Not starting a flame war or anything, but I always had great experience with apple. And today I made the mistake of calling their "specialist" to see if they had a macbook pro that I wanted in stock. The lady had a southern accent and man oh man, was she just rude beyond imagination. Talking to me like an idiot, explaining what a processor was. I waited about 10 minutes of her explanations because I could not interrupt her at all and all I asked was if they had a 2.8ghz i7 in stock at a local store. That was it. She explained she can't answer those questions and that if I knew what a processor was I wouldn't ask her if they had one that didn't exist. Their site shows a 2.8ghz i7 for the rMBP 15?? Ironically I called the local store but she said she didn't want to transfer me because they were too busy and I could only talk to her and no one else? I've done that a ton of times and it was always a pleasure. Most of the time online said something would "ship to store" but calling the store they had it in stock which is why I do that sometimes. But wtf?!?! I called back thinking it was just a bad rep and I got another rep... again Southern. Definitely different lady, but just as bad if not worse than the first one? Just bad luck?