I have 4 12" Powerbooks, I live in Venezuela. When somethings goes wrong with them UNDER warranty usually in 5 days or 3 weeks I have the spare part and everything fine. But when the warranty expires it takes at least 8 MONTHS to get the replacement. I do not know how it is in the US but I have the feeling that these delays are due to teh fallowing reasons: 1. Pushing the costumer to get Apple Care next time. 2. Pushing me to get a new mac if I really need it instead of waiting for the spare part. Therefore... I better get Apple Care as well. I see no reason of the difference between one service and the other. I have 4 Powerbooks, I can not afford Apple Care for all of them and now I am facing that if anything goes wrong with one of them I have to start canibalizing it and getting a new one. So many applications still running just fine in those machines but I see Apple making everything harder throught the service. I had an Apple representative who wanted to interview me for the Apple web site and all I did was aking him those questions. Of course the interview never appeared at the Apple web site. Are you having the same problem with tech support?