Is Apple still doing CTO 2017 machines?

Discussion in 'MacBook Pro' started by spaceballl, Oct 7, 2018.

  1. spaceballl macrumors 68030

    spaceballl

    Joined:
    Nov 2, 2003
    Location:
    San Francisco, CA
    #1
    The reason I ask is...

    My wife's 2017 machine has had SO many repairs: two keyboard repairs, one screen repair, and then the touchbar stopped working. All under Applecare. The genius said it was just way too much, and they're going to replace the machine. My wife really tried to get a 2018 machine, given the fact that it might have a fixed keyboard. The guy said he could do a 2018 machine if hers were a stock model, but because it was CTO, he coudldn't do a direct replacement in the store. He'd have to order a CTO 2017 machine for her. He put the order through... He said it would take ten days, and it looks like it still isn't quite ready yet. What are the chances she just gets a 2018 model? I can't imagine CTO 2017 is a thing anymore... more likely is they have a stack of refurbs of every possible configuration in the back somewhere. Curious to hear your thoughts!
     
  2. IngerMan macrumors 65816

    IngerMan

    Joined:
    Feb 21, 2011
    Location:
    Michigan
    #2
    What is your wife’s spec’s?

    Resellers seem to have plenty supply of 2017 BTO.
     
  3. spaceballl thread starter macrumors 68030

    spaceballl

    Joined:
    Nov 2, 2003
    Location:
    San Francisco, CA
    #3
    13" i5, 16GB RAM, 1TB SSD
     
  4. John-117 macrumors member

    Joined:
    Apr 22, 2010
    #4
  5. IngerMan macrumors 65816

    IngerMan

    Joined:
    Feb 21, 2011
    Location:
    Michigan
  6. apiro macrumors regular

    Joined:
    Oct 23, 2017
    #6
    @spaceballl, what they said very well might be the case.

    I have a CTO MBP 13" '18 with issues. I asked to replace it within 14 days period in store (they order, I come, they/I transfer data, leave old one, take new one). They explained that had it been a non CTO they'd do it easily. But since it's a CTO I will have to send back old one and wait for the new one to be built and sent to me (essentially 15-20 days without laptop). They said they wanted to help but the system would not allow this for a CTO.

    Not the same situation as yours but quite similar IMHO.
     
  7. spaceballl thread starter macrumors 68030

    spaceballl

    Joined:
    Nov 2, 2003
    Location:
    San Francisco, CA
    #7
    Yeah - Interesting. Similar situation. Oddly enough for this time, they let my wife keep the computer. Everything works except the TouchBar. She's just checking the order status to see when she can go swap it for the new one.
     
  8. lambertjohn macrumors 6502a

    Joined:
    Jun 17, 2012
    #8
    CTO or BTO? Chief Technology Officer vs. Build To Order?
     
  9. IngerMan macrumors 65816

    IngerMan

    Joined:
    Feb 21, 2011
    Location:
    Michigan
    #9

    It goes way back and it has a history with Apple

    Configure To Order
     
  10. spaceballl thread starter macrumors 68030

    spaceballl

    Joined:
    Nov 2, 2003
    Location:
    San Francisco, CA
    #10
    Glad you can learn some new apple lingo!
     

Share This Page

9 October 7, 2018