Is Applecare *Plus* cover worldwide like "normal" AppleCare?

Discussion in 'iPad' started by Azzin, May 13, 2012.

  1. Azzin macrumors 68040

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    Location:
    London, England.
    #1
    Hi gurus,

    I bought an iPad 3 on release day while I was in New York and I was offered and purchased AppleCare Plus at the same time.

    I did mention to the Apple chap that I lived in the UK and asked if everything (including damage) was still covered and he assured me it was and that it was just subject to a £50 excess (or a deductible as I believe it's called in the US).

    Anyway, I've managed to drop it and damage the corner and I'm contemplating getting it replaced at my local Apple store, here in the UK.

    Having had a nose around, it appears that AC+ is not available in the UK and I'm a bit concerned I may have been sold a dummy with the Apple guy just trying to earn his commission, knowing that I would soon be 5000 miles away.

    Anyone have any knowledge/experience here?

    Cheers.
     
  2. miles01110 macrumors Core

    miles01110

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    #2
    Applecare+, like normal Applecare for the iPad, is NOT worldwide. Sample from the US Terms and Conditions:

    http://images.apple.com/legal/applecare/docs/applecareplusforipadenglish.pdf

    Applecare for iPads and iPhones has very different geographic limitations compared to Applecare for Macs.
     
  3. Azzin thread starter macrumors 68040

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    Jun 23, 2010
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    London, England.
    #3
    I get the feeling I've been duped. :(

    Normal Apple warranty is definitely worldwide for all of their "Mobile" devices (including laptops), so I can get my NYC purchased iPad repaired/replaced at an Apple store in the UK, but it appears I've been had over the Plus part.

    Out of interest, can you buy "normal" (non Plus) AppleCare for iPad in the US, or is it all Plus now?

    Cheers for the reply too. :)
     
  4. miles01110 macrumors Core

    miles01110

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    #4
    Normal Applecare was never worldwide for the iPad:

    http://www.apple.com/legal/applecare/appforipad.html

    Looks like you can only get Applecare+ from the Apple Store, although you might be able to get it (normal Applecare) elsewhere.
     
  5. Azzin thread starter macrumors 68040

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    #5
    I'll try and find the link, but there's a page where apple say their warranty is worldwide for "mobile" devices (e.g not iMacs for example), but that may just be for the standard 1st year warranty and not AppleCare/Plus.
     
  6. Laai macrumors member

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    Germany
    #6
    Normal AppleCare has always been worldwide for the iPad. Only iPhone AppleCare had some limitations. Current AppleCare is worldwide, unlike AppleCare+ offered in the US.
     
  7. miles01110 macrumors Core

    miles01110

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    #7
    Err, the evidence suggests exactly the opposite. You're welcome to believe whatever you want, though.
     
  8. Laai macrumors member

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    Germany
    #8
    What evidence? He is linking to EULA of the new AppleCare+. iPad has been available in Germany from the beginning and AppleCare sold here has always been worldwide.
     
  9. Ipadfever macrumors 6502

    Ipadfever

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    Apr 22, 2012
    #9
    AppleCare + is only available in USA and Canada but you can call apple if you bought in the USA and they can ship you a replacement I believe.
     
  10. miles01110 macrumors Core

    miles01110

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    #10
    No it hasn't. At least read the Terms and Conditions for your own region before you say something completely incorrect.

    The countries on the list are:

    I'm no expert, but those countries all appear to be in Europe. Thus your German Applecare for iPad is not valid in countries such as the United States. Applecare for iPad is not, and has never been, worldwide like it is for Macs.
     
  11. Azzin thread starter macrumors 68040

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    London, England.
    #11
    I bought the iPad 3 and the AC+ on March 16th from the Apple store on W16th in NYC.

    Are you suggesting I ring Apple in the US (and if so who in particular)?
     
  12. Ipadfever macrumors 6502

    Ipadfever

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    Apr 22, 2012
    #12
    Call apple in the USA and either go thru a tech support or sales, regardless they will lead you to the right case dept.
     
  13. Azzin thread starter macrumors 68040

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    London, England.
    #13
    ***Update***

    So I checked in for my appointment at the Apple store, chap looked at my iPad and said it would be £249. :eek:

    I told him I had AC+, but he just looked at me all confused! :D

    Anyway, he went away and came back 5 minutes later with a brand new (yes-BRAND SPANKING NEW!) iPad and that was that, no charge, no aggro, no nothing. :cool:
     
  14. Jackintosh macrumors 6502a

    Jackintosh

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    Mar 21, 2009
    Location:
    Illinois
    #14
    Excellent, congrats! It looks like AppleCare+ bought in the states is honored internationally, as in the UK. But one does have to be persistent as the sales folks there haven't a clue about it and may need to be reminded.
     

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