iPhone X IS APPLE IS FOOLING ME OR NOT

[rishadnavas]

i am an iphone user for years. Recently i changed to iphone x. My phone fell down in water for less than a minute and it died afterwards. when i took the phone out water drops where coming from underneath the display.

So I gave the phone to apple service provider and has been in contact with Apple customer support. today i called them again and they confirmed that there was a gap between the display. i asked them why it happened like that as i didn't drop the phone even once and it doesn't even have any scratches but they informed that when you buy the phone you have to check for gaps now its out of warranty as its liquid damage. I couldn't feel any gap when i bought the device or before giving to the service provider for inspection.

Does this happened to anyone else other than me?

Am I getting fooled by Apple?

Please help.

 

[Freakonomics101]

Yes, they are fooling you.

 

[JronMasteR]

Problem is, Apple does not honor any warranty claims from water damage. Ridiculous I know, but they don't.
They are saying that the phone is water resistant IP whatever, but they don't cover it.

 

[DevinNj]

First off, welcome aboard. Sounds like you need to escalate this higher up in Apple. That'd be your best course of action in this case. Good luck, keep us informed please.

 

[jonblatho]

It's in the fine print of every ad, website, etc. where they advertise iPhone water resistance that liquid damage is not covered under warranty. I assume that this is mostly intended for people who expect to be able to leave their phone in a fishtank for a day and then get a new (well, refurbished) phone under warranty, but that's always been in the fine print.

You can contact Apple and try to get an exception for a device replacement due to the specific circumstances of this case, and maybe you'll get the right person in a good mood willing to grant one, but I seriously wouldn't hold my breath.

 

[NoBoMac]

Assuming that this phone was bought used (since the X is no longer sold)?

Since bought used, can't really know how the previous owner treated the phone or if they had the display replaced at some third party repair shop. Also, the seals do start to "give" after a while.

So, yes, unfortunately, since the phone is out of warranty, and Apple does not cover water damage, might not be much that can be done at this point.

 

[JPack]

i asked them why it happened like that as i didn't drop the phone even once and it doesn't even have any scratches

Water resistance isn't a permanent condition. Apple clearly says this on their website. Water resistance decreases with time due to aging of rubber seals.

 

[now i see it]

It's water resistant until it's not. The water resistant rating means absolutely nothing because apple won't honor water damage to even a brand new phone. So the bottom line is: maybe it'll leak or maybe not but you're on your own.

 

[fred98tj]

No major phone manufacturers will warrant their phones for water damage. It’s not unique to Apple.

 

[mrochester]

This is what happens when people ask for a feature but they don’t fully understand what they are asking for.

If Apple markets their phone as water resistant but refuses to replace them under warranty for water damage, people complain.

If Apple doesn’t market their phone was water resistant, people complain.

The solution seems simple, market the phone as water resistant and cover water damage under warranty. The problem there is that it might not be Apple’s fault that a phone advertised as water resistant suffers water damage, which opens Apple up to a huge amount of liability that is outside of their control. This just won’t happen unless the technology to make things water resistant can be 100% reliable, even after a device has been damaged or dropped by the user or after many years of use.

 

[rishadnavas]

This is what happens when people ask for a feature but they don’t fully understand what they are asking for.

If Apple markets their phone as water resistant but refuses to replace them under warranty for water damage, people complain.

If Apple doesn’t market their phone was water resistant, people complain.

The solution seems simple, market the phone as water resistant and cover water damage under warranty. The problem there is that it might not be Apple’s fault that a phone advertised as water resistant suffers water damage, which opens Apple up to a huge amount of liability that is outside of their control. This just won’t happen unless the technology to make things water resistant can be 100% reliable, even after a device has been damaged or dropped by the user or after many years of use.

[doublepost=1565774823][/doublepost]My concern is not about liquid damage, all I am asking that if there is leak on the phone then what's the point of ip67 or whatever. Water gonna go inside eventually. So how can they that I should have checked for leaks when I bought phone. How can a normal consumer check that
[doublepost=1565774896][/doublepost]

Yes, they are fooling you.

And we cant do anything about it right
[doublepost=1565774968][/doublepost]

Assuming that this phone was bought used (since the X is no longer sold)?

Since bought used, can't really know how the previous owner treated the phone or if they had the display replaced at some third party repair shop. Also, the seals do start to "give" after a while.

So, yes, unfortunately, since the phone is out of warranty, and Apple does not cover water damage, might not be much that can be done at this point.

It's not a used a phone. I am not sure your aware of this but you can still get brand new iPhone x online.
[doublepost=1565775068][/doublepost]

Water resistance isn't a permanent condition. Apple clearly says this on their website. Water resistance decreases with time due to aging of rubber seals.

Even they said that to me. So I asked them that their products is gonna worn out in less than 3 months and they doesnt have answer for that.
[doublepost=1565775179][/doublepost]

No major phone manufacturers will warrant their phones for water damage. It’s not unique to Apple.

As I mentioned in my thread it's not about water damage. Why there is a leak on the phone.

 

[mrochester]

[doublepost=1565774823][/doublepost]My concern is not about liquid damage, all I am asking that if there is leak on the phone then what's the point of ip67 or whatever. Water gonna go inside eventually. So how can they that I should have checked for leaks when I bought phone. How can a normal consumer check that
[doublepost=1565774896][/doublepost]
And we cant do anything about it right
[doublepost=1565774968][/doublepost]
It's not a used a phone. I am not sure your aware of this but you can still get brand new iPhone x online.

The IP67 rating only counts when the phone is brand new. Beyond that it’s best to assume the phone is NOT IP67 water resistant and keep it away/out of water because there’s no way of knowing how the phone has been treated or whether the water resistant seals are still in tact.

 

[rishadnavas]

It's water resistant until it's not. The water resistant rating means absolutely nothing because apple won't honor water damage to even a brand new phone. So the bottom line is: maybe it'll leak or maybe not but you're on your own.

Yeah. These people are fooling you. Even the guy from customer support agreed that there is a gap between the display but I would have checked for the gap when I bought the phone, that's their excuse.

 

[mrochester]

Yeah. These people are fooling you. Even the guy from customer support agreed that there is a gap between the display but I would have checked for the gap when I bought the phone, that's their excuse.

It sounds like you need to take up your case with whoever sold you the device. If they sold it as IP67 water resistant then it was their responsibility to ensure that it was.

 

[rishadnavas]

The IP67 rating only counts when the phone is brand new. Beyond that it’s best to assume the phone is NOT IP67 water resistant and keep it away/out of water because there’s no way of knowing how the phone has been treated or whether the water resistant seals are still in tact.

So ip67 is just for show. After we open the phone then it won't be ip67 or whatsoever
[doublepost=1565775586][/doublepost]

It sounds like you need to take up your case with whoever sold you the device. If they sold it as IP67 water resistant then it was their responsibility to ensure that it was.

They said that contact Apple for these kinda issues. And apple is saying this.

 

[mrochester]

So ip67 is just for show. After we open the phone then it won't be ip67 or whatsoever
[doublepost=1565775586][/doublepost]
They said that contact Apple for these kinda issues. And apple is saying this.

IP67 rating isn’t just for show, but it’s not a permanent rating.

It sounds like your seller is trying to wash their hands of the problem. I don’t know what consumer protection laws you have whenever you are but in the UK it’s the person/shop who sold it to you that is responsible for the item if it fails.

 

[44267547]

The misconception with water resistance is usually is tied with the consumer once their phone gets wet or has problems. Then they (The customer) believe it’s Apple‘s fault because the customer doesn’t have an understanding what water resistance really means. That’s usually how these types of threads end up.

The big Takeaway, water resistance is a temporary means of protection, it’s merely a rating, it’s not a guarantee for any type of survival.

 

[teeshot44]

i am an iphone user for years. Recently i changed to iphone x. My phone fell down in water for less than a minute and it died afterwards. when i took the phone out water drops where coming from underneath the display.

So I gave the phone to apple service provider and has been in contact with Apple customer support. today i called them again and they confirmed that there was a gap between the display. i asked them why it happened like that as i didn't drop the phone even once and it doesn't even have any scratches but they informed that when you buy the phone you have to check for gaps now its out of warranty as its liquid damage. I couldn't feel any gap when i bought the device or before giving to the service provider for inspection.

Does this happened to anyone else other than me?

Am I getting fooled by Apple?

Please help.

IP67 or any other water rating is based on standardized testing. No one can prove that your "accident" or anyone else's "accident" met those same standards. Thus no warranty coverage.

 

[zemon]

My XS Max screen went black this week so had a genius appointment today.

They checked the phone over and agreed a replacement screen was needed told me to come back in an hour to collect my fixed phone.

When I went back they told me one of the internal water sensors at the top of the phone had been tripped so the phone could not be replaced on warranty although the sim water sensor was fine.

Strange my phone has never been in or near water and definitely not 2 meters under water for 30 minutes.

The cost to fix the phone was £589, I declined and bought a S10+ being delivered tomorrow.

 

[cableguy84]

APPLE IS FOOL YOU YES SHAME APPLE COMPANY

 

[icloudUser]

My XS Max screen went black this week so had a genius appointment today.

They checked the phone over and agreed a replacement screen was needed told me to come back in an hour to collect my fixed phone.

When I went back they told me one of the internal water sensors at the top of the phone had been tripped so the phone could not be replaced on warranty although the sim water sensor was fine.

Strange my phone has never been in or near water and definitely not 2 meters under water for 30 minutes.

The cost to fix the phone was £589, I declined and bought a S10+ being delivered tomorrow.

AC+? Would that have helped?

Also do you use a case with the phone? May be the case helps a bit with water like if it rains.

 

[44267547]

IP67 or any other water rating is based on standardized testing. No one can prove that your "accident" or anyone else's "accident" met those same standards. Thus no warranty coverage.

Basically this. (And well said at that.) that’s just it, Apple can’t prove that the water exposure was an ‘accident’ versus negligence (Kinda like how some use their iPhones in the shower <— I know, it’s ridiculous, but some actually do this.)

Either way, if tech manufacturers actually had warranty coverage for that type of specific accidents with water damage, they would lose millions and millions of dollars. It’s just not a feasible solution to a problem that can’t be fully investigated.