iPP 9.7 died

Discussion in 'iPad' started by lg251, May 11, 2016.

  1. lg251 macrumors 6502

    Joined:
    Dec 3, 2009
    Location:
    Canada
    #1
    Last night, I plugged my iPad pro before going to bed as it had about 30% battery left. To my surprise when I woke up this morning, it wouldn't turn on anymore. I tried force restart (both Home and Power button together) for 10, 20 then 30 seconds, but nothing. I plugged it in my iMac and opened iTunes, but no luck it wasn't showing.

    I booked a Genius bar appointment and the Apple employee said he would try to restore it live...Nothing happened the iPad stayed shut. He then called a manager and asked that they replace with a brand new (not a refurb) as the iPad was about a month a half old (received on launch date). They apologized and mentioned that some users had reported some issues with regards to powering on their device.

    Anyone else had their 9.7 die on them yet? If I recall their had been some similar thread for the 12.9 iPad pro not too long ago?
     
  2. Lobwedgephil macrumors 68030

    Joined:
    Apr 7, 2012
    #2
    That sucks, but glad Apple took care of you, as they should.
     
  3. brewmonkey macrumors regular

    Joined:
    Feb 17, 2016
    #3
    I sure don't like the sound of that...
     
  4. millydog macrumors regular

    millydog

    Joined:
    Oct 21, 2007
    Location:
    Australia
    #4
    Glad that you were looked after, but here were my initial thoughts, just FYI.
    When you hold both buttons like that for longer than 10 seconds....say 20 seconds, you are likely entering into DFU mode. Then the iPad will need to be restored. It will get a black screen until it is connected to iTunes AND has enough battery power in it. In your case, it may not have had enough battery to have entered that mode in the first place.....or it could be that the USB cable wasn't enough to give it a charge in a short amount of time.
     
  5. MacDevil7334 macrumors 6502a

    MacDevil7334

    Joined:
    Oct 15, 2011
    Location:
    Austin TX
    #5
    It only enters into DFU mode if you first plug it in to a computer, then hold down both buttons for 10 seconds, and then release the power button but keep holding the home button for another 5-10 seconds. It is not possible to enter DFU without first plugging the device into a computer, likely to prevent people from accidentally doing it by holding power and home for too long when trying to force a reboot.
     
  6. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #6
    I'm not sure if you need to be connected to a computer to enter DFU mode, but the timing of holding the buttons and letting go has to be precise, so it's quite difficult to accidentally enter DFU mode. Even if someone managed to do it accidentally, when you connect a device in DFU mode to a computer and run iTunes, iTunes should recognize it and tell you it needs to be restored. If iTunes doesn't recognize it, then it isn't in DFU mode, just dead. It could be out of battery, but even then, it should start charging within seconds of being connected to a power source. So from the descriptions, I'm sure the OP's iPad had some kind of catastrophic hardware failure, and was dead.
     
  7. pmpalmiero macrumors newbie

    pmpalmiero

    Joined:
    Apr 22, 2016
    Location:
    Sterling, VA
    #7
    It is great how well Apple treated you. Did you have AC+ on this iPad?
     
  8. AFEPPL macrumors 68030

    AFEPPL

    Joined:
    Sep 30, 2014
    Location:
    England
    #8
    I dont have a pro, but rather an ipad2 and have just had it do the same thing.
    I got it replaced today but i had to pay for a replacement device. They tried to get my to purchase the 12 IPP, i just laughed at them. No thanks!

    Interesting thing she said was they've had a lot of devices doing the same thing of late and wanted to know all the patches/updates i had been applying. Device was visible in iTunes as in recovery mode, but would just come back with an error code about about 10mins of trying to restore.
     
  9. lah macrumors regular

    Joined:
    Mar 22, 2010
    #9
    yes! Something similar happened to me last week. Just died on me and would not come back on. I waited about 10 min and it powered back up. I've been keeping an eye on it since and so far it has not happened again.
     
  10. lg251 thread starter macrumors 6502

    Joined:
    Dec 3, 2009
    Location:
    Canada
    #10
    No I didn't have extended care yet, I was about to go in and get it before my 60-day period expired. Since it was an internal defect, they would have replaced it no matter what (assuming no physical damage), but I picked up the AC+ on my way out.

    I'm glad to see it doesn't seem to be a more comon issue around here. Luck of the draw I suppose.
     
  11. millydog macrumors regular

    millydog

    Joined:
    Oct 21, 2007
    Location:
    Australia
    #11
    The same happened recently to a friend's son's iPad 2. The iPad screen was black and iTunes recognised it in restore mode but restores were bring up an error. I think it was error 9.
    I had to connect it to a power plug to give it charge since the battery had drained and the USB connected to the Mac was not giving enough power. After charging for 15 minutes and a few restore attempts, I then put it into DFU mode and was able to successfully restore. The child lost everything (game progress) since it had never been connected to a computer. I set it up as new with family sharing enabled for them and the child now has his own iCloud backup enabled.
     
  12. Closingracer macrumors 68000

    Joined:
    Jul 13, 2010
    #12

    Honestly I would of insisted on a refurb lol. I have found their refurb products to be better than the new ones :)
     
  13. AFEPPL macrumors 68030

    AFEPPL

    Joined:
    Sep 30, 2014
    Location:
    England
    #13
    It wasn't the power, the iPad had been left plugged to the mains power for around 3 days, maybe 4.
     
  14. pmau macrumors 65816

    Joined:
    Nov 9, 2010
    #14
    Apple has been trying to improve battery technology in recent iPhones and the new MacBook.
    There are reports of iPhone shutting down with 30% battery, not able to boot unless charged.

    This is really worrying. Apples QA is dropping the ball on so many issues.
    They might all appear small, but if you happen to have a dying iPhone, a dead iPad Pro and a failing MacBook you start thinking about spending your money elsewhere.

    Apple should NOT ignore these issues by just shelling out replacement units.
     
  15. Ehpehp macrumors newbie

    Joined:
    Oct 23, 2013
    #15
    I had a minor hardware problem on my iPad Pro 9.7: the built in microphone stopped working. I took it to the local Apple Store and it's being replaced.
     

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