I bought an iPod touch last summer, and a few weeks ago the screen just stopped working. It turns on just fine, but it's completely unresponsive to touch (and hence useless). To answer the obvious questions, yes I've tried restoring it, and no I didn't get it wet. Anyway, I took it to the Apple store at the Rideau Centre in Ottawa, and the repair guy said there wasn't anything they could do. The screen stopped working 3 weeks after the 1-year warranty expired, and I don't have the extended 2-year plan. He said the best they could do was offer me the same model for $179 (CDN), or a 10% discount off the brand new one. He also told me I shouldn't bother having it repaired because that would probably cost more than the 'deal' they would throw me to replace. So here are my questions: - Was the guy I spoke to for real, or was he just trying to blow me off and/or scam me? - I looked at Apple's customer service policy, and apparently it would cost me $30 to talk to someone on the phone. Is there anyone I can complain to for free? I like complaining. - What are the odds that something like this can be fixed? Or is it probably a write-off? Please help, I'm desperate and annoyed.