iPod touch Ipod Touch 8G will not restore.

[violetnewyork]

Hey,

I looked for the thread like mine but couldn't find anything. I don't want to contact apple just yet because I'm scared that what happened will void the warranty. Alright so i was walking this morning and dropped it on the sidewalk, yes dumb dumb dumb. It just shut off and here's 3 little dents in the back.

Alright then i got it to turn on and it displayed that i-tunes logo with the usb wire, the one you see when you first turn it on. So i turned it on plugged it in and it says "iTunes has detected an iPod in recovery mode. You must restore his iPod before it can be used with iTunes." I click OK then hit restore, all the yada yada about restoring i click "Restore and Update." Then it says "Extracting software, then "preparing ipod for restore" then the apple logo appears on the ipod itself and then it finally goes to "waiting for iPod.." but then it never goes anywhere with it.

I waited over an hour for it to contact the ipod but it never does. Is there something i could do or do i have to go into the store. I just got it last month for my birthday, it still has the warranty on it, but i can't tell them i dropped it cuz it's void right? In that case what should i say?

Please help.

 

[macbookairman]

Quoted from Apple Support Discussion forums.

http://discussions.apple.com/thread.jspa?threadID=1753605&tstart=0

This article provides general tips that may resolve the issue.
http://support.apple.com/kb/TS1275

Make sure the iPod is directly connected to a high-speed USB port on the PC and not plugged into a hub, monitor, or keyboard. You can also disconnect any other USB devices, other than the keyboard and mouse.

Try putting the iPod into recovery mode again and restoring as described here: http://support.apple.com/kb/HT1808

If the issue persists after trying the tips above, the iPod may need hardware repair. Make a reservation to have a Genius at a local Apple retail store take a look at it or call AppleCare.
http://www.apple.com/retail/geniusbar/
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)

You can also request repair online here: https://selfsolve.apple.com/GetWarranty.do

as far as the warrenty, it doesn't cover (as far as i know) any damage caused by the user. only defects on apples part. You should be able to pay to get it repaired.

 

[violetnewyork]

Yeah i did the two things it says, so now my only option is the store i guess. Such is life eh. :sigh: Thanks!

 

[big-blue-wolf]

Try using a different user account on your Mac or PC to restore the iPod.

I have had to restore my son's touch three times and all three times iTunes gave me the 'unable to restore' message. Each time I had to restore it on my user account rather than my son's.

You will be able to restore it without having to sync it to a different iTunes library.