iPod touch with dead pixel and scratches - unhappy

Discussion in 'iPod touch' started by glossywhite, Sep 29, 2009.

  1. glossywhite macrumors 65816


    Feb 28, 2008
    I just bought an iPod touch, 2G 8Gb from "PC World" (UK store) but I have only JUST noticed that it has a dead pixel, but also it had some small but nevertheless noticable scratches, when I unboxed it.

    Here is a video of the dead pixel, being tested:


    I'm not going to waste my time with PC World, because:

    1/ They are out of stock

    2/ They are idiots

    Will the Apple store replace it for me?. I may sound fussy, but I pay £140 for a flawless device, thanks. This is a development iPod touch, and showing it to people with a dead pixel, is not exactly a great impression to give them.
  2. glossywhite thread starter macrumors 65816


    Feb 28, 2008
  3. Rcasa macrumors newbie


    Sep 12, 2009
    Not sure what to say honestly... They do suck, I'd complain big time, and good luck with a replacement. Next time go 3g new.
  4. jedolley macrumors 68000

    Sep 18, 2009
    This is pretty standard stuff...

    If you are with in your return policy window (i.e. usually 30 days) then return or exchange. You said they are sold out, so you could probably return and use the money to buy it elsewhere.

    If you are outside your return policy window, then you could try contacting apple. I don't know what their dead pixel policy is and that's really the only legitimate gripe you have going for you.

    As a brand new iPod Touch owner (first iPod ever actually), i've come to terms with the idea that the back will get scratched. I've had mine for almost 2 weeks now and it has some micro scratches on the back (they are hard to see unless you are looking for them at the right angle) and they were caused by the cases I used (tried the Girffin Wave slider case, and the Belkin griptight silicone case). There are a few cases and skins to prevent this, but I'm not a fan of hard cases, and have not had much luck with zagg type skins.
  5. ntransit macrumors newbie

    Jan 12, 2009
    Next time go to John Lewis. They have a great returns policy. 30 days, no questions asked. I took 3 iPod Touches (1G) back due to various problems until I got the right one. And if you don't like the product you can get your money back.

    I try to avoid PC World at all costs.
  6. glossywhite thread starter macrumors 65816


    Feb 28, 2008
    I totally agree, and would never usually use them - I find their general attitude to be pushy and ignorant, sometimes to the point of rudeness (rarely), but they were they ONLY place which had remaining stock of the older 2G 8Gb with the 2.2.1 firmware (saved myself £10) *and* they gave me a 'free' £15 iTunes card.

    Just spoke to them on the phone, and they have said they'll replace it immediately... so I reserved TWO, just in case the replacement turns out bad (highly improbable, mind you).
  7. glossywhite thread starter macrumors 65816


    Feb 28, 2008

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