Is it just me or has apple really turned into Best Buy

Discussion in 'Apple, Inc and Tech Industry' started by scoobierules, Mar 22, 2016.

  1. scoobierules macrumors member

    scoobierules

    Joined:
    Jun 30, 2007
    #1
    Maybe it is just me. But, Apple has turned into Best Buy! Arrogant sales associates, crappy customer service and you dread when you have to deal with them! I have been on the phone for 1 hour and 22 minutes because my phone will not keep a charge. No apple store near me and when i did live near a store, they were just like dealing geek squad, all the did was try to feed you a line of BS and get you out of the store. I hate dealing with them. But, there is no alternative know. Shame on them for what they have become!I used to praise their customer service and products. Now I DESPISE them!
     
  2. Hal~9000 macrumors 68000

    Hal~9000

    Joined:
    Sep 13, 2014
    #2
    I guess it depends on which store you go to, but I've had nothing but great experiences with them. FAR better than I would ever get dealing with some android OEM over the phone for repairs.

    I do admit though, as Apple gets more and more popular their stores are getting absolutely HAMMERED with traffic. With that many customers it's hard to maintain a great level of customer service, but imo Apple handles it admirably.

    P.S. I see threads on the forum all the time praising Apple customer service for being nice and replacing something that was out of warranty or didn't have to.
     
  3. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #3
    I agree that the Apple store service has gone down hill. I think they need to hire more people..
     
  4. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
    #4
    I couldn't agree more. Well stated.
     
  5. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #5
    There are always some bad apples here and there.
     
  6. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #6
    I see what you did there.
     
  7. dumastudetto macrumors 68020

    Joined:
    Aug 28, 2013
    #7
    I agree with all of that. My local Apple is always packed, and the geniuses are under incredible pressure. How they do such an amazing job, with the level of stress they must be under to see everyone, and still keeping a smile on their face amazes me. I know I wouldn't have the temperament to deal with it.
     
  8. oldmacs macrumors 68040

    Joined:
    Sep 14, 2010
    Location:
    Australia
    #8
    My local apple store is hopeless. I hate going to them, as I almost always know the problem, I just need them to do a warranty repair, but it just becomes an absolute bloody disaster. Took me 10 visits to get the faulty battery in my Macbook Pro fixed.
     
  9. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #9
    This is a strange assertion. I'm sorry you have best buy (and now apparently Apple). I guess there is amazon. Never deal with a person fave to face again.
     
  10. Ticocg59 macrumors member

    Joined:
    Nov 16, 2014
    Location:
    Fresno,Ca.
    #10
    I have found both on line and in store excellent customer service, sure the stores are crowded .. But they do have a very popular product.. I just found out a new neighbor is a store manager... Hopefully this will turn out to be a very good contact in the event of issues in the future..
     
  11. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #11
    It's very difficult indeed. I have a high pressure customer facing job with lots of volume and it's very difficult and I make much more money than Apple retail employees make.. I don't know how they can do it for so long and consistently on that level of low pay..
     
  12. Noble Actual macrumors 6502a

    Joined:
    Sep 10, 2014
    #12
    Give this guy an....apple.
     
  13. dsr2 macrumors regular

    dsr2

    Joined:
    Aug 19, 2013
    #13
    Although my local store is always crowded (central NJ) and I usually have to wait for someone, I've found the CS to be very good. Always friendly and chatty and the guys that have helped me at the Genius Bar were pretty knowledgeble. I guess it helps that I'm a bit of a techie and don't need to much help setting up things, but I've never run into an unpleasant CSR.
     
  14. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #14
    The Apple two stores I frequent, are very good. The sales associates are friendly helpful and fairly knowledgeable.

    Not for nothing, I was at BestBuy yesterday and I had a saleswoman who was very helpful, we were deciding on what washing machine to buy and she was patient, informative and willing to help us out. :)
     
  15. Flow39 macrumors 68000

    Flow39

    Joined:
    Sep 7, 2014
    Location:
    At the Apple Store
    #15
    My local store is usually not packed, at least when I go. The associates are friendly, but most of them know next to nothing about tech. You try and ask them any question about the specs of the machine beyond what is listed and they go into shock.

    The one time I went to the Genius Bar the employee helping me was friendly and helped me get the problem sorted out, and the Apple Watch try-on was the same way. Customer service at the Apple Store has been better than any other retail chain I've been to.
     
  16. admob71 Suspended

    admob71

    Joined:
    Feb 13, 2014
    Location:
    MANCHESTER, ENGLAND.
    #16
    They don't do it for the money,
     
  17. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #17
    What do they do it for then? You can't possibly tell me those people go into work every single day and deal with a million people in a crappy retail environment because they themselves love apple?
     
  18. kdarling, Mar 24, 2016
    Last edited: Mar 24, 2016

    kdarling macrumors demi-god

    kdarling

    Joined:
    Jun 9, 2007
    Location:
    Cabin by a lake
    #18
    I liked them when they quickly replaced my daughter's 5C under warranty because the headphone jack stopped working.

    I didn't like them when I went to get a replacement for a frayed MagSafe power supply for her MacBook, and the guy comments, "Hmm. Too bad you didn't get a Genius appointment for this", then shrugged and sold me a new one. It was only later that I found out there was a free replacement program for them.
     
  19. admob71 Suspended

    admob71

    Joined:
    Feb 13, 2014
    Location:
    MANCHESTER, ENGLAND.
    #19
    You have no idea how strong the force is in some..
     
  20. iDuel macrumors 6502a

    iDuel

    Joined:
    Jul 20, 2011
    Location:
    Greece/USA
    #20
    You could have probably argued that point and gotten a refund. I do notice that Apple will retroactively refund customers if they are charged for a repair/replacement that ends up being included in a replacement program.
     
  21. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
    #21
    Or maybe Apple is a good company to work for.
     
  22. admob71 Suspended

    admob71

    Joined:
    Feb 13, 2014
    Location:
    MANCHESTER, ENGLAND.
    #22
    Nah , I think I'm probably right with my earlier assessment. They by no means offer the best terms in the retail environment.. but to some it is more than a job, just on barely above minimum. Wage..

    Ps, tell the kids at Foxconn it's a great place to work..

    Is there nothing apple you won't defend?
     
  23. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
    #23
    Nothing like turning a discussion personal. eh? :rolleyes:

    As far as foxconn, should apple pull their manufacturing facility out of China and go somewhere else? Or is the statement "kids at foxconn" just some unnessary hyperbole? And if it is really happening do you think apple would condone it, if it were public knowledge?

    As far as the retail environment, do you have some information to back up your statement that says they don't offer the best terms? Do they offer the worst terms? And maybe people want to work for a fortune 500 company in a way you don't comprehend.
     
  24. admob71 Suspended

    admob71

    Joined:
    Feb 13, 2014
    Location:
    MANCHESTER, ENGLAND.
    #24
    It's not personal mate, don't get so precious, the point being is that if you will defend Big A no matter what, it kind of invalidates your opinion somewhat, don't you agree.

    Ps, there's loads of published story's about life as a genius.bar chap
     
  25. I7guy, Mar 26, 2016
    Last edited: Mar 26, 2016

    I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
    #25
    Precious? :cool:

    From what you are saying, you are only allowed to "bash" apple? "Defending" aint allowed. So let's get serious. Since you made the sly accusation, post a link to some article about child labor at foxconn and post a follow-up from apple saying it was okay with them. There is no wink-wink, nod-nod do as I say, not as I do with apple with this issue. Which is why I defend them, because they are trying to do the right thing all-around, even if you don't agree with what they are doing and in the process are "bashing" them.

    I'm not searching the web for stories by ex-apple employees with a grudge, by definition most ex-employees have a grudge.

    http://fortune.com/2015/09/28/apple-sorkin-children-factcheck/
     

Share This Page