iPhone 5 or earlier Is it possible to avoid whatsapp from being erased?

Discussion in 'iPhone' started by igmolinav, Feb 8, 2019.

  1. igmolinav, Feb 8, 2019
    Last edited: Feb 8, 2019

    igmolinav macrumors 65816

    Joined:
    Aug 15, 2005
    #1
    Hi,

    Is it possible to avoid erasing the application 'whatsapp'?

    Everything was fine. By mistake I had the iPhone
    connected to the computer when I updated to Mojave.
    My Mac is an early 2011 13" MBP. So, the Mojave
    update didn't work for the computer, but affected
    the applications on the phone. Twitter and some
    applications have asked me to type in again their
    corresponding password. However, twitter and the other
    applications don't recognize the typed in password. It
    is very strange, as if something inside with the phone's
    software may have been affected. With whatsapp, the
    case is not different. At first, it asks me to allow him
    'to optimize', what literally takes a count from cero to
    one hundred. After the count, it tells me that it can
    not 'remake' itself and that the application should
    be erased. The problem is that I have a lot of
    information in my whatsapp chats.

    Thank you, kind regards,

    igmolinav : ) !!!
     
  2. Minorite macrumors regular

    Minorite

    Joined:
    May 8, 2018
    Location:
    Poland
    #2
    Do you have any recent iTunes backup? Seems to be the only way from what you describe. p.s. And you've of course tried hard reset/iCloud sing out and sign in?
     
  3. igmolinav thread starter macrumors 65816

    Joined:
    Aug 15, 2005
    #3
    Hi,

    Thank you for your message : ) !!!

    You mention:

    Do you have any recent iTunes backup? Seems to be the only way from what you describe.

    Thank you for your suggestion! iTunes tells me the following:
    "iTunes could NOT connect to your phone because an INVALID
    RESPONSE was received from the device".

    What does that mean? What is an invalid response from my device?


    p.s. And you've of course tried hard reset/iCloud sing out and sign in?


    No, I haven't tried that. I don't know how to do a hard reset and as far as I
    know, I don't have I cloud. I mean, I have not yet acquired that service.


    Thank you again, kind regards,

    igmolinav : ) !!!
     
  4. ericwn macrumors 68020

    Joined:
    Apr 24, 2016
    #4
    I don’t see how a hard reset would help. That’s only useful if the device won’t respond. I don’t pull out the plug from my Mac either every time a piece of software doesn’t work.

    Try a restart, see if you have a backup, and give Apple a call if nothing works.
     
  5. Minorite macrumors regular

    Minorite

    Joined:
    May 8, 2018
    Location:
    Poland
    #5
    Idk what could cause this behavior, even corrupted macOS install during sync shouldn't affect apps on the phone that bad, so just whated to make sure that all basic troubleshooting was done before nuking everything.

    @igmolinav Sorry couldn't reply earlier. About hard restart, check this article. You need force restart. About iCloud, I was referring to sign out/sign in from your Apple ID, but again, this is just to make sure that you've tried everything.

    About invalid responce, seems to be some sort of iTunes bug after last iOS or iTunes backup, I know at lest 3 people including me who experienced it. On Mac it was fixed by applying all system updates, but still can't fix it on Windows.

    About iTunes backup, check iTunes > Edit > Preferences > Devices tab, do you see any backups there? Here's a screenshot upload_2019-2-9_22-25-3.png
     
  6. igmolinav thread starter macrumors 65816

    Joined:
    Aug 15, 2005
    #6
    Hi,

    Thank you for your repplies : ) !!!

    I will try it tonight and let you guys
    know how it goes!

    Thank you again, kind regards,

    igmolinav : ) !!!
     

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