
Original poster
Dec 6, 2009
10
0
i just went through all the steps in the link you gave me, did them all, and still, it does not work.
should i reinstall my OS and that will fix it? i really need my ipod to work and i dont know anymore what can i do to bring it back to life.
 

stridemat

Moderator
Staff member
Apr 2, 2008
11,180
595
UK
Don't reinstall your OS, thats a last resort!

Are you near an Apple Store? Perhaps you should make an appointment?
 

asisoni

macrumors newbie
Original poster
Dec 6, 2009
10
0
I wonder if it is the computer or the ipod with the problem.
i will go to an apple store today and see what happens.

thank you for your help friend.
 

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