Is Apple still doing CTO 2017 machines?

spaceballl

macrumors 68030
Original poster
Nov 2, 2003
2,861
243
San Francisco, CA
The reason I ask is...

My wife's 2017 machine has had SO many repairs: two keyboard repairs, one screen repair, and then the touchbar stopped working. All under Applecare. The genius said it was just way too much, and they're going to replace the machine. My wife really tried to get a 2018 machine, given the fact that it might have a fixed keyboard. The guy said he could do a 2018 machine if hers were a stock model, but because it was CTO, he coudldn't do a direct replacement in the store. He'd have to order a CTO 2017 machine for her. He put the order through... He said it would take ten days, and it looks like it still isn't quite ready yet. What are the chances she just gets a 2018 model? I can't imagine CTO 2017 is a thing anymore... more likely is they have a stack of refurbs of every possible configuration in the back somewhere. Curious to hear your thoughts!
 

apiro

macrumors regular
Oct 23, 2017
169
104
@spaceballl, what they said very well might be the case.

I have a CTO MBP 13" '18 with issues. I asked to replace it within 14 days period in store (they order, I come, they/I transfer data, leave old one, take new one). They explained that had it been a non CTO they'd do it easily. But since it's a CTO I will have to send back old one and wait for the new one to be built and sent to me (essentially 15-20 days without laptop). They said they wanted to help but the system would not allow this for a CTO.

Not the same situation as yours but quite similar IMHO.
 

spaceballl

macrumors 68030
Original poster
Nov 2, 2003
2,861
243
San Francisco, CA
@spaceballl, what they said very well might be the case.

I have a CTO MBP 13" '18 with issues. I asked to replace it within 14 days period in store (they order, I come, they/I transfer data, leave old one, take new one). They explained that had it been a non CTO they'd do it easily. But since it's a CTO I will have to send back old one and wait for the new one to be built and sent to me (essentially 15-20 days without laptop). They said they wanted to help but the system would not allow this for a CTO.

Not the same situation as yours but quite similar IMHO.
Yeah - Interesting. Similar situation. Oddly enough for this time, they let my wife keep the computer. Everything works except the TouchBar. She's just checking the order status to see when she can go swap it for the new one.
 
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