Is it just me or has apple really turned into Best Buy

[scoobierules]

Maybe it is just me. But, Apple has turned into Best Buy! Arrogant sales associates, crappy customer service and you dread when you have to deal with them! I have been on the phone for 1 hour and 22 minutes because my phone will not keep a charge. No apple store near me and when i did live near a store, they were just like dealing geek squad, all the did was try to feed you a line of BS and get you out of the store. I hate dealing with them. But, there is no alternative know. Shame on them for what they have become!I used to praise their customer service and products. Now I DESPISE them!

 

[Hal~9000]

I guess it depends on which store you go to, but I've had nothing but great experiences with them. FAR better than I would ever get dealing with some android OEM over the phone for repairs.

I do admit though, as Apple gets more and more popular their stores are getting absolutely HAMMERED with traffic. With that many customers it's hard to maintain a great level of customer service, but imo Apple handles it admirably.

P.S. I see threads on the forum all the time praising Apple customer service for being nice and replacing something that was out of warranty or didn't have to.

 

[12vElectronics]

I agree that the Apple store service has gone down hill. I think they need to hire more people..

 

[I7guy]

I guess it depends on which store you go to, but I've had nothing but great experiences with them. FAR better than I would ever get dealing with some android OEM over the phone for repairs.

I do admit though, as Apple gets more and more popular their stores are getting absolutely HAMMERED with traffic. With that many customers it's hard to maintain a great level of customer service, but imo Apple handles it admirably.

P.S. I see threads on the forum all the time praising Apple customer service for being nice and replacing something that was out of warranty or didn't have to.

I couldn't agree more. Well stated.

 

[C DM]

There are always some bad apples here and there.

 

[12vElectronics]

There are always some bad apples here and there.

I see what you did there.

 

[dumastudetto]

I do admit though, as Apple gets more and more popular their stores are getting absolutely HAMMERED with traffic. With that many customers it's hard to maintain a great level of customer service, but imo Apple handles it admirably.

I agree with all of that. My local Apple is always packed, and the geniuses are under incredible pressure. How they do such an amazing job, with the level of stress they must be under to see everyone, and still keeping a smile on their face amazes me. I know I wouldn't have the temperament to deal with it.

 

[oldmacs]

My local apple store is hopeless. I hate going to them, as I almost always know the problem, I just need them to do a warranty repair, but it just becomes an absolute bloody disaster. Took me 10 visits to get the faulty battery in my Macbook Pro fixed.

 

[lordofthereef]

This is a strange assertion. I'm sorry you have best buy (and now apparently Apple). I guess there is amazon. Never deal with a person fave to face again.

 

[Ticocg59]

I have found both on line and in store excellent customer service, sure the stores are crowded .. But they do have a very popular product.. I just found out a new neighbor is a store manager... Hopefully this will turn out to be a very good contact in the event of issues in the future..

 

[12vElectronics]

I agree with all of that. My local Apple is always packed, and the geniuses are under incredible pressure. How they do such an amazing job, with the level of stress they must be under to see everyone, and still keeping a smile on their face amazes me. I know I wouldn't have the temperament to deal with it.

It's very difficult indeed. I have a high pressure customer facing job with lots of volume and it's very difficult and I make much more money than Apple retail employees make.. I don't know how they can do it for so long and consistently on that level of low pay..

 

[Noble Actual]

There are always some bad apples here and there.

Give this guy an....apple.

 

[dsr2]

Although my local store is always crowded (central NJ) and I usually have to wait for someone, I've found the CS to be very good. Always friendly and chatty and the guys that have helped me at the Genius Bar were pretty knowledgeble. I guess it helps that I'm a bit of a techie and don't need to much help setting up things, but I've never run into an unpleasant CSR.

 

[maflynn]

The Apple two stores I frequent, are very good. The sales associates are friendly helpful and fairly knowledgeable.

Not for nothing, I was at BestBuy yesterday and I had a saleswoman who was very helpful, we were deciding on what washing machine to buy and she was patient, informative and willing to help us out.

 

[Flow39]

My local store is usually not packed, at least when I go. The associates are friendly, but most of them know next to nothing about tech. You try and ask them any question about the specs of the machine beyond what is listed and they go into shock.

The one time I went to the Genius Bar the employee helping me was friendly and helped me get the problem sorted out, and the Apple Watch try-on was the same way. Customer service at the Apple Store has been better than any other retail chain I've been to.

 

[admob71]

It's very difficult indeed. I have a high pressure customer facing job with lots of volume and it's very difficult and I make much more money than Apple retail employees make.. I don't know how they can do it for so long and consistently on that level of low pay..

They don't do it for the money,

 

[12vElectronics]

They don't do it for the money,

What do they do it for then? You can't possibly tell me those people go into work every single day and deal with a million people in a crappy retail environment because they themselves love apple?

 

[kdarling]

I liked them when they quickly replaced my daughter's 5C under warranty because the headphone jack stopped working.

I didn't like them when I went to get a replacement for a frayed MagSafe power supply for her MacBook, and the guy comments, "Hmm. Too bad you didn't get a Genius appointment for this", then shrugged and sold me a new one. It was only later that I found out there was a free replacement program for them.

 

[admob71]

What do they do it for then? You can't possibly tell me those people go into work every single day and deal with a million people in a crappy retail environment because they themselves love apple?

You have no idea how strong the force is in some..

 

[iDuel]

I liked them when they quickly replaced my daughter's 5C under warranty because the headphone jack stopped working.

I didn't like them when I went to get a replacement for a frayed MagSafe power supply for her MacBook, and the guy comments, "Hmm. Too bad you didn't get a Genius appointment for this", then shrugged and sold me a new one. It was only later that I found out there was a free replacement program for them.

You could have probably argued that point and gotten a refund. I do notice that Apple will retroactively refund customers if they are charged for a repair/replacement that ends up being included in a replacement program.

 

[I7guy]

You have no idea how strong the force is in some..

Or maybe Apple is a good company to work for.

 

[admob71]

Or maybe Apple is a good company to work for.

Nah , I think I'm probably right with my earlier assessment. They by no means offer the best terms in the retail environment.. but to some it is more than a job, just on barely above minimum. Wage..

Ps, tell the kids at Foxconn it's a great place to work..

Is there nothing apple you won't defend?

 

[I7guy]

Nah , I think I'm probably right with my earlier assessment. They by no means offer the best terms in the retail environment.. but to some it is more than a job, just on barely above minimum. Wage..

Ps, tell the kids at Foxconn it's a great place to work..

Is there nothing apple you won't defend?

Nothing like turning a discussion personal. eh?

As far as foxconn, should apple pull their manufacturing facility out of China and go somewhere else? Or is the statement "kids at foxconn" just some unnessary hyperbole? And if it is really happening do you think apple would condone it, if it were public knowledge?

As far as the retail environment, do you have some information to back up your statement that says they don't offer the best terms? Do they offer the worst terms? And maybe people want to work for a fortune 500 company in a way you don't comprehend.

 

[admob71]

Nothing like turning a discussion personal. eh?

As far as foxconn, should apple pull their manufacturing facility out of China and go somewhere else? Or is the statement "kids at foxconn" just some unnessary hyperbole? And if it is really happening do you think apple would condone it, if it were public knowledge?

As far as the retail environment, do you have some information to back up your statement that says they don't offer the best terms? Do they offer the worst terms? And maybe people want to work for a fortune 500 company in a way you don't comprehend.

It's not personal mate, don't get so precious, the point being is that if you will defend Big A no matter what, it kind of invalidates your opinion somewhat, don't you agree.

Ps, there's loads of published story's about life as a genius.bar chap

 

[I7guy]

It's not personal mate, don't get so precious, the point being is that if you will defend Big A no matter what, it kind of invalidates your opinion somewhat, don't you agree.

Ps, there's loads of published story's about life as a genius.bar chap

Precious?

From what you are saying, you are only allowed to "bash" apple? "Defending" aint allowed. So let's get serious. Since you made the sly accusation, post a link to some article about child labor at foxconn and post a follow-up from apple saying it was okay with them. There is no wink-wink, nod-nod do as I say, not as I do with apple with this issue. Which is why I defend them, because they are trying to do the right thing all-around, even if you don't agree with what they are doing and in the process are "bashing" them.

I'm not searching the web for stories by ex-apple employees with a grudge, by definition most ex-employees have a grudge.

http://fortune.com/2015/09/28/apple-sorkin-children-factcheck/