Is Apple Exchange Policy same as Return?

[goknicks]

Looked at their site and no mention of"Exchanges" just a "14-day Return Policy"

Here's the situation:

1. Ordered a 6+ for the boss
2. phone delivered on the Oct. 6th
3. boss was out of town and returned today
4. boss wants the smaller 6

anyway, we just opened the box to inspect the phone and never turned it on.

no chance for him?

 

[Shadowbech]

It won't turn on at all? Not even when it's plugged in?

 

[goknicks]

no, I meant we didn't power it on so as not to activate it....

didn't want to de-activate his current phone while he was away

 

[Shadowbech]

If he is still within the return period he can definitely have it exchanged. However if he used the subsidized or financed the phone, and it's been after 14 days, it may be a bit of problematic. But you can always ask the Apple store and see if the manager can allow a return.

 

[goknicks]

thanks. I'll try to do that tomorrow....

 

[3lionsbecks]

I think the biggest problem is the Apple store doesn't really do exchanges they actually return the phone and put the money on a gift card and then use that money to pay off the new phone. They then will refund the difference if there is one.

 

[Shadowbech]

I think the biggest problem is the Apple store doesn't really do exchanges they actually return the phone and put the money on a gift card and then use that money to pay off the new phone. They then will refund the difference if there is one.

I guess it varies. Because I purchased something online and when I returned it to the Apple store, they were a bit hesitant but they were able to refund it back into my card instead of having to put it on a gift card.

 

[3lionsbecks]

I guess it varies. Because I purchased something online and when I returned it to the Apple store, they were a bit hesitant but they were able to refund it back into my card instead of having to put it on a gift card.

Maybe it varies by store. I am in Ontario Canada.....I exchanged two iPhones back and they used this technique. Another one I returned directly for a refund they put it right back on my card and one is being shipped back to Apple.ca as we speak via UPS.

I was a bit indecisive you could say!