Is Apple playing dirty with tech support?

Discussion in 'MacBook Pro' started by the vj, Sep 7, 2007.

  1. the vj macrumors 6502a

    Joined:
    Nov 23, 2006
    #1
    I have 4 12" Powerbooks, I live in Venezuela.

    When somethings goes wrong with them UNDER warranty usually in 5 days or 3 weeks I have the spare part and everything fine.

    But when the warranty expires it takes at least 8 MONTHS to get the replacement.

    I do not know how it is in the US but I have the feeling that these delays are due to teh fallowing reasons:

    1. Pushing the costumer to get Apple Care next time.
    2. Pushing me to get a new mac if I really need it instead of waiting for the spare part. Therefore... I better get Apple Care as well.

    I see no reason of the difference between one service and the other.

    I have 4 Powerbooks, I can not afford Apple Care for all of them and now I am facing that if anything goes wrong with one of them I have to start canibalizing it and getting a new one.

    So many applications still running just fine in those machines but I see Apple making everything harder throught the service.

    I had an Apple representative who wanted to interview me for the Apple web site and all I did was aking him those questions. Of course the interview never appeared at the Apple web site.

    Are you having the same problem with tech support?
     
  2. DiamondMac macrumors 68040

    DiamondMac

    Joined:
    Aug 11, 2006
    Location:
    Washington, D.C.
    #2
    I am getting near the point of needing a new MBP.

    My warrenty expired last month and my first Mac is getting a little old for my taste.

    As for the customer service, I have always found it to be quick and easy.
     
  3. the vj thread starter macrumors 6502a

    Joined:
    Nov 23, 2006
    #3
    Yeah but what about those who does not need to get one?

    One of my PB broke down and I had to wait 8 months. I though was the store but I asked in another store and the sales man told me that is catually happening, if you are out of warranty you are doomed.

    When my second PB broke down just a month after the warranty expired I took the PDF receipt I had, photoshoped the date, took it to tech support and 2 weeks later was fixed, it was the mother board.

    The message is: do not wait for the spare part, get a new one then.
     

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