ipod freezed suddenly

Discussion in 'iPod touch' started by asisoni, Dec 6, 2009.

  1. asisoni macrumors newbie

    Joined:
    Dec 6, 2009
    #1
    Hello!

    i need your help please.
    i downloaded a cd to my ipod and suddenly it closed down, freezed and now it has the apple symbol on it and nothing happens. i can not close it, and basically can not do anything. it is just the apple symbol and nothing else to do.

    what can i do to restart the ipod?
     
  2. stridemat Moderator

    stridemat

    Staff Member

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    Apr 2, 2008
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    UK
    #2
    1. Press and hold Sleep/Wake and Home until the it resets.

    2. When the Apple logo appears release Sleep/Wake. Do not release Home until you see the prompt to connect the iPhone/iPod Touch to iTunes.


    Basically this puts you touch into DFU mode allowing you to restore it.
     
  3. asisoni thread starter macrumors newbie

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    Dec 6, 2009
    #3
    thank you very much for the quick reply.
    i did as you said and it worked, but now i can only restore it and lose all the data on it???
     
  4. stridemat Moderator

    stridemat

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    #4
    Every time you plug it into itunes a backup is created. Just restore from the backup.
     
  5. asisoni thread starter macrumors newbie

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    Dec 6, 2009
    #5
    where do i find the backup option? all i see is the restore option only.
    i cant find it anywhere in the menu.
     
  6. asisoni thread starter macrumors newbie

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    Dec 6, 2009
    #6
    i get this message after i do as you wrote me to do :


    "itunes has detected an ipod in recovery mode. you must restore this ipod before it can be used with itunes".

    what does this mean?
    how can i restore all my data i had on my ipod? from where in the menu in itunes?

    thank you.
     
  7. TippmannBaller macrumors newbie

    Joined:
    Nov 13, 2009
    #7
    Just hit the restore button and the data from your last backup will be transferred to your touch.
     
  8. asisoni thread starter macrumors newbie

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    Dec 6, 2009
    #8
    i did that now, i thought i can live with the ipod going back to new, just i want it to work, and now the restore does not work also!

    this is the error message i get when trying to restore it :


    "the ipod "ipod" could not be restored. an unknown error occured (1603)"

    what is this? what can i do now?
     
  9. stridemat Moderator

    stridemat

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    #9
    take a look at this knowledge base article.
     
  10. asisoni thread starter macrumors newbie

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    Dec 6, 2009
    #10
    thank you once again.
    so, i tried to open the services as the guide said, and it wont open. is there something about windows vista i dont know?
    i am sorry if i am cousing too much trouble, but i just do get why my ipod just stopped working all of a sudden.
    can you help me on this please?
     
  11. stridemat Moderator

    stridemat

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    #11
    have you tried restarting your computer? Reading around it seems that can sometimes fix the problem.
     
  12. asisoni thread starter macrumors newbie

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    Dec 6, 2009
    #12
    i did that allready, yes. it did not help. i really dont understand why all of this happend. i did not change anything on my computer.
    i think there might be a problem with the USB controller, but i have no idea how to fix it.
    i went to control panel to look if there is anything wrong with it, but there is no error over there. i dont know what else can i do now.
    i would really appreciate your help here.
     
  13. stridemat Moderator

    stridemat

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    #13
    Sorry, Im not a windows expert anymore, I used to know XP like the back of my hand. Vista is a strange beast. Hopefully someone else will 'chip' in who can point you in the right direction, and knows vista.
     
  14. LeeTom macrumors 68000

    LeeTom

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    May 31, 2004
  15. asisoni thread starter macrumors newbie

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    Dec 6, 2009
    #15
    thank you for your answer. i hope someone here can help me activating my ipod again.
    leetom- can you help me on this? i am sorry if my english is funny, it is not my native language.
     
  16. stridemat Moderator

    stridemat

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    #16
    whats the point in your post? This guy needs help.
     
  17. asisoni thread starter macrumors newbie

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    Dec 6, 2009
    #17
    i just went through all the steps in the link you gave me, did them all, and still, it does not work.
    should i reinstall my OS and that will fix it? i really need my ipod to work and i dont know anymore what can i do to bring it back to life.
     
  18. stridemat Moderator

    stridemat

    Staff Member

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    #18
    Don't reinstall your OS, thats a last resort!

    Are you near an Apple Store? Perhaps you should make an appointment?
     
  19. asisoni thread starter macrumors newbie

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    Dec 6, 2009
    #19
    I wonder if it is the computer or the ipod with the problem.
    i will go to an apple store today and see what happens.

    thank you for your help friend.
     

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