Hello readers, My Macbook Pro 13" Mid-2012 is currently in hospital after a vicious attack from a "Genius". The story unfolded the day before my exam, I open the display of the laptop and it stopped half-way, as if something was caught in-between the hinge. I inspect the display, and couldn't find anything. I was only able to close the screen, so I did. Once the hinge was uncovered, a small hairline crack was seen on the 'clutch' (plastic hinge), and the display was slightly loose from the unibody. I made an appointment at Apple, and it went through diagnostics. I was told that it would be $400+ to fix it, and that she tried to tighten the display. I was still trying to digest the price, and asked if I could have a few days to think about it. Now at home, I discover that my display has been loosened further from the unibody, to the point of not holding itself up. I immediately call Apple Care, and the Senior Executive Member waived the fee for me. Extremely grateful. Over the next few days, waiting for the appointment, my keyboard was playing up. A few keys on the top row, such as; esc, F1... and delete. Writing my essay for english meant I could make no mistakes! And the help from the trackpad, made it easier. At the Apple Store ready to give my severed laptop in for revival, I run through the repair and what will be waived. I'm told that the Display, Hard Drive (previous issues), and the keyboard will be waived. I ask if they could repair my trackpad too, and that I will cover the costs of the trackpad, due to water damage. The water damage was over 15 months ago, when I spilt a minute amount of water on the trackpad. I've taken the laptop in for diagnostics for the trackpad, and was told that the water damage has only effected the trackpad, and the hard drive was faulty, however unrelated to water. I couldn't afford the cost at the time, so I waited a few weeks. After the wait, the trackpad started to work again, and was like it was new. The Macbook continued to work perfectly for 15 months, until the day that the genius broke my display further. Back to the Apple Store, I'm told verbally that the trackpad's damage shouldn't effect the keyboard, and I reiterated multiple times that the trackpad was 'faulty'. I sign the papers, and wait for 7 days. After the 7 day wait, I go into the apple store to pick up my rehabilitated laptop. However, the genius tells me that the keyboard will not be waived due to water damage, and that I had to pay $650+. I was confused that there was water damage to my keyboard and asked for the evidence. I was shown a picture of the trackpad water indicator, the same picture that was shown to me 15 months ago. I reiterated again that this was known prior to the repair, but to his advantage, he showed me the form I signed. They worded the agreement perfectly to counteract our verbal agreement, and stated "Top case can be covered if no liquid or physical damage is found to be the cause of the issue." meaning that the trackpad voided the top case warranty. I again asked for more evidence, but was refused as they didn't find anything. In conclusion, do you think Apple has merit over refusing the repair of my laptop based on their assumption of 'water damage'? Do you think it's fair to have the keyboard replaced free-of-charge, because of their "genius" not taking "care and skill"? Or do you think that I should pay for the faults of Apple? I've spoken to the store managers, and they're refusing. I've also spoken to the Senior Executive members at Apple Care, and they agree with my claims, however can't enforce anything. I've also spoken to Fair Trading NSW, about breach of Australian Consumer Law, and they also can't enforce, but only mediate. So i'm left now seeking advice, and wondering if my claims have any merit. As i'll be taking this to small claims Tribunal in NSW. Thank you for your time, and effort reading.