iPod touch iPod shutting off and losing charge instantaneously

[laorulez]

I bought a 6th generation iPod Touch back in November 2015. I have had the same problem occur two times now.

Back in December 2015, one day it just shut off and wouldn't turn back on. I had charged it fully and hadn't used it much that day. After it shut off, I plugged it in for several hours, but it still wouldn't turn back on. I let it sit there and then the next day, on a whim, I tried to turn it on and instead it showed a red battery icon indicating the battery was extremely low. I plugged it in to charge and then it started working again.

Yesterday night, the same thing happened. I first charged it fully and then went to sleep without using it. When I woke up, the iPod was shut off and it wouldn't turn back on. I plugged it in to charge for almost 6 hours or so but it still wouldn't turn on. I chatted with Apple support and she had me hold both the power button and the little circular button at the bottom for several seconds. It then turned on but had a very low battery.

She then ran a diagnostic and told me there did not appear to be anything wrong. She then asked me how often I power off the iPod and I told her rarely, probably only 4 times since I have owned it since late November 2015. She told me this was probably the issue and that I should power it off at least once every two days.

I think this sucks. I like to leave my device on constantly. The device shouldn't shut off by itself when fully charged and also lose its charge instantaneously like this. What do you think? Thanks.

 

[BrettApple]

Sounds to me like it's defective. It shouldn't be doing that at all. My 2nd gen iPod touch (from 2008) will easily go a over a week in standby and still have a good charge on it (with a 7+ year old battery no less). With moderate use listening to music at about half volume and using the screen moderately it'll last a whole week. Same story with my 4th gen. The 2nd gen hasn't been rebooted in, well. Probably around a year... But it's on iOS 4.2.1 which is rock solid so I'll chalk it up to that.

You shouldn't have to reboot "at least once every two days". Heck, the only time I reboot my iPhone is if it's frozen, or there was a software update. So about every couple months, and it doesn't magically die overnight.

At work we have a fleet of about 20 iPod touches, at least half of them are 6th gen models. They get charged once a week and are used on stage for controlling AVL functions on their own network. They function just fine.

I have seen various reports similar to yours here in this forum. I might see if I can find them, but in the end I think it just needs to be replaced. It could get worse by the time the warranty is up then there isn't much you can do about it.

Have you at least tried a restore? Just want to get that out of the way. It does sound like hardware though. I'd press for a replacement. I just dealt with Apple support yesterday getting my parents iPhone 6 Plus replaced because it drops calls. There isn't anything their diagnostic can show about it but it does indeed happen. So they were convinced to replace it.

 

[laorulez]

Okay, well after hearing this I definitely want to get it replaced! Should I deal with them over the phone or go to the actual Apple store? There are two stores within about a 20 drive from me. Thanks.

Sounds to me like it's defective. It shouldn't be doing that at all. My 2nd gen iPod touch (from 2008) will easily go a over a week in standby and still have a good charge on it (with a 7+ year old battery no less). With moderate use listening to music at about half volume and using the screen moderately it'll last a whole week. Same story with my 4th gen. The 2nd gen hasn't been rebooted in, well. Probably around a year... But it's on iOS 4.2.1 which is rock solid so I'll chalk it up to that.

You shouldn't have to reboot "at least once every two days". Heck, the only time I reboot my iPhone is if it's frozen, or there was a software update. So about every couple months, and it doesn't magically die overnight.

At work we have a fleet of about 20 iPod touches, at least half of them are 6th gen models. They get charged once a week and are used on stage for controlling AVL functions on their own network. They function just fine.

I have seen various reports similar to yours here in this forum. I might see if I can find them, but in the end I think it just needs to be replaced. It could get worse by the time the warranty is up then there isn't much you can do about it.

Have you at least tried a restore? Just want to get that out of the way. It does sound like hardware though. I'd press for a replacement. I just dealt with Apple support yesterday getting my parents iPhone 6 Plus replaced because it drops calls. There isn't anything their diagnostic can show about it but it does indeed happen. So they were convinced to replace it.

 

[Goatllama]

Restore and set up as new first, and test it out.

Otherwise, depending on store / appointment availability, calling might be easier. Can set replacement / repair over the phone pretty easily. As long as there's no physical damage to the iPod.

 

[laorulez]

I just got off the line with Apple chat and she told me the same thing. She told me I have to turn off and then turn the device back on every once in a while to avoid these problems. I can't believe I am being given this BS. Is this true? I paid $250 for this piece of ****.

 

[Goatllama]

Most devices benefit from being restarted every now and then. Humans, too. Perhaps one day we will have forums that are Computer only, where they complain "my human wants to sleep all the time and it tends to pass out if I don't let it! What a piece of junk."

 

[laorulez]

It's only 2 months old. I don't think it should be shutting off after a full charge. I don't think the battery should be low after a full charge.

 

[Goatllama]

What does Settings > Battery show as using the most percentage?

 

[laorulez]

Safari 51%
iBooks 31%
ESPN 5%
CNN 4%

I am very new to Apple products. This is my first Apple product I have ever owned.

ESPN, CNN, and Angry Birds are the only apps I have downloaded so far, but I have only used Angry Birds maybe 3 times so far and always close it out completely..

I haven't downloaded many apps and don't use many apps at all. I will use ESPN or CNN, but I always immediately close it afterwards (close it by double clicking the circular button at the bottom and then swiping the app upward). I am 99.9% confident that there were no apps that could have drained the battery so quickly. Two days ago I charged it fully at night, went to sleep, and the next morning the iPod was shut off and the alarm did not go off since it was shut down.

 

[Goatllama]

Hmm, maybe the charger isn't charging it? Though I think that would've been apparent before. Wish you had another device on which to test the charger. But then I guess it wouldn't come on at all if that was the case. I say reinstall iOS using iTunes.

 

[laorulez]

Well I went to the Apple store and told them my whole story. He ran a diagnostics and nothing came up. He then took my iPod to the back (behind a closed door) and ran some further diagnostics for what seemed like ten or more minutes. He came back out and told me that he didn't like what he was seeing with what was going on with the battery, and gave me a new iPod. End of story.

 

[Goatllama]

Apple got your back.