iPod Touch broke - can I still buy Apple Care and use it?

Discussion in 'iOS Apps' started by NJRonbo, Jan 20, 2012.

  1. NJRonbo macrumors 68000

    Jan 10, 2007
    My boss just told me that his 9 year-old daughter just broke the glass on the iPod Touch that she received this Christmas.

    Is it possible for him to purchase Apple Care and then use it to get a replacement or fix from the Apple Store?

    Please don't flame me for asking this question. I have no idea what to tell him in this case. Just looking for help. Thanks.
  2. HabSonic macrumors regular

    Jul 31, 2011
    Not possible. Apple Care won't cover a broken glass.
  3. Phil A. Moderator

    Phil A.

    Staff Member

    Apr 2, 2006
    Shropshire, UK
    Apple Care doesn't cover accidental damage so it wouldn't help him at all.
    What he needs to do is take the iPod into a store and pay for it to be fixed
  4. NJRonbo thread starter macrumors 68000

    Jan 10, 2007
  5. LoneWolf121188 macrumors 6502a

    Jun 7, 2007
    Longmont, CO
    If you give them a sob story, sometimes they'll replace hardware for free. My mom got an iPad 2 for her birthday...two days later, she picked it up by just the cover, not realizing it was only held on by magnets and not physically hinged. iPad dropped 5 feet face-first onto the tile floor and shattered the glass. She took it into the apple store, explained what happened, and the tech handed her a brand new iPad and an invoice for $0.00 with a line that said something to the effect of "replaced as a one-time courtesy".
  6. johnparjr macrumors 6502a


    May 10, 2005
    This just happened to my son they charge $100

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