I just purchased a brand new 30G IPOD Video just a few hours ago. I turned on the Ipod checked it out. Installed the software on my PC (Windows XP serv pack 2) no probs there. Restarted my computer, and then plugeed the USB in. There was an error message that said a malfunction occured and the device was not properly installed. So I unplugged my Ipod and then tried to turn it off and it wont. I made sure to check to see if the hold button was on and it wasnt. Can someone please help? Did I buy a defective Ipod? Thanks in advance for your help.