Resolved IPP 9.7 256 GB wifi+cel - sometimes is muted

Discussion in 'iPad Tips, Help and Troubleshooting' started by Perene, Apr 22, 2017.

  1. Perene macrumors 6502

    Perene

    Joined:
    Jun 29, 2015
    Location:
    Netherealm
    #1
    I have the IPP 9.7, using the 256 GB wifi + cel.

    I also have the IPP 9.7 128 wifi only.

    And the last iOS.

    I noticed that only in the 256 version the audio is sometimes muted, and for the whole iPAD. I thought at first it was the Earpods that had some sort of issue, then after I restarted the device the sound returned and things were 100% normal.

    However this isn't the first time something like this has happened. Has anyone noticed this bug in any iPAD, or it's just mine? I believe this isn't some hardware flaw, instead it must be an iOS issue with this specific iPAD model.
     
  2. mlemonds macrumors 6502a

    mlemonds

    Joined:
    Apr 9, 2008
    Location:
    Lexington, KY
    #2
    when the audio is muted, try hitting the volume up/down buttons and see if the indicator on the screen that pops up says headphones underneath it
     
  3. Perene, Apr 23, 2017
    Last edited: Apr 23, 2017

    Perene thread starter macrumors 6502

    Perene

    Joined:
    Jun 29, 2015
    Location:
    Netherealm
    #3
    Now it has happened with the 128 model. Totally muted, but it says headphones underneath it. Even if you raise the volume to 100%, it's still muted. Since I used another iPAD model and another pair of Earpods, you can now be 100% sure this is a bug introduced by the last iOS version.

    Is there a way to report this to Apple?

    P.S. The iPAD became completely frozen and spinning the wheel forever. I'll see what can be done.

    Unfortunatelly I don't think there's a way to generate a log for them.

    Update: the iPAD restarted itself and the sound has returned. It's 100% normal now. Meaning I couldn't generate a log for the bug team, and since that happened with another iPAD and in a random moment, this is definitelly an iOS issue.

    P.S.: it was not an iOS update.

    The issue has been submitted in the bug reporter. Number 31778992.
     
  4. Perene thread starter macrumors 6502

    Perene

    Joined:
    Jun 29, 2015
    Location:
    Netherealm
    #4
    I noticed the same bug today in the 256 model (totally muted), however this time when the iPAD restarted it said "the touchID can't be configured for this device". Funny thing is that I never activated TouchID (or even any password combination) for any of the iPADs in the first place. Maybe this bug is related to this functionality?
     
  5. Perene thread starter macrumors 6502

    Perene

    Joined:
    Jun 29, 2015
    Location:
    Netherealm
    #5
    The bug has not happened again since that period. When it happened I couldn't create a more detailed log. For that reason I closed the bug report. Apple replied this:

    ************
    Engineering has requested the following information in order to further investigate this issue:

    Please collect a sysdiagnose log and attach it to your bug report. Also, if the bug can be seen visually, please include a screenshot.

    Important: Note the date and time the issue occurred and include this information in your bug report.

    Note: It's important to trigger the sysdiagnose process as soon as possible after the problem occurs, even if the logs can't be synced off the device until later.

    iOS sysdiagnose Instructions:

    https://developer.apple.com/services-account/download?path=/iOS/iOS_Logs/sysdiagnose_Logging_Instructions.pdf

    For issues with APNS, Continuity, FaceTime, Messages and Software Update install the logging profile below, reproduce the issue and then collect a sysdiagnose.

    iOS sysdiagnose Logging Profile:

    https://developer.apple.com/services-account/download?path=/iOS/iOS_Logs/loggingiOS.mobileconfig

    ____________________________________
    For a complete list of logging instructions visit:

    https://developer.apple.com/bug-reporting/profiles-and-logs/
    ************
     

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