I've traded in a couple of iPads and at least one iPhone in the past and never had an issue. This time I got an email back saying my current trade in, an iPhone 5s, is "unacceptable" and that they are returning it to me. A week has gone by and the only thing they have done is contact UPS about the item and got it a tracking number (it has yet to ship). I contacted Amazon via email to find out why it was unacceptable and to ask when I would get it back. They replied, "According to the information provided by the facility processing your submission, the specific reason your item didn't meet the trade-in conditions was screen is lifting from body." I was shocked. The phone was never out of a case. It was almost like new. I had all the original packaging, and I even took photos of it before I shipped it. I shipped it surrounded tightly by bubble wrap and crumpled magazine pages. They also included this line: "Items that are materially damaged or that are different from the items on the trade-in-list are not eligible for return to you, and may be disposed of by the merchant instead. All other items not accepted by the merchant will be returned to you approximately 14 days after receipt." That means they could claim something is damaged and then keep it if they wanted? The iPhone screen was definitely NOT "lifting from the body." What an odd phrase - like it's peeling away? I don't even know what that means or how that would occur (would the glue fail?). Would it even turn on? I'm paranoid that they swapped iPhones with a damaged one. I still have its last backup, but I didn't write down any hardware identification numbers. Would that be in one of the backup files? My only other thought is either they damaged it or they are rejecting the submission because the prices for the 5s will plunge after the iPhone SE is released and they know they can get them for much less in two weeks. If it is damaged, it occurred after it left my hands. Do I have any recourse? How can I make sure the iPhone I get back is mine? (I had AT&T unlocked it, turned off Find my iPhone, removed it from iCloud and also as a device in iTunes and erased its contents and took out the SIM card before I shipped it.) I'm sure I have a purchase record if that has some kind of hardware ID number. Any advice? What would you do to make sure everything is on the up and up? If this is fraud, would it be provable?