iPod Touch broke - can I still buy Apple Care and use it?

Discussion in 'iOS Apps' started by NJRonbo, Jan 20, 2012.

  1. NJRonbo macrumors 68000

    Joined:
    Jan 10, 2007
    #1
    My boss just told me that his 9 year-old daughter just broke the glass on the iPod Touch that she received this Christmas.

    Is it possible for him to purchase Apple Care and then use it to get a replacement or fix from the Apple Store?

    Please don't flame me for asking this question. I have no idea what to tell him in this case. Just looking for help. Thanks.
     
  2. HabSonic macrumors regular

    Joined:
    Jul 31, 2011
    Location:
    Canada
    #2
    Not possible. Apple Care won't cover a broken glass.
     
  3. Phil A. Moderator

    Phil A.

    Staff Member

    Joined:
    Apr 2, 2006
    Location:
    Shropshire, UK
    #3
    Apple Care doesn't cover accidental damage so it wouldn't help him at all.
    What he needs to do is take the iPod into a store and pay for it to be fixed
     
  4. NJRonbo thread starter macrumors 68000

    Joined:
    Jan 10, 2007
  5. LoneWolf121188 macrumors 6502a

    Joined:
    Jun 7, 2007
    Location:
    Longmont, CO
    #5
    If you give them a sob story, sometimes they'll replace hardware for free. My mom got an iPad 2 for her birthday...two days later, she picked it up by just the cover, not realizing it was only held on by magnets and not physically hinged. iPad dropped 5 feet face-first onto the tile floor and shattered the glass. She took it into the apple store, explained what happened, and the tech handed her a brand new iPad and an invoice for $0.00 with a line that said something to the effect of "replaced as a one-time courtesy".
     
  6. johnparjr macrumors 6502a

    johnparjr

    Joined:
    May 10, 2005
    Location:
    Earth
    #6
    This just happened to my son they charge $100
     

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