Ipod Touch 8G will not restore.

Discussion in 'iPod touch' started by violetnewyork, Nov 17, 2008.

  1. violetnewyork macrumors newbie

    Nov 17, 2008

    I looked for the thread like mine but couldn't find anything. I don't want to contact apple just yet because I'm scared that what happened will void the warranty. Alright so i was walking this morning and dropped it on the sidewalk, yes dumb dumb dumb. It just shut off and here's 3 little dents in the back.

    Alright then i got it to turn on and it displayed that i-tunes logo with the usb wire, the one you see when you first turn it on. So i turned it on plugged it in and it says "iTunes has detected an iPod in recovery mode. You must restore his iPod before it can be used with iTunes." I click OK then hit restore, all the yada yada about restoring i click "Restore and Update." Then it says "Extracting software, then "preparing ipod for restore" then the apple logo appears on the ipod itself and then it finally goes to "waiting for iPod.." but then it never goes anywhere with it.

    I waited over an hour for it to contact the ipod but it never does. Is there something i could do or do i have to go into the store. I just got it last month for my birthday, it still has the warranty on it, but i can't tell them i dropped it cuz it's void right? In that case what should i say?

    Please help.:confused:
  2. macbookairman macrumors 6502a

    Jan 15, 2008
    Quoted from Apple Support Discussion forums.


    as far as the warrenty, it doesn't cover (as far as i know) any damage caused by the user. only defects on apples part. You should be able to pay to get it repaired.
  3. violetnewyork thread starter macrumors newbie

    Nov 17, 2008
    Yeah i did the two things it says, so now my only option is the store i guess. Such is life eh. :sigh: Thanks!
  4. big-blue-wolf macrumors regular


    Feb 10, 2007
    15.8 miles from Molineux
    Try using a different user account on your Mac or PC to restore the iPod.

    I have had to restore my son's touch three times and all three times iTunes gave me the 'unable to restore' message. Each time I had to restore it on my user account rather than my son's.

    You will be able to restore it without having to sync it to a different iTunes library.

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