My son has an iPod Video. He keeps it in a hard plastic case. Today he noticed that the video screen doesn't work. I don't know how to describe it but to say that it looks like there is a "burn" in the middle, roughly 1/2" across, and the video screen doesn't show anything but random colors that "bleed" from the round "burn" area. It is very certainly ruined in that you cannot read song names or watch video. When he purchased it he bought a Best Buy service plan. Best Buy said that the screen was damaged by some sort of impact to it and they will not repair it. My son denies that this occurred, and given that he keeps it in a protective case, I tend to believe him. The manager of Best Buy says that even with the case this sort of damage could occur. The truth is that I don't know what happened, but I feel badly about spending $60 for a service plan that seems to be worthless. That's besides the point. My questions are this: Does the damage which I've done such a poor job of describing seem like the sort of thing that could pretty easily happen? Also, is it worth the $70-$90 it will cost to send it to an on-line repair place to replace the screen? Thanks in advance for any insight.