Ipod photo Screen damage

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by jwy8uk, Jan 6, 2005.

  1. jwy8uk macrumors newbie

    Jan 6, 2005
    Hey everyone,

    Sorry but my first post is a bit of a moan, but also a request for info.
    Here goes.....
    I visited the Apple store in London before christmas, and bought myself a 40Gb Ipod photo, and my girlfriend an Ipod mini. So far so good, they both worked fine. However after three days of ownership, I managed to scratch the screen and case. I put the headphones in the supplied bag with the ipod and must have leant on the bag whilst in my pocket and the headphones have scraped down the screen. :mad:
    Obviously I was gutted about damaging my new toy. the scrape isn't that bad, but for £360 I like things to be 'as new' for as long as possible.
    So, yesterday I rang Apple to see what it would cost to:

    a) Have apple send me a new cover (didn't really expect it)

    b) Send it to Apple to replace the plastic cover.

    I was informed that it would cost £190 to have it replaced. It seems whatever the fault this a standard charge for any ipod repair. I'm sure some people will jump to Apple's defence, but I think this is disgusting.
    I accept the damage is my fault, and for that I don't mind paying a reasonable amount for the work/materials carried out/used. But nearly two thirds of the cost of a new one to change the front cover is extortionate.

    So does anyone know of another way to get one, or maybe a different company has decided to make them?
  2. Blue Velvet Moderator emeritus

    Jul 4, 2004
    Ouch! £190!
    BTW: That's just over US$350 for our American friends...

    How deep is the scratch? Could it be something that could be polished out with an abrasive of some kind like Brasso?

    If it was me and for that price, I'd put up with the scratch as it doesn't affect anything but the appearance...

    I doubt that anyone else will make or supply the cases: pity you can't buy a broken one from someone and swap the case around.

    Why not go back to the Apple Store so they can see how the extent of the damage? They may be able to offer some other suggestions..
  3. pdpfilms macrumors 68020


    Jun 29, 2004
    There's some polish specifically for the iPod that can remove scratches...and another more intense one for deep scratches. The stuff even works on the metal casing without disturinb the laser engraving. I can't seem to find it now, but here's anther tip from ipodlounge.com:

  4. gwuMACaddict macrumors 68040


    Apr 21, 2003
    washington dc
  5. 4409723 Suspended


    Jun 22, 2001
  6. Littleodie914 macrumors 68000


    Jun 9, 2004
    Rochester, NY
    Haha not real ice cream.... :rolleyes: It's a type of Apple product cleaner, kinda like, well, iCleaner. Can't find a link right now...
  7. Mertzen macrumors 6502


    Sep 25, 2004
    I'd just let it wear he scratch with pride .. I know that in the beginning you want to treat it like it is your own baby .. but you'll need to accept that it will scratch up ..

    You could look into: http://www.ipodcleaner.com/

    And really get one of these: http://iskinprotect.com/
  8. Norouzi macrumors 6502

    Aug 6, 2004
    Philadelphia, PA
    I feel your pain, I got 20GB 4G for Christmas and I've already scratched the screen and case. Even babying it was no use. From what I've read on the forums, scratches are inevitable unless you keep the iPod in the box and just admire it. I'd also recomend getting some sort of case that protects the screen, and as others have sugested I've read some really good reviews on the scratch removers. Good luck.
  9. dvdh macrumors 6502


    Apr 6, 2004
    After the first scratch, you might as well go for the 'battle-pod" look. A well worn iPod is a badge of honour you know.
  10. blue_monkey macrumors member

    Dec 31, 2004
    the ipod is meant to be used...there's NO way it couldn't get scratched someday..

    i really can't stand the people who think a mobile or ipod or laptop or whatever is a godlike thing that mustn't be touched or used just for preventing it from looking not brand-new. that's stupid in my oppinion!!

    anyway, sorry for ur scratch as it is not a scratch that occurs in everday use..

  11. Blue Velvet Moderator emeritus

    Jul 4, 2004
    If you do use Brasso, find the liquid. Not the can with the wadding... and use a lint-free cloth, not a kitchen towel or any old bit of tissue.

    Sometimes those recycled-paper fibres can be a bit harsh...
  12. jwy8uk thread starter macrumors newbie

    Jan 6, 2005
    Thanks for all your suggestions

    Think I'll try the brasso method.
  13. apple4life macrumors member

    Mar 18, 2004
    I use saran wrap....

    I've wrapped mine with saran wrap and after 4 months of use it doesn't have a scratch. And I take it everywhere with me. I change the saran wrap at least once a week. Its great when I'm in the yard and have mud on my hands from planting and I can pull it out of my pocket and do whatever and it doesn't get scratched....

    When you take your time and pull the saran wrap tight you can't even tell its there. At least on the front. There is excess but that's for the back and it acts as a bit of cushion when you put it down on something.

    Give it a try....
  14. aricher macrumors 68020


    Feb 20, 2004
    I bought a 3rd Party screen protector for my Ipod - I forget who I purchased it from but they also make PDA screen covers - works like a charm.
  15. maxterpiece macrumors 6502a


    Mar 5, 2003
    If you really want to have an ipod that looks new, sell your scratched one on ebay. Most ebayers are looking for a deal and are willing to put up with a scratch if that's all it is. It would at least be easier than the apple route. I guess that strategy makes a lot more sense for the people who buy apple stuff in the US as the tariffs in England are so high.
  16. lina70 macrumors newbie

    Jan 25, 2005
    My ipod photo got scratched first day, too

    I was extremely careful with it, too. It has been in its charging station on my desk, and in its little case that _came_with_it_ when I went out. I took it out of the case to control and put it back in its case aside from that. It now has one big horrible scratch, vertically, from top to bottom, and several smaller ones, all vertical, in the same area. It is interesting to note that the small area is exactly where, on the case, there's a tag. I'm betting that the tag caused the scratches. I am now very careful when putting the ipod in the case to make sure the screen is facing the side without the tag. I'm very disappointed that the screen scratches so easily. I'm even more disappointed that apple would sell the thing with a case that scratches it. Unfortunately, the big scratch is so bad that it pretty much ruins the "photo" part of the ipod. I wouldn't care at all if it were a normal ipod, but now the photos really look bad with this bright line running through them.

    I will try the "Brasso" recommendation! I hope it helps!
  17. seaweed167 macrumors newbie

    Jul 18, 2005
    thanks for the Brasso tip

    worked like a charm and didnt have to empty my wallet for a simple cleaner
    and wish i would have read these before i just bought a crystal film from the mac store for 15 bucks urg
    radio shake has something similar that you can cut with scissors
    for cheap
    anyway thanks whomever started the brasso tip
  18. Mood macrumors regular


    Jun 29, 2005
    When it stops working completely, tell all your friends how you got an ipod. Then, take out a sledgehammer [​IMG]

    and smash the **** out of it, smile and run away laughing like a manic.

    Best way to meet the girls

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