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Is Apple Telling Lie's to Customers ? Corruption ?

T

Tness

macrumors newbie
Original poster
Oct 14, 2014
6
0
I'm a Distributor and i sell iPhone's in quantity. In some situations i need to send phones in for repair. Such ad DOA units or units that fail Restores or initial functional inspection. Phones that have hardware issues and are and should be covered under the manufactures warranty. Now recently i i have been receiving lots of denials now keep in mind i don't open these phones or modify them in any way but i have been receiving bogus reasons as to why they will not repair or replace phones and its not adding up. Here are a few images of reasons they say they will not touch them. These images are provided straight form apple the only thing i have done is blurred out repair numbers. Does anything look wrong here on the boards ? Has any one else been affected ? I Have at least 50 Cases like this i always save the images and emails. I have started to notice a pattern. Here are 5 different cases. The Foreign substance could be could be unburned flux. The LCI - Internally has not been triggered so its not liquid damage. There is NO corrosion anywhere nor have any of them appear to be worked on or opened to my knowledge. 4 of these images show absolutely nothing out of the ordinary than what you would find in a brand new phone. I'm not a genius in circuitry but i don't buy what apple is saying is truly a valid reason not to cover the devices.
 

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Tness said:
I'm a wholesaler and i sell iPhone's in quantity. In some situations i need to send phones in for repair. Phones that have hardware issues and are and should be covered under the manufactures warranty. Now recently i i have been receiving lots of denials now keep in mind i don't open these phones or modify them in any way but i have been receiving bogus reasons as to why they will not repair or replace phones and its not adding up. Here are a few images of reasons they say they will not touch them. Does anything look wrong here ? Has any one else been affected ? I Have at least 50 Cases like this i always save the images and have started to notice a pattern.
Click to expand...


I'm trying to follow along but...Huh!:confused:
 
In one of the picture the part is physically knocked off the logic board. The others may be liquid damage, but I can't tell from the picture.

As for lies and corruption, maybe Apple just doesn't like your business practices. Are you an Apple authorized reseller?
 
I'm assuming that you mean you buy used phones from people. And then re-sell them correct? That's not a wholesaler. A wholesaler is someone who buys in large quantities and sells the stuff in smaller quantities to make a profit. Like Costco. You are in the business of buying used phones and re-selling them, right? Now that that is cleared up, onto the main thing.

Shouldn't it be on you to make sure you buy phones that are good? My guess is that Apple is being honest in their business practices. If a phone you buy from person X is damaged - say it is water damaged or something inside is broken - maybe from something like a dropping - that is your fault for buying it from person X without inspecting the inside yourself first, not Apple's because person X dropped it.

That being said - I find it hard to believe that you have over 50 broken iPhones that were sold by Apple broken. Do you have any idea how few Apple devices are manufactured in a way that makes them broken from the start? Very few.

So, is Apple being corrupt or lying? Probably not.
 
Tness said:
I'm a wholesaler and i sell iPhone's in quantity. In some situations i need to send phones in for repair. Phones that have hardware issues and are and should be covered under the manufactures warranty. Now recently i i have been receiving lots of denials now keep in mind i don't open these phones or modify them in any way but i have been receiving bogus reasons as to why they will not repair or replace phones and its not adding up. Here are a few images of reasons they say they will not touch them. Does anything look wrong here ? Has any one else been affected ? I Have at least 50 Cases like this i always save the images and have started to notice a pattern.
Click to expand...

after what other people say about your business practice...you lost your credibility.
 
No.
Images like this have been debunked in a different thread.

BTW, did you ever notice the word "thread" has the word "read" in it?

It is like saying "th" "read" but really quickly.
 
Man, those pictures sure tell a very clear tale of lie's and corruption!
 
arftech said:
I'm trying to follow along but...Huh!:confused:
Click to expand...

rrm74001 said:
Image
Click to expand...

The pictures depict areas on the phone's logic or daughter board, focused more specifically on two SMDs, micro resistors to be exact.

OP, I'm not sure where this area is on the phone, but my guess is;
1.) people are trying to modify the phones via tampering with the circuit flow on the board, more specifically between these two resistors;
2.) this area may be an undocumented prone area to defects or incidental damage;
3.) not sure

Do any of these phones appear to have been opened up, or any damage to the casing/external areas? We could start by ruling out factory defects if that is the case. Sent from my iPad.
 
Tness said:
I'm a wholesaler and i sell iPhone's in quantity. In some situations i need to send phones in for repair. Phones that have hardware issues and are and should be covered under the manufactures warranty. Now recently i i have been receiving lots of denials now keep in mind i don't open these phones or modify them in any way but i have been receiving bogus reasons as to why they will not repair or replace phones and its not adding up. Here are a few images of reasons they say they will not touch them. Does anything look wrong here ? Has any one else been affected ? I Have at least 50 Cases like this i always save the images and have started to notice a pattern.
Click to expand...


What is an iPhone wholesaler?
 
Charadis said:
The pictures depict areas on the phone's logic or daughter board, focused more specifically on two SMDs, micro resistors to be exact.

OP, I'm not sure where this area is on the phone, but my guess is;
1.) people are trying to modify the phones via tampering with the circuit flow on the board, more specifically between these two resistors;
2.) this area may be an undocumented prone area to defects or incidental damage;
3.) not sure

Do any of these phones appear to have been opened up, or any damage to the casing/external areas? We could start by ruling out factory defects if that is the case. Sent from my iPad.
Click to expand...

I call BS! Anyone that would open the iPhone and then try to tell Apple that there is a problem with said phone is asking for Apple to send it back.

One picture shows a resistor attached (?) by a first grader. I'd doubt that kind of installation would have passed the original QA regimen to have been shipped at all. It looks like someone with HUGE fingers took a soldering iron to it...That kind of solder damage isn't possible with an automated chip positioner.

The OMG, Apple is evil tone is laughable. The grainy pictures are more suited for the National Enquirer, or Fox News... Wing Nut Daily? What's that website with all of the 'proof' on chem trails? Ah, Rense.com

Not buying it.

ALTHOUGH, while working at an Apple dealer in the mid eighties, we had an Apple ][ come in that was acting erratic. It was stable most of the time, but occasionally would go 'mental'. We swapped the drive card, we ran it for hours, we did everything we could think of to make it flip out, and finally it did. And again, and again, and then worked fine. So we took it apart, and were ready to swap the mainboard when we saw it. Somehow a paperclip had been caught between the 6502 socket and the mainboard. We pulled it out, and the system worked great. No idea why it was so intermittent, but it flew right after that. If we had smartphones with cameras back then, the picture would have been interesting to save.
 
I think a more fitting thread title would be "Is tness telling lies to Apple? Corruption?
 
Sometimes I really have to wonder about the thought process behind some of these posts. Several, several people are cell phone wholesalers there is nothing wrong with buying new or brand new cellphones in significant quantities and selling them back. Not being an official cellphone wholesaler or retailer does not mean the business practice is unethical.
Anyway, I do think there is one major corporation that has not engaged in corrupt business practices.
I would like the OP to spell out what exactly the images are saying
 
Well just so we don't jump the gun, here's what the board looks like, courtesy ifixit: https://d3nevzfk7ii3be.cloudfront.net/igi/HXoUSnfSsMOlk12j

I believe the connector in question is sonewhere on the bottom right. Or possibly the camera connector on the left

It seems Apple puts some sort of potting compound on them from the factory. So I don't know if I agree with their tampering assessment regarding the "forgeign material"

For the resistor that's off the pads, it doesn't seem implausible that a sloppy tech knocked it off when removing the cable
 
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terraphantm said:
Well just so we don't jump the gun, here's what the board looks like, courtesy ifixit: https://d3nevzfk7ii3be.cloudfront.net/igi/HXoUSnfSsMOlk12j

I believe the connector in question is sonewhere on the bottom right. Or possibly the camera connector on the left

It seems Apple puts some sort of potting compound on them from the factory. So I don't know if I agree with their tampering assessment regarding the "forgeign material"

For the resistor that's off the pads, it doesn't seem implausible that a sloppy tech knocked it off when removing the cable
Click to expand...


Thank you for your input ! Some one here is actually thinking before typing !
 
Charadis said:
The pictures depict areas on the phone's logic or daughter board, focused more specifically on two SMDs, micro resistors to be exact.

OP, I'm not sure where this area is on the phone, but my guess is;
1.) people are trying to modify the phones via tampering with the circuit flow on the board, more specifically between these two resistors;
2.) this area may be an undocumented prone area to defects or incidental damage;
3.) not sure

Do any of these phones appear to have been opened up, or any damage to the casing/external areas? We could start by ruling out factory defects if that is the case. Sent from my iPad.
Click to expand...

Absolutely not Charadis. In fact all of these phones either had software issue with restoring such as Error 1, Error 43, A faulty power button but yet apple Techs insist on them being tampered in almost the same spot that has nothing to do with the issue. I have about 50 Cases with same ''Tampered'' Area. Out of about 10,000 phones that were good. For people saying so few phones don't work. Ive Pulled many brand new phones out of the box that don't work. Take a look at your average apple store why are their genius bars so busy and backed up with appointments. And if you guys don't believe apple employees are crooked take a look at this article -

http://miami.cbslocal.com/2014/08/1...one-theft-ring-operating-in-mall-apple-store/

That article tells the public what they need to know but if your not narrow minded think about it and you would understand what they were really doing. Open your minds guys !
 
Totally said:
I'm assuming that you mean you buy used phones from people. And then re-sell them correct? That's not a wholesaler. A wholesaler is someone who buys in large quantities and sells the stuff in smaller quantities to make a profit. Like Costco. You are in the business of buying used phones and re-selling them, right? Now that that is cleared up, onto the main thing.

Shouldn't it be on you to make sure you buy phones that are good? My guess is that Apple is being honest in their business practices. If a phone you buy from person X is damaged - say it is water damaged or something inside is broken - maybe from something like a dropping - that is your fault for buying it from person X without inspecting the inside yourself first, not Apple's because person X dropped it.

That being said - I find it hard to believe that you have over 50 broken iPhones that were sold by Apple broken. Do you have any idea how few Apple devices are manufactured in a way that makes them broken from the start? Very few.

So, is Apple being corrupt or lying? Probably not.
Click to expand...

No, I don't buy used phones from the public. I buy from other wholesalers and distributors and sell to different ones also. I Don't sell to the public EVER. Those Phones are all different cases. I Have 45 More of the same ********. If there was any water damage i would have noticed it by pulling the Sim tray out and checking the LCI -Liquid contact indicator. I would have also been given the option to pay OOW Fee - Out of Warranty which i wasn't. Let me point out that many of the phones were perfectly fine until updating to iOS 8. Ive heard apple feed people bull all of the time such as incidents where people upgraded their iPhone 4S to iOS 7 and their Bluetooth and WiFi Stopped working if you were out of warranty you were forced to pay for something their update caused but they give excuses and insist it was the hardware.
 
Instead of complaining here, the OP needs to put this on Fox News, CNN, MSNBC, Al Jazerra, or any other news/media outlet so Apple bashing can continue.


What a nonsensical thread. I'd have more empathy to your plight if you were an individual with a single phone that was trying to get some resolution. Instead, you bombard Apple with countless used iPhones wanting them to get repaired so you can resell them.
 
So GLS what's wrong with that? For example apple has a recall for the iphone 5 in relation to batteries and sleep/wake button. So if the OP buys iphone 5 phones with these issues and then sends them to Apple for repairs and then turns around and resells these phones what is the problem?
 
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