Is buying Applecare from eBay trustable?

Discussion in 'Mac Pro' started by maplingstorie, May 29, 2014.

  1. maplingstorie macrumors 6502

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    #1
  2. maflynn Moderator

    maflynn

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    #2
    Since its in a sealed box its probably a more likely to be valid. I'd say its also compatible for the nMP since technically apple calls it the Mac Pro and not a new model.
     
  3. CASLondon macrumors 6502a

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    #3
  4. Riwam, May 29, 2014
    Last edited: May 29, 2014

    Riwam macrumors 6502a

    Riwam

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    #4
    I bought AppleCare from eBay and in my case it worked fine

    .................
    I do not know that seller you indicate but he has 100% positive evaluations and eBay offers buyers paying through PayPal a certain protection.
    Better not to need it, of course, I had no terribly good experiences with eBay's so called "customers service", but it is better to have any protection than having none.
    I can only say that I bought my AppleCare from someone I did not know at all in Germany offering a sealed pack indicated in the picture "Mac Pro/ Power Mac", therefore issued several years ago when there still were Power Macs.
    I paid about the equivalent price this seller you mention asks, although in Euros.
    Apple had first confirmed me by phone that 1) there is no new AppleCare specifically made for the nMP and 2) that I could buy it from a seller in another country and register it in my own. (I bought my nMP here where I live, in Switzerland).

    There was no problem. I paid, received the parcel with the entirely sealed box, opened it, found inside a code and used it to register the AppleCare of my nMP on line.
    Everything went -in my case- perfectly OK.

    Nobody can decide for you or know if the seller you indicate is honest or isn't.
    While there is always a risk buying from someone you don't know, and buying from B&H has no risk at all, I myself took the risk of trusting the eBay customer protection if something goes wrong, and my seller was luckily indeed a honest person.
    I saved not a fortune(!) but in percentage quite an high percentage of money as compared to the official price Apple asks over here for the AppleCare of a nMP without finally any difference at all in my coverage. I was therefore lucky.
    Decide by yourself. :confused:
    I can only tell my own experience.
    In MY PARTICULAR CASE it worked fine. :)

    P.S. I forgot to mention that Apple asked me to mail them my purchase invoice of my nMP and next day they informed me that my AppleCare had been accepted.
    Probably if I had bought the AppleCare together with the nMP (at the quite higher Apple official price) this step would not be necessary.
    Anyways it was no problem to follow Apple's instructions and the final result just took 1 day longer...
     
  5. maplingstorie thread starter macrumors 6502

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    #5
    Can I not have the box? I just need the +2 years extension. It's an extra $60 to ship it here in Malaysia. Or do I need the box?

    ----------

    I had so many issues when purchasing it. First was ZIP Code issues, second was CC issues and 3rd was Paypal issues and some weird errors. I gave up. (Not fated to buy from B&H). :(
     
  6. HuntingPudel macrumors member

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    California
    #6
    eBay'd A Couple AppleCares A Long Time Ago

    This was a very long time ago, but I purchased AppleCare off of eBay for one of my PowerBooks and one of my Mac Pros without any sort of problem at all.

    As previously stated, each seller is unique. You may or may not be looking at a listing from somebody who is honest and selling you a valid AppleCare contract. Chec the seller's sales history. Check up on any negative feedback (remember also that sometimes negative feedback is placed there maliciously by trobulemakers). See what the seller's response is to any of it. Does there appear to be a lot of positive feedback from one or two accounts? Probably left there by someone that the seller knows (so beware as it may indicate that the seller's friends are pumping up the positive ratings).
     
  7. macpro2000 macrumors 6502a

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    #7
    no prob here...$85 for Applecare for my $6k nMP....good deal.
     
  8. DualShock macrumors 6502

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    #8
    This is what I had heard previously about AppleCare from eBay. I believe it still applies.

    Apple has a policy that lets a user cancel AppleCare and get a refund. I know this policy is still active, because last year I had do to something similar when their customer service reps registered my iPhone's AppleCare to the wrong person. They effectively cancelled the screwed up AppleCare plan, gave me a refund for it, and issued me a new one.

    The "scam" that I had read about went like so:

    1) ebay seller buys AppleCare from some source, and posts it for sale on ebay, but will only provide the registration code.

    2) ebay buyer buys from above seller.

    3) ebay buyer registers AppleCare.

    4) ebay seller calls Apple to cancel the AppleCare. Since he/she was the original purchaser, and has the proof of purchase and/or the box, Apple processes the cancellation and (possibly prorated) refund.

    5) Several weeks, months, or even years later, ebay buyer's computer breaks, and calls Apple or goes to the store, believing that the AppleCare is still in effect, when in fact it was cancelled. Since the ebay buyer does not have proof of purchase and/or the box for the AppleCare, there is nothing he/she can do about it.

    Based on this, I believe it is ok if you are sent the AppleCare box and card with the registration code printed on it. Otherwise, I'd be careful about buying it from ebay.
     
  9. snouter macrumors 6502a

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    #9
    My nMP is happily rockin' the B&H AppleCare. I think it was $170.
     
  10. maplingstorie thread starter macrumors 6502

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    #10
    Update: So i've purchased the AppleCare from the seller and have been given the Agreement number. While I was registering, I was asked to submit proof of purchase of my Machine (if i'm not mistaken). And so, I did. I attached the receipt Apple sent me from my email. Now I hope that everything will go through smoothly.

    ----------

    If the machine was tied to your name with the AppleCare, won't that give you precedence over the seller who sold you the AppleCare? Furthermore, since now Apple is asking for proof of purchase of the machine, would that mean that once the applecare is added to the machine, it will be under your name and that only the owner of the machine may ask for cancellation?
     
  11. MH01 macrumors G4

    MH01

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    #11
    Like any ebay transaction, don't worry about the item, be more concerned about the seller and their feedback.

    Have a look through their feedback and see how many apple care they have sold, and how far back.
     
  12. sarthak macrumors 6502

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    #12
    I'd avoid at all costs as regardless of the seal, Apple can NULL AND VOID any Warranty that they deem has been unlawfully obtained and registered.

    Now buying from eBay is not unlawful but rather, where the seller got the box from is (back of a truck, craigslist, ex-employee of BestBuy/Auth. Reseller or Apple etc.)…

    With warranties eBay and PayPal will NOT cover your purchase the second you mention the item was a Warranty to any representative.
     
  13. DualShock macrumors 6502

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    #13
    That's something I've also wondered. The scenario I described earlier was posted a couple of years ago in this forum. You would think that's how Apple would do it to help prevent unethical sellers from screwing over customers.

    But strangely enough, the name doesn't even seem to matter when it comes to AppleCare, just the device itself. Going back to my iPhone AppleCare story from earlier, I called Apple to add it to my 5S, and I must have told the rep my name at least twice, including when I gave my credit card number. Yet she had still botched it, and when I got the agreement e-mail the name was completely wrong. It wasnt even remotely close to my name; a simple misspelling would be understandable, but in this case it was a totally different name altogether, both first name and last name.

    The main reason why I had them correct it was because I had to submit the invoice to my employer for reimbursement, and I was pretty sure they would not accept an invoice with someone else's name. During the conversations I had with them, they seemed to indicate that the name didn't really make a difference, as long as the serial number matches up. I suppose this makes sense, because the owner could sell the machine to someone else and not bother to tell Apple it was sold, in order to properly transfer the AppleCare.

    I don't know what the nature of the call would be, if the unethical seller would try to cancel the AppleCare, but I would certainly hope that Apple would do its due diligence to make sure that the request is legit.
     
  14. maplingstorie, May 30, 2014
    Last edited: May 30, 2014

    maplingstorie thread starter macrumors 6502

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    #14
    Update: I received an email from Apple saying my product has been successfully registered.

    "Dear Apple Customer,

    Thank you for sending the additional information we requested regarding the purchase of your AppleCare Protection Plan. We are pleased to report that the registration process is complete and your product is now covered by the AppleCare Protection Plan.

    We hope you enjoy the coverage provided by the plan, and we appreciate your interest in Apple products.

    Hopefully I won't have any issues in the future. "

    P.S I've been sent an AppleCare Protection Plan Certificate via email as well. Maybe this would be useful against anyone that tries to cancel and ask for refund.
     
  15. brentsg macrumors 68040

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    #15
    The people that had issues with AppleCare via Ebay had no problems registering. They had issues at time of repair.

    Also, many of then were asked to show the AppleCare boxed items and demonstrate that they bought AppleCare from an authorized dealer.
     
  16. Riwam macrumors 6502a

    Riwam

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    #16
    ..........................
    I bought my Apple Care for my previous MacPro and now for the nMP both on line from private sellers.
    When contacting Apple in the past they just checked my coverage but never asked me who the seller of my Apple Care had been.
    Once registered it figured linked with the serial number of my computer and my personal data and that was enough.
    Luckily I never had any repair with my previous MP and hope not to have any trouble with the nMP.
    I do not believe you must buy it necessarily from an official Apple source.
    As long as it has not been previously used for any registration and Apple accepts to register your computer using its unique computer serial number linked with your ownership data and with the number of the Apple Care plan, it should be OK for the future if one ever needs any coverage.
     
  17. m4v3r1ck macrumors 68020

    m4v3r1ck

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    #17
    Must be a scam!

    :eek:

    Can't believe this is true, shocking stuff! I thought that Apple Care could be purchased for always a fixed price. I paid euro 249,00 for Apple Care on my MP 3.1 in 2008 and euro 249,00 for my recently purchased MP 5.1 in 2014. So I'm paying 'to much' to compensate for peoples that paid 'to little'? I think it's a scam, but if this is true then a real shame for Apple to accept this!

    I vote: Apple CARE should be FAIR!

    ~ Nevertheless Cheers
     
  18. brentsg, May 31, 2014
    Last edited: May 31, 2014

    brentsg macrumors 68040

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    #18
    Could, should, etc is fine.. Your single experience is fine, but unfortunately there has been a ton of evidence to the contrary. The notion that everyone's singular experience doesn't line up with that of everyone else is what always makes this very topic toxic when it comes up. Some of the threads have been pretty confrontational over the years.

    There have also been legit Apple dealers that have popped in to mention that their cost on AppleCare is often higher than what some volume "code only" Ebay sellers charge. Something is fishy there and it's up to the individual to decide if it's worthy the risk.
     
  19. maplingstorie thread starter macrumors 6502

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    #19
    I've sent my rMBP for repair and they never did ask for a box. I just called them and told I was lucky to have applecare if not it would have costed a lot and then was asked to send to their service centre.
     
  20. macpro2000 macrumors 6502a

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    #20
    I think you should just do some research before you buy.
     
  21. brentsg macrumors 68040

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    #21
    Right, they ask for proof when there is a hint of an issue, of some question about your policy.
     
  22. m4v3r1ck macrumors 68020

    m4v3r1ck

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    #22
    AC for 1/3 of the regular MAS price?

    It's not that I don't know how to GooGle and search for bargains... ;) I just don't understand why a 'reseller' would sell AC for 1/3 of the regular MAS price? In other words, where did they originally bought the AC box that cheap to sell it for $85 and still make a 'profit'?

    ~ Cheers
     
  23. Macsonic macrumors 65816

    Macsonic

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    #23
    I think some sellers are not selling for profits but just to dispose of the AppleCare for a certain amount of cash instead of letting it gather dust. Some sellers were not able to use the AC for some reasons. Years ago I purchase AppleCare for $140 from an eBay seller. But before buying I had to bombard him with inquisitive questions just to gauge if he is legit. He originally bought AC but never got to use it as he purchased an iMac instead.
     
  24. Riwam macrumors 6502a

    Riwam

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    #24
     
  25. reco2011, Jun 4, 2014
    Last edited: Jun 4, 2014

    reco2011 macrumors 6502a

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    #25
    The concern is not about if a seller can sell something they've legitimately obtained for less than it cost them to obtain it. The concern is about whether the product was legitimately obtained? If Apple, for whatever reason, deems a particular Apple Care entitlement was not legitimately obtained from them then they could, and likely would, refuse to honor it. A second party buyer may not learn there is a problem until they attempt to use it which could be well after the sale.

    There are legitimate sales and there are illegitimate ones. Only a buyer can make the decision if the risk is worth the lower cost.
     

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