iPod frozen

amholl

macrumors 6502
Original poster
Dec 21, 2004
269
0
Boston
my 4G 40GB iPod is frozen. It had been working fine since i bought it in august
(last used it sunday) but when i tried to turn it on today, it had a picture of a file with an exclamation point come up after the apple logo. So I went to apples web page and it said to plug it in to reset it. So i plugged it in to my iBook(running Panther)and it is now frozen on the do not disconnect screen. I have tried toggling hold and htne holdeng down menu and play at he same time for 10 secslike the page said, but it won't respond. Thanks so much in advance.

-amholl
 

Gee

macrumors 65816
Feb 27, 2004
1,023
0
London, UK
amholl said:
my 4G 40GB iPod is frozen. It had been working fine since i bought it in august
(last used it sunday) but when i tried to turn it on today, it had a picture of a file with an exclamation point come up after the apple logo. So I went to apples web page and it said to plug it in to reset it. So i plugged it in to my iBook(running Panther)and it is now frozen on the do not disconnect screen. I have tried toggling hold and htne holdeng down menu and play at he same time for 10 secslike the page said, but it won't respond. Thanks so much in advance.

-amholl
Did the ipod appear on the desktop, or in iTunes? Can you eject it from either?
 
Comment

emw

macrumors G4
Aug 2, 2004
11,177
0
You ejected it from the iBook, right? It's no longer connected? Also, the Hold slider isn't set to Hold, is it?

Also, when it was connected to the iBook, did it show up in iTunes (or on the desktop)?
 
Comment

thecow

macrumors 6502
Nov 24, 2003
400
0
Timonium MD
Did you try to reformat it? Open the latest iPod firmware update and click reset or format or something like that. Does it mound on the desktop?
 
Comment

amholl

macrumors 6502
Original poster
Dec 21, 2004
269
0
Boston
no, Gee, it didn't appear in either. it is completely frozen and when i put my ear up to the back of the pod, i cant hear tthe drive spinning. It doesn't do anyhting when connected to the computer. It is completely dead.
 
Comment

amholl

macrumors 6502
Original poster
Dec 21, 2004
269
0
Boston
Took it to the Apple store. HD failure. They are getting me a new one. Thanks for all of your help!
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.