So to make a long story short i am on my 2nd 6 plus and received this one a couple weeks ago, they said it was new which i found odd because in the past they were always refurbs. Now i have been having a problem for the last couple weeks where people will not be able to heard me during a conversation, it happens sporadically but seemingly at the worst times. So i brought it in today and the girl took the notes down and said we will set it up as a new phone again and if it keeps happening come back and we will replace the phone with a new one. So i asked and she adiment that all the phones are new and not refurbished, at least in the time she has been there. I mentioned that the serials number sequence used to be different on refurbs than original new ones and she had no idea. Anyway...whats the story? Are they new or just refurbs as usual which are good as new? I don't like them saying its new since if it is considered new i should get a box that has the IMEI on it that matches the phone.