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Is AppleCare+ a good deal for the Watch?
- Thread starter yalag
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deliberately repairing it, right, I'm committing fraud because I'm asking apple to give me service on a SERVICE plan.
get off apple's nuts plz, thx
They won't and will need to rely on your word. It depends on how honest of a person you are.
It's only £49 (UK). I always insure all of my gadgets. In the panic to get my order in I didn't add Apple Care but will do as soon as my watch arrives. I think I'm more likely to have an accident with it than with my iPhone, iPads or mac.
Nope, you're deliberately damaging it in order to get a replacement. Don't fool yourself into thinking you're not commiting fraud.
Then I'll nitpick the performance of the device and make them replace it to see if the problem rolls over to a refurb model.
I guess this is a crime of intent, and if I pay for something like a service plan and I don't "feel" the device performs to the standards set by apple, you're damn right I'm replacing the device and walking away without a wrinkle in my soul.
Is it wrong to burn down your house on purpose and then file an insurance claim saying it was an accident, because you want a new house?
Is it wrong to stage a car accident so that you can collect insurance money?
Is it wrong to throw water on the floor in a convenience store and then pretend to slip and fall on it, so that you can sue the owner for their supposed negligence?
Does your plan to "damage it on purpose" sound at all like these things?
This is still fraud, although not as egregious as deliberately damaging it like you initially said you would. Reflects really well on your character. Congratulations.
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Fixed that for you.
Its a watch. Not a phone or ipad. My watch isn't going to drop. Maybe the warranty is needed if you are a camper or... insert outdoor activity that can be rugged. Thats part of the reason its cheap. I thought the watch was waterproof to a certain point anyway.
Its a smaller device, fewer working pieces than the phone/ipad. I do not plan on getting any extra warranty.
Its a smaller device, fewer working pieces than the phone/ipad. I do not plan on getting any extra warranty.
I tended the bar for 6 years... at a location that was among the busiest in the US. I saw hundreds of folks with "light damage" on their products, some of it no doubt so they could make claims on their warranty and receive repair or refurbished replacements (prior to listing the exchanged, refurbished device as new, likely on eBay or CL).
The collective thought from ARS leadership was to "let the little fish go- don't stop swimming or we'll drown." The drown in question was 350-500 people a day waiting for their appointment at a bar designed for 100. When a customer comes up to you, you assume positive intent - and the goal is to make their day better, somehow. We're weren't curing cancer, but we had the option of helping out someone who was in urgent need. As an Apple technician, you have the choice, right from the beginning... do I make a customer interaction 10 minutes by looking past minimal infractions, or turn it into a protracted 45 minutes manager-required interaction of debating warranties and who did what wrong?
There are hard-lined policies designed to save the co. money, but ultimately, a dissatisfied customer shooting emails off to Tim Cook or Executive Relations because you didn't give them the option of using an AppleCare+ claim they wanted to exercise... you don't want that. My former Lead told me "listen, we're not here to be cops about the warranty, the very fact they bought it means they did the right thing at purchase-- beyond that, listen to their side, and treat them as you would your mom or best friend."
Right, it's not the same, exactly like stealing $400 is not the same as stealing $400,000. It's a matter of degree, but in either case you are still stealing.
I worked for AT&T for 11 years and have had numerous gray area replacement cases. I never cared about protecting the company, my job as an employee is to make customers happy. I think this is why a customer pays that little extra for a warranty or replacement plan, to have the company on their side when something goes "wrong." I realized quickly that no matter how miniscual its about making the customer's experience good, not about making moral judgements about their character. It's not a high horse thing, its a customer service thing, and if you don't get that, well, you don't understand business.
I use my service plan to replace everything and refine it before upgrading, I don't think it's wrong at all, especially because I'm just throwing more money at Apple anyways with not only the device I'm handing them (they undoubtedly don't waste anything) but the device I upgrade to next. To me it's a win-win. It makes stock owners happy, and pleases the little guy as he scratches along.
Right, and the end result is Apple passes the cost to the customers in the form of higher AC+ deductible and OOW replacement prices (as they did with the iPhone). Everybody here reading this, you all go ahead and do it if you want to make AC+ more expensive. You only have yourself to blame.
Car Insurance only pays for repairs if you crash your car. You can't have a bad engine and 'fix' it with insurance.
Stealing? You're just being an apologist. It's about making the customer happy, I'm not taking from apple, I'm giving them my old device and they are using that in turn to resell or use to help another customer be happy. It's really a win-win thing.
I've never intentionally damaged anything from Apple before, probably a poor choice of words. I've certainly had minor issues before though that were remedied by replacing the device with Apple care, and however minor they are, completely land in the jurisdiction of making me pleased with the said device and how it performs.
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If apple care was $20-$30 more I would still pay for it, hell with how much its come to help my workstation I would pay considerably more for it. I think it adds value and security to everything apple.
As a former technician, I don't encourage unnecessary service on products that have regular wear-n-tear, but as someone who was once evaluated based on my customer satisfaction scores, no way would I have told a customer seeking service "sorry sir, it's just a few small scratches, nothing else is wrong here, move along, thanks for waiting an hour for this appointment."
Most especially, if I saw a customer owned 17 other products and had warranties on any of them. For every nit-picking customer, you'd have 100+ that just wanted to get the hell out of there and had a real issue -- as an ER doctor, you get through the guy with the sore knuckle caught in a door quickly so you can get to the heart attack patient.
Jay, I agree with your points.
I would NOT commit fraud in this manner. I was simply stating that it was a possibility. I'm sorry I did.
You have to pay for an AC+ replacement and pay for AC+ just to even have that option so if he wants to take it in and get it replaced and then sell it he has the right to.
Get off the cross.
This is TRUE customer service, and that's what I think I pay for when I get apple care.
"You don't like how it performs? Well the customer is always right"
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seriously, thank you.
Those words, or the action described, make all the difference between a legitimate use of a service plan, and fraud. It seems we are now in agreement.
There's a big difference between intentionally damaging something in order to get a replacement and sniffing around for potential issues that warrant a replacement. One is fraud whereas the other is legitimate.
Intentionally damaging an iDevice in order to score a fresh replacement is still actual fraud. Only that Apple won't go after you and will simply pass the cost to customers in the form of higher AC+ deductible.