Got a bad week 37, called the Apple store, was told they have no 16gb left. Then he says "wait, hang on"... he comes back a few minutes later and says they have a few 16 gb "service replacements" and can swap mine out for that. I ask "wait, do you mean refurbished?", to which he responds "No, never.. we would never do that with a product this new. It's a brand new iPod touch, never been opened. Come in tonight and we can swap it out."
So he says there are no 16gb touches, then voila, 2 minutes later he realizes they have them (or at least one) .. and he refers to it as a "service replacement". Any clarification here? Am I about to turn in a brand new defective product for something that's been used or fudged around with or even refurbished?
Am I to believe Apple Stores literally hang on to extra stock, despite high demand, in the chance case that someone may want to return one and not deal with waiting around for a new shipment to arrive? Something doesn't sound right.
*nose crinkle*
So he says there are no 16gb touches, then voila, 2 minutes later he realizes they have them (or at least one) .. and he refers to it as a "service replacement". Any clarification here? Am I about to turn in a brand new defective product for something that's been used or fudged around with or even refurbished?
Am I to believe Apple Stores literally hang on to extra stock, despite high demand, in the chance case that someone may want to return one and not deal with waiting around for a new shipment to arrive? Something doesn't sound right.
*nose crinkle*
