ok, so here's the story, i lent my ipod to a friend for the weekend, when she returned it to me it was so scratched i couldnt' even recognize it, i've already talked to her about it, i'm not going to make her pay for it or anything but it is VERY noticeable, and i was just wondering, i know how apple has great customer service, but do you think that if i complained they might just give me a replacement? i've heard of stranger things happening, just wanted to know you guys' opinions