Jack Flash
macrumors 65816
Of course, he can return it for any other number of reasons, the best of which being he was not satisfied with the device.
iPod touch Ipod Touch 32GB Dead Pixel
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Of course, he can return it for any other number of reasons, the best of which being he was not satisfied with the device.
anjinha
macrumors 604
When I got my first Macbook it had a dead pixel and it bothered me a lot. So I got Apple to exchange it. At first my new Macbook's screen looked perfect but then I found another dead pixel. So I just learned to live with it and it stopped bothering me. I never notice it now. My iPod Touch also has a stuck pixel and I just never notice it.
I understand that you feel that for the price you payed the device should be flawless. But you said it wouldn't bother that much you if you had bought an 8GB and it had a dead pixel. The thing is you're not paying 400 because this device is better, it just has more storage. Other than that it's the same as the 8GB.
If it bothers you that much you ca try to exchange it but you can get an iPod that has 2 or 5 dead pixels. One is not that much.
I understand that you feel that for the price you payed the device should be flawless. But you said it wouldn't bother that much you if you had bought an 8GB and it had a dead pixel. The thing is you're not paying 400 because this device is better, it just has more storage. Other than that it's the same as the 8GB.
If it bothers you that much you ca try to exchange it but you can get an iPod that has 2 or 5 dead pixels. One is not that much.
aethelbert
macrumors 601
The thing is, though, he could quite possibly get another device that is worse in terms of the dead pixel count. Getting a perfect device is an impossible dream in this industry.
Jack Flash
macrumors 65816
I wouldn't call it impossible as my Touch has (as far as I can tell) a perfect screen... and so does my MacBook, and my cellphone and my LCD TV, and my Sony PSP.
aethelbert
macrumors 601
Somehow I really doubt that. They're really everywhere but usually very hard to find. So it's good if you have them but don't notice. But if you really don't have any, consider yourself to be very lucky. But the iPod touch is still far from a perfect device. It is what it is advertised as, but improvements could be made.
davidy
macrumors 6502
Apple is rather non-commital about the acceptable number of dead pixels:
http://docs.info.apple.com/article.html?artnum=22194
Screen Tek, which suppliles screens to laptop manufacturers (a much larger screen than the touch) has a standard of zero to two dead pixels through the warranty period.
http://www.screentekinc.com/lcd-quality-standards.shtml
http://docs.info.apple.com/article.html?artnum=22194
Screen Tek, which suppliles screens to laptop manufacturers (a much larger screen than the touch) has a standard of zero to two dead pixels through the warranty period.
http://www.screentekinc.com/lcd-quality-standards.shtml
Jack Flash
macrumors 65816
I've run dead pixel checks on each device so, I'm confident there aren't any.
aethelbert
macrumors 601
Software cannot detect them. All it can really do is flash colors, but with pixels so small it's sometimes pretty hard to tell. I'm not saying that you have any dead pixels, I'm just saying that they often go unnoticed, which is a good thing.
Jack Flash
macrumors 65816
After finding a stuck pixel (which went away before selling) on my Dell 2007WFP I inspected all of my devices with a magnifying glass using red, blue and green images.
If I have a dead pixel, it's doing a remarkable job hiding.
Note that Philips does sell LCD monitors with a no dead pixel warranty called Perfect Panels. Philips also sells portable DVD players with a zero bright dot guarantee (these do seem to be more expensive). And Samsung does have a zero dead pixel policy for some screens. But most companies don't guarantee pixel defect free screens. But anyone is free, in my opinion, to try and exchange their gear if they can't live with the defect(s). It's always a lottery, though, getting the perfect screen, unless the company already guarantees it. Does anyone know how the pixel warranties are with the Sony PSP and Nintendo DS?
queshy
macrumors 68040
My 24" iMac, MacBook Air, and the 2 macbooks we have in the family all have NO dead or stuck pixels. Trust me, I've checked, and there really aren't any. I still, however, haven't found an iPod touch with OUT a stuck/dead pixel. They're all effected. Quit while you're ahead...
aethelbert
macrumors 601
Ummm... It has a higher resolution per square inch than most of their computers... Resolution doesn't matter as much as pixel density.
e12a
macrumors 68000
i just bought a iPod touch 8gb and it has 5 stuck pixels in the lower right quarter of the sceen portriat mode. But I already sent in the UPC for the back to school promo. Can I still exchange it?
Edit: I didn't take it out of the protective plastic so I could not really see the stuck pixels
And I have already tried to use the stuck pixel webapp to no avail
Edit: I didn't take it out of the protective plastic so I could not really see the stuck pixels
And I have already tried to use the stuck pixel webapp to no avail
epicwelshman
macrumors 6502a
After reading the first ten or so comments I'm ignoring the rest of this thread because it usually degenerates into people misreading other people's comments and getting all offended, yada yada yada.
However, I've never noticed a stuck pixel on any of my screens. I'm sure I've had them, but I've never ever seen them. Maybe I'm long overdue. Knowing my luck I'll end up buying a 30" Cinema Display and have a stuck pixel bang in the middle.
However, I've never noticed a stuck pixel on any of my screens. I'm sure I've had them, but I've never ever seen them. Maybe I'm long overdue. Knowing my luck I'll end up buying a 30" Cinema Display and have a stuck pixel bang in the middle.
aethelbert
macrumors 601
They will most likely send you a different one, refurb or new. So it'll probably be fine. If you're close to a retail store, though, you could just go there and they would essentially do the same thing for you in ten minutes.
ilovebananas
macrumors member
Just live with it.
As mentioned before it is deemed acceptable. I know as I work in retail (TV's) and my brother in-law works for uk trading standards.
He is adamant that despite people moaning, the fact that there is an ISO standard governing LCD screen pixel defects, as long as the device is within the standard, nobody has to do a thing for you.
The standard basically allows one dead pixel per million and about 3 sub-pixels per million. This is accepted as industry standard, the only way to get an exchange is to as for good will gestures as by law it is NOT faulty.
Good luck.
As mentioned before it is deemed acceptable. I know as I work in retail (TV's) and my brother in-law works for uk trading standards.
He is adamant that despite people moaning, the fact that there is an ISO standard governing LCD screen pixel defects, as long as the device is within the standard, nobody has to do a thing for you.
The standard basically allows one dead pixel per million and about 3 sub-pixels per million. This is accepted as industry standard, the only way to get an exchange is to as for good will gestures as by law it is NOT faulty.
Good luck.
e12a
macrumors 68000
Thanks for the suggestion I'll try the applestore later today after finals.
I can live with one or two but with five all spread in one quarter of he screen that isn't acceptable. None of my lcds have stuck/dead pixels.
Do not accept it. Take it back. Don't start or contribute to this becoming the "norm".
It's true that not all LCDs will be perfect; that's fine, but I'm paying for a specific number of pixels, and that's what I want.
I will never tolerate even a single dead pixel. All companies have "policies" on this, of course, but unless they make you aware of it before you buy, and you purchase the device anyway, they HAVE TO exchange the device for you.
Do not accept dead pixels. Ever.
It's true that not all LCDs will be perfect; that's fine, but I'm paying for a specific number of pixels, and that's what I want.
I will never tolerate even a single dead pixel. All companies have "policies" on this, of course, but unless they make you aware of it before you buy, and you purchase the device anyway, they HAVE TO exchange the device for you.
Do not accept dead pixels. Ever.
All of this is irrelevant if Apple doesn't tell you this BEFORE you buy the device. If I had this info in hand, if it were prominently displayed in the Apple Store or online, then I would be making an informed decision to buy; the onus would pass to me. It's like stores displaying their return policies; I can't be expected to read their mind, but if I know the policy before I buy, then I have to abide by it.
But Apple doesn't tell you because they KNOW that most people will just live with it. Then when the odd person complains, they hold up this policy in an attempt to stonewall you. But don't give in. You have rights as a consumer, and part of that is not being held to contract terms that you were not aware of prior to purchase.
Please, please, please do not accept dead or stuck pixels. Send them back.
e12a
macrumors 68000
update: went into an apple store today, the genius said my five stuck pixels were "within spec" because they were spaced far enough...but he still took it back and gave me a new one...
The new one has two, but they are in the opposite corners and hard to notice... I think I'll stick with this one. Much better than the one I had before.
The new one has two, but they are in the opposite corners and hard to notice... I think I'll stick with this one. Much better than the one I had before.
"Within spec" is what they're trained to tell people who, generally speaking, will just accept this explanation and move on.
But, once again, unless you saw the "spec" before you bought, and consequently made an informed purchase, you are NOT bound by Apple's arbitrary number. If you have a single dead pixel, then you do NOT have Apple's stated resolution; it may not bother you, and that's fine. But if you want a replacement, you are entitled. It is not up to Apple to decide that 5 pixels is acceptable, unless they tell you this before you buy. It is exactly analogous to a store's return policy; you are only bound by it if you were made aware of it (or should have reasonably been aware of it) prior to purchase.
One dead pixel is grounds for exchange; end of story.