Is getting an iPhone exchange easy?

Discussion in 'iPhone' started by seanuhthin, Aug 17, 2010.

  1. seanuhthin macrumors member

    seanuhthin

    Joined:
    Jan 18, 2010
    #1
    First of all, I love this phone. It's worked perfect for what I need as far as email, Facebook, browsing, etc. However, the one issue I have been having is with the virtual shutter. I go into take a picture, and I get this delayed action for nearly 15 seconds, sometimes more! I know this is probably a software issue, so I have done factory reset twice.
    I Get the iOs update, sync songs and such, and it works perfectly. 5 or 6 pictures or camera app openings later, I experience the same issue. What do I do? I know from the genius bar they are just going to factory reset it, try out the camera and tell me its fine, but I know I am going to walk out of there, drive the sub 30 miles home, only to waste gas and figure out it doesn't work again? I have not prepared what I would like to say to them, but how do I let them know this error is delayed?
    I hate this, because it sounds like a scheme to just exchange my phone for a brand new one, which is what I'm doing, only Its for real, I am having a real issue. If you are going to be snoody, or say something mean don't bother, I payed 200 for a functional phone, and thats what I would like. How do I go about this:confused:
     
  2. spblat macrumors 6502a

    spblat

    Joined:
    Jun 18, 2010
    #2
    If you're clear about the problem and explain that you have already been through the reset/restore process then unless they have specific knowledge of another troubleshooting approach they should be perfectly gracious about replacing it for you.
     
  3. seanuhthin thread starter macrumors member

    seanuhthin

    Joined:
    Jan 18, 2010
    #3
    Alright, great. Yeah I see a lot of people trying to cancel contracts and make a profit selling the phone on eBay, I honestly just want an exchange. Love the phone, love apple, just want a usable device. No schemes
     
  4. shamash macrumors 6502a

    shamash

    Joined:
    Jul 19, 2008
    Location:
    Taichung, Taiwan
    #4
    I brought my phone in a couple days ago, it was super scratched up and had barely ever left my room since I bought it on opening day. They swapped it out for me and told me where the nearest GhostArmor kiosk was.
     
  5. Solange82200 macrumors regular

    Joined:
    Mar 15, 2010
    #5
    What firmware was on the new one they gave you? Was it 4.0.2?
     
  6. seanuhthin thread starter macrumors member

    seanuhthin

    Joined:
    Jan 18, 2010
    #6
    Do they usually ask for everything back, headphones and all?
     
  7. spblat macrumors 6502a

    spblat

    Joined:
    Jun 18, 2010
    #7
    Nope. They'll keep just your phone and give you a new one.


     
  8. Solange82200 macrumors regular

    Joined:
    Mar 15, 2010
    #8
    I bit the bullet and went to exchange my iphone 4 due to the fact that the camera lens is scratched up even though my phone has been in case since day one. I showed the guy my receipt showing the case purchase and the phone purchase at the same time, also I fibbed a little bit and said that the phone was dropping calls even with lots of bars. Great news, he exchanged it for me. AND it's still on 4.0.1, i was afraid it would be on 4.0.2. I am a very happy Apple owner
     
  9. spblat macrumors 6502a

    spblat

    Joined:
    Jun 18, 2010
    #9
    Not to hijack but Solange82200 have you had proximity sensor issues either before or after your exchange?
     

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