iPod iPod labelled a 'lemon'

[Warbrain]

I have a friend that works at a large tech store, and the staff have been advised to discourage the purchase of ipods because of the lousy customer support apple is giving them. The store is basically getting a bad name because angry customers come in with faulty ipods, then because apple have their awful policies on returns/refunds/repairs, the customers have to wait weeks for their ipod to be repaired or exchanged rather than just being able to swap it on the spot.

I can personally vouch for apple australias awful customer support,
https://forums.macrumors.com/threads/227417/,
since then my macbook, has been in a second time for repair (that made a total time of 5 weeks from the fist time i took it it) and its just started to randomly shut down again (only twice so far)

Apple doesn't have awful repairs on their retunrs/refunds/repairs in general, but I'm sure that the contract that they signed with the store states that Apple has much more discretion than normal. Tell the people to go to an Apple store to get the repair done, not your store.

 

[cazlar]

I guess their idea goes something like "Hey, let's bash a really popular gadget to get some attention!"...

Exactly. I used to have some respect for what "choice" said, but too many times recently their articles/surveys/whatever have been misleading or just plain wrong, especially on tech matters. While Apple Australia does suck, the iPod itself is not a dodgy product, but they've gone for the headline (which worked, as it made the news that night).