Is it possible that Geniuses deny to repair my Mac after they take it in with all the paperwork?

[arda.kizilkaya]

Hi,

I dropped my 2017 rMBP to my local Genius Bar yesterday because of the famous keyboard issues. I also talked about my other complaints such as the keyboard scratching the display and the clicking sound on the bottom case. When I asked the genius how long will it take approximately, he responded as 3-5 days. It was reasonable since a bunch of parts were due to change and the country I live in has only 2 Apple Stores. However, I got an email today telling that my devices repair has been completed and it’s ready for pick up. This notice kind of bugged me up because I wasn’t expecting to get my computer back until weekend. Is there a possibility that they didn’t even repaired it due to an issue? If so, how can I learn it? The store doesn’t take phone calls.

 

[lambertjohn]

Can you not just go up to the store and get your computer back and see what they did to it while you're there? I mean, isn't that what anyone would do? I would.

 

[jav6454]

@adra.kizilkaya

I wouldn't put much thought into it. Most likely, those Apple Stores had a good stock of parts for those models.

 

[jerryk]

There are keymarks on almost every MacBook I have owned. I think the display hits if you put it in a backpack and put a book on it. The worse ones I have see are from people that put a cloth or something on their keyboard. Makes the almost non-existent gap, really non-existent. So perhaps they did not address that.

As far as the keyboard replacement, that is often a top case replacemet (keyboard, trackpad, battery, and Al case where your hands rest). One unit glued together and pretty quick for an experienced tech to replace.

So I would just go get the system and see if the keyboard is fixed.