So after months of no issues, today I finally had the IR issue on the 1st gen LG screen. Had my finder window open for a few hours while I went away, came back to minimize it, and it was still visible in the background. Questions 1) So apple just replaces the screen correct? I do not have to worry about extracting all my data? (I will backup just in case though) 2) Is this something I have to call ahead for? Or can I just go in and drop it off? 3) How long does the process take? because I do have some work to do and will need my computer for it :[ 4) Do I have to prove the IR problem? or do they have their own test to see if there is an issue? Anything else I should know? Thanks in advance for all of your responses!