Is Apple Exchange Policy same as Return?

Discussion in 'iPhone' started by goknicks, Oct 21, 2014.

  1. goknicks macrumors member

    Joined:
    Oct 8, 2014
    #1
    Looked at their site and no mention of"Exchanges" just a "14-day Return Policy"

    Here's the situation:

    1. Ordered a 6+ for the boss
    2. phone delivered on the Oct. 6th
    3. boss was out of town and returned today
    4. boss wants the smaller 6

    anyway, we just opened the box to inspect the phone and never turned it on.

    no chance for him?
     
  2. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #2
    It won't turn on at all? Not even when it's plugged in?
     
  3. goknicks thread starter macrumors member

    Joined:
    Oct 8, 2014
    #3
    no, I meant we didn't power it on so as not to activate it....

    didn't want to de-activate his current phone while he was away
     
  4. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #4
    If he is still within the return period he can definitely have it exchanged. However if he used the subsidized or financed the phone, and it's been after 14 days, it may be a bit of problematic. But you can always ask the Apple store and see if the manager can allow a return.
     
  5. goknicks thread starter macrumors member

    Joined:
    Oct 8, 2014
  6. 3lionsbecks Suspended

    3lionsbecks

    Joined:
    Jul 19, 2010
    Location:
    Ontario, Canada
    #6
    I think the biggest problem is the Apple store doesn't really do exchanges they actually return the phone and put the money on a gift card and then use that money to pay off the new phone. They then will refund the difference if there is one.
     
  7. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #7
    I guess it varies. Because I purchased something online and when I returned it to the Apple store, they were a bit hesitant but they were able to refund it back into my card instead of having to put it on a gift card.
     
  8. 3lionsbecks Suspended

    3lionsbecks

    Joined:
    Jul 19, 2010
    Location:
    Ontario, Canada
    #8
    Maybe it varies by store. I am in Ontario Canada.....I exchanged two iPhones back and they used this technique. Another one I returned directly for a refund they put it right back on my card and one is being shipped back to Apple.ca as we speak via UPS.

    I was a bit indecisive you could say! :eek:
     

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