iPod Touch Will Not Update

Discussion in 'iPod touch' started by Shaun.P, Oct 16, 2010.

  1. Shaun.P macrumors 68000

    Shaun.P

    Joined:
    Jul 14, 2003
    Location:
    Omicron Persei 8
    #1
    Hey all,

    I am trying to update / restore my brothers iPod touch. It is a 2nd/3rd generation 8GB.

    When I try to update it on his laptop (Windows 7) I get the following error: "Unknown Error 3014" and "The iPod cannot be restored at this time because the iPod software update server could not be contacted or is temporally unavailable."

    When I connect it to my Mac I get the following message:

    "The iPod cannot be restored at this time because the iPod software update server could not be contacted or is temporally unavailable."

    This is starting to drive me insane. This is not a jail-broken iPod Touch. I've tried deleting the extra bit in the "hosts" file in Windows (there wasn't anything to delete).

    I've manually downloaded a iOS 4.1 restore file and tried to update to that to only receive the same error message.

    My internet connection is fine - I can connect to the iTunes music store etc etc, and recently did a restore on my brothers iPod (similar model) and it worked the other day.

    I also made a new user account on my Mac and tried to update on that and got the same error message.

    Why isn't this working?
     
  2. Firestar macrumors 68020

    Firestar

    Joined:
    Sep 30, 2010
    Location:
    221B Baker Street.
  3. Shaun.P thread starter macrumors 68000

    Shaun.P

    Joined:
    Jul 14, 2003
    Location:
    Omicron Persei 8
    #3
    I'm not too sure what that is. I tried to do something like that but the iPod ended up in recovery mode?
     
  4. Firestar macrumors 68020

    Firestar

    Joined:
    Sep 30, 2010
    Location:
    221B Baker Street.
    #4
  5. Shaun.P thread starter macrumors 68000

    Shaun.P

    Joined:
    Jul 14, 2003
    Location:
    Omicron Persei 8
  6. Firestar macrumors 68020

    Firestar

    Joined:
    Sep 30, 2010
    Location:
    221B Baker Street.
    #6
    Works with iPod touch too.
     
  7. Shaun.P thread starter macrumors 68000

    Shaun.P

    Joined:
    Jul 14, 2003
    Location:
    Omicron Persei 8
    #7
    I've already done that. iTunes seems to find that it's in recovery mode (the iPod also shows the "connect to iTunes screen", and I click restore and I get the same error message.
     
  8. Shaun.P thread starter macrumors 68000

    Shaun.P

    Joined:
    Jul 14, 2003
    Location:
    Omicron Persei 8
    #8
    I just installed iTunes onto my Parallels copy of Windows XP and get the SAME error!
     
  9. Firestar macrumors 68020

    Firestar

    Joined:
    Sep 30, 2010
    Location:
    221B Baker Street.
    #9
    Mac:

    1. Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPod touch to turn off.
    2. Press and hold the Home button while reconnecting the USB cable to iPod. When you reconnect the USB to iPod, the device should then power on.
    3. Continue holding the Home button while iPod starts up. While starting up, you will see the Apple logo.
    4. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message:
    5. Restore and it'll download ~240mb firmware and you're done

    WARNING! This will erase all data on your iPod.

    Windows:

    1. Plug in your iPod.
    2. Wait for it to load completely.
    3. Open My Computer (or computer if on Vista). Make sure you can view hidden files.
    4. Go to iPod_control.
    5. Go to the folder named Device.
    6. If your iPod is locked, there will be a file _locked . Rename the file to _unlocked.
    7. Safely remove your iPod and it will be cleared.

    I found this in the forums. Not sure if it pertains to your specific questions, but it's worth a try.
     
  10. Shaun.P thread starter macrumors 68000

    Shaun.P

    Joined:
    Jul 14, 2003
    Location:
    Omicron Persei 8
    #10
    Is there a difference between DFU and Recovery mode? It seems to always be going into recovery.
    It won't work when I try to restore it.

    BTW the iPod seems to be working fine with the apps / music on it just now, so I believe the iPod itself is OK just some faulty software somewhere.
     
  11. Firestar macrumors 68020

    Firestar

    Joined:
    Sep 30, 2010
    Location:
    221B Baker Street.
    #11
    Did a Google.
     
  12. Mr Slippy IV macrumors 6502

    Mr Slippy IV

    Joined:
    Feb 24, 2010
    Location:
    Vail, AZ
    #12
    I posted that about someone who accidentally locked their iPod.
     
  13. Shaun.P thread starter macrumors 68000

    Shaun.P

    Joined:
    Jul 14, 2003
    Location:
    Omicron Persei 8
    #13
    OK I've done that and I get the black screen and everything and I manually click on a restore file or I click to update and I get this:
     

    Attached Files:

  14. stevenisHAUNTED macrumors regular

    Joined:
    Aug 29, 2007
    Location:
    Texas
    #14
    The update server is down.

    I called a Apple Tech CSR. I was trying to update my iPhone 4 so we're out of luck til it's back up.
     
  15. Shaun.P thread starter macrumors 68000

    Shaun.P

    Joined:
    Jul 14, 2003
    Location:
    Omicron Persei 8
    #15
    You're kidding...

    I've been trying to get this to work for like 3 hours!

    Grr!

    I'm glad now at least I know what the problem is!

    Thank you!

    Are you getting the same error message?
     
  16. stevenisHAUNTED macrumors regular

    Joined:
    Aug 29, 2007
    Location:
    Texas
    #16
    Yes, unfortunately.
     
  17. Firestar macrumors 68020

    Firestar

    Joined:
    Sep 30, 2010
    Location:
    221B Baker Street.
    #17
    Yah, I know. But I was trying to get something to help him.
    I wish you would have came along earlier. :)
     
  18. Shaun.P thread starter macrumors 68000

    Shaun.P

    Joined:
    Jul 14, 2003
    Location:
    Omicron Persei 8
    #18
    It's working now. Thanks guys for all your help!
     
  19. Firestar macrumors 68020

    Firestar

    Joined:
    Sep 30, 2010
    Location:
    221B Baker Street.
    #19
    You're welcome.
     

Share This Page