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iPod touch iPod Touch 5th Gen from Emirates Air

MacHead84

MacHead84

macrumors 6502
Original poster
Aug 25, 2013
426
393
I am a guest in the land of smiles
Hello,

I got a free iPod touch 6th Gen 32GB from Emirates Airlines but it seems that FaceTime is not pre-installed.
Any idea why and how I can get the App back on the iPod?
I don't live in any Arab country and my iTunes account is German.

Appreciate any help, thank you.
MacHead84

/edit
The iPod is the 6th Generation.
 
MacHead84 said:
Hello,

I got a free iPod touch 6th Gen 32GB from Emirates Airlines but it seems that FaceTime is not pre-installed.
Any idea why and how I can get the App back on the iPod?
I don't live in any Arab country and my iTunes account is German.

Appreciate any help, thank you.
MacHead84

/edit
The iPod is the 6th Generation.
Click to expand...
It's either disabled through restrictions in Settings or through the device due to the region it belongs to.

Edit: I just checked and it isn't available for United Arab Emirates:
https://support.apple.com/en-ca/HT204170
 
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MacHead84 said:
Hello,

I got a free iPod touch 6th Gen 32GB from Emirates Airlines but it seems that FaceTime is not pre-installed.
Any idea why and how I can get the App back on the iPod?
I don't live in any Arab country and my iTunes account is German.

Appreciate any help, thank you.
MacHead84

/edit
The iPod is the 6th Generation.
Click to expand...

Find a flaw (screen light leaking/home button occasionally won't work) and go to a local Apple Store to ask for repair/replacement. This is the only way to get FaceTime on that particular device.
 
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Just out of curiosity, what is the model number for your unit? I'm curious if you could force a restore if it's the same model number as sold elsewhere...
 
It's due to region of purchase
It comes on the US model if you can manage to get one
 
vista980622 said:
Find a flaw (screen light leaking/home button occasionally won't work) and go to a local Apple Store to ask for repair/replacement. This is the only way to get FaceTime on that particular device.
Click to expand...

Won't work. You'll always get an equivalent model if you go through a repair; if they exchanged it for a new retail unit then that would skirt the issue, but good luck with that these days. Apple aren't the pushovers they were said to be previously.
 
OS X Dude said:
Won't work. You'll always get an equivalent model if you go through a repair; if they exchanged it for a new retail unit then that would skirt the issue, but good luck with that these days. Apple aren't the pushovers they were said to be previously.
Click to expand...
Yes they are, you just have to find the right person, literally today they replaced my 6s for free out of warranty because of a cosmetic issue (although not what I would call cosmetic)

And yesterday they replaced my 6 Plus out of warranty because the camera broke (phone is fine but camera shows lines)

All for free, and both have cracked screens
 
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