A friend of mine has had an iPod nano for a little while now, but it developed the notorious barcoding on the bottom half of the screen a little while ago and he's gotten around to sending it off for repair. Fast forward a week later, and Apple UK return it unfixed, with a note stating that it was his fault and that the repair was not covered under warranty. I'm reading a Washington Post article on the problem right now, with this quote: As of tomorrow, he has three days left on his warranty. What should he do? Call Apple again and plead his case? He definitely didn't break it, because I know him and he treats tech stuff very delicately and knows what happens when you're careless with things. Is there a special number or contact to escalate things, given that it's so close to being out of warranty?