Unfortunately I received an iPhone 4S with the yellow tint/washed out issue. It is bad enough and a dark enough tint that dark areas with white letters are almost unreadable. I went to an Apple Store Tuesday night on my travels to see if they could help me. The genius gal took my phone in the back, checked it against her own, said she definitely saw it, but it was "within spec". She said another tech told her to tell me one of the screen layers was probably still curing, give it another couple days....she was pretty much done.
The issue hasnt changed even a little, and for a phone that is basically all display, and that display being touted so high for its crispness and detail, I set another appointment at my local store and had a hell of an experience today. I went there at around 11:30. The guy definitely saw the yellow tint, and agreed the washed out look was abnormal, he switched it out. The signal would not connect, he told me to give it 10-15 minutes. I was very happy, the screen was PERFECT. Unfortunately 20 minutes went by, it still wouldnt connect. The guy that told me to come back if it didnt connect was on lunch when i went back in, another tech tried to help. We went to the Verizon store. Unfortunately, because I am not the owner of the account, they couldn't help me move my # from one phone to the next and couldn't get in touch with my boss to give me permission. So mistake on my part, I went to work with the non working phone.
After getting permission from my boss, we went through the process of trying to get it connected. After giving Verizon the IMEI number, they didn't see it in their system and said it was not a Verizon phone. Looking in the settings, indeed, it was Vodafone. After going back and forth between Verizon and long hold times with Apple, both blaming each other, I got both on the phone together saying there was nothing they could do, I would have to bring the phone back to the store and swap it for a Verizon.
So I trot back over to the store, wait 40 minutes to speak to a manager because the geniuses were busy. I have to explain it all over again, he doesn't understand what's wrong. He says he has to do a system test, another half hour later a tech comes out and says it wouldn't connect because it was a Sprint phone. Then he says he is waiting on manager approval to get me a Verizon phone.....20 more minutes later, the manager comes out and says they don't have it in stock, hands me a piece of paper and says they will call me when it comes in, hands me back the phone I brought in originally, turns around and goes back into the back room, no apology, just dismissive.
There were different settings on the phone, so I figured I would restore it from a backup this morning, and it said it was restoring a backup on another device. WTF???? So I call the store, get put on hold for 10 minutes, tell them I want them to find the Sprint phone they took back, erase, restore, and turn it off, the rep didn't understand this simple request, asked me why I returned it, and has me going over the story yet again. He proceeds to tell me they do have a 64 GB Verizon unit in stock, I can drop by to switch it out. They are a 20 minute drive, I figured, let me finish the night on a high note, I had to go pick some stuff up for a party tomorrow anyway.
I go to the store, the guy that takes my name knows why I'm there and has me take a seat, they are waiting on the tech to help me. 20 minutes later, she asked me where I bought it, I tell her apple.com. She says ok, I'll be just another minute. Another guy comes out with a brand new 64gb Verizon phone, says he'll be with me in a minute as relief settles over me thinking this is finally going to get resolved.
15 more minutes another manager comes out, introduces himself and says there was a miscommunication, they didn't have a replacement unit for me. This is ANOTHER hour of wasted time. Going back and forth on why he would place a unit in front of me and take it away is unacceptable. he was apologetic, but refused to break as they have done so often in the past. He said they would find a store close by tomorrow to try to get me another phone quick, but he couldn't help me in the store because I bought the phone online and there is nothing he could do.
This is not the service I have been accustomed to from Apple. They sent me a survey asking me about my opinion from the phone call earlier, and I noted the entire incident.
I love Apple products. In the past they have gone out of their way to satisfy. One bad day will not have me converting back to Windows and Android anytime soon, but this very bad wasted day due to horrible communication and service definitely left a very sour taste in my mouth. I have been finding the phone service getting worse over the last few months, and have always counted on the techs at the stores to come through where phone support falls short. I really hope this just turns out to be one bad incident and that they make it right. Sorry for the book, but I figured who else could I vent to?
The issue hasnt changed even a little, and for a phone that is basically all display, and that display being touted so high for its crispness and detail, I set another appointment at my local store and had a hell of an experience today. I went there at around 11:30. The guy definitely saw the yellow tint, and agreed the washed out look was abnormal, he switched it out. The signal would not connect, he told me to give it 10-15 minutes. I was very happy, the screen was PERFECT. Unfortunately 20 minutes went by, it still wouldnt connect. The guy that told me to come back if it didnt connect was on lunch when i went back in, another tech tried to help. We went to the Verizon store. Unfortunately, because I am not the owner of the account, they couldn't help me move my # from one phone to the next and couldn't get in touch with my boss to give me permission. So mistake on my part, I went to work with the non working phone.
After getting permission from my boss, we went through the process of trying to get it connected. After giving Verizon the IMEI number, they didn't see it in their system and said it was not a Verizon phone. Looking in the settings, indeed, it was Vodafone. After going back and forth between Verizon and long hold times with Apple, both blaming each other, I got both on the phone together saying there was nothing they could do, I would have to bring the phone back to the store and swap it for a Verizon.
So I trot back over to the store, wait 40 minutes to speak to a manager because the geniuses were busy. I have to explain it all over again, he doesn't understand what's wrong. He says he has to do a system test, another half hour later a tech comes out and says it wouldn't connect because it was a Sprint phone. Then he says he is waiting on manager approval to get me a Verizon phone.....20 more minutes later, the manager comes out and says they don't have it in stock, hands me a piece of paper and says they will call me when it comes in, hands me back the phone I brought in originally, turns around and goes back into the back room, no apology, just dismissive.
There were different settings on the phone, so I figured I would restore it from a backup this morning, and it said it was restoring a backup on another device. WTF???? So I call the store, get put on hold for 10 minutes, tell them I want them to find the Sprint phone they took back, erase, restore, and turn it off, the rep didn't understand this simple request, asked me why I returned it, and has me going over the story yet again. He proceeds to tell me they do have a 64 GB Verizon unit in stock, I can drop by to switch it out. They are a 20 minute drive, I figured, let me finish the night on a high note, I had to go pick some stuff up for a party tomorrow anyway.
I go to the store, the guy that takes my name knows why I'm there and has me take a seat, they are waiting on the tech to help me. 20 minutes later, she asked me where I bought it, I tell her apple.com. She says ok, I'll be just another minute. Another guy comes out with a brand new 64gb Verizon phone, says he'll be with me in a minute as relief settles over me thinking this is finally going to get resolved.
15 more minutes another manager comes out, introduces himself and says there was a miscommunication, they didn't have a replacement unit for me. This is ANOTHER hour of wasted time. Going back and forth on why he would place a unit in front of me and take it away is unacceptable. he was apologetic, but refused to break as they have done so often in the past. He said they would find a store close by tomorrow to try to get me another phone quick, but he couldn't help me in the store because I bought the phone online and there is nothing he could do.
This is not the service I have been accustomed to from Apple. They sent me a survey asking me about my opinion from the phone call earlier, and I noted the entire incident.
I love Apple products. In the past they have gone out of their way to satisfy. One bad day will not have me converting back to Windows and Android anytime soon, but this very bad wasted day due to horrible communication and service definitely left a very sour taste in my mouth. I have been finding the phone service getting worse over the last few months, and have always counted on the techs at the stores to come through where phone support falls short. I really hope this just turns out to be one bad incident and that they make it right. Sorry for the book, but I figured who else could I vent to?
