Is it possible to exchange an open box air?

Discussion in 'MacBook Air' started by iNeedToDoHw, Jul 26, 2011.

  1. iNeedToDoHw macrumors regular

    May 23, 2011
    If so, how many times can i exchange them.... lol
    Wanna make the right decision, even if i look bad...
  2. gostan macrumors regular

    Jul 23, 2002
    West of Boston
    Are you exchanging for screen size or drive size?;)

    Please give us the the way, you can likely exchange several times as long as you purchased at the :apple: store and you are within the 14 day return/exchange period.

  3. iNeedToDoHw thread starter macrumors regular

    May 23, 2011
    I'm worried about the processor.
    Making a decision to go for base 13" mba or ultimate 13" mba. no middle ground
  4. Obscurelight macrumors 6502

    Jul 22, 2011
    you can probably get away with 3-4 exchanges, and open box is ok too
  5. Peteyy macrumors newbie


    Jul 27, 2011
    England, UK
  6. ovrlrd, Jul 27, 2011
    Last edited: Jul 27, 2011

    ovrlrd macrumors 65816


    Aug 29, 2009
    You can exchange as many times as needed, though obviously you should have a good reason (after the first or second) or they might be suspect.

    My MBA replacement story:

    1st had dead pixels
    2nd had a dead display after a week
    3rd had major backlight bleed
    4th is perfect.

    All happened in the course of 14 days. Now if I had just went in 3 times and said "I just want a different one" they would think something was up. But if I actually wanted a different config they would have no problem doing that 3 times.

    Only in cases where it is a straight up exchange because of your own reasons would they require you to go through the channel you bought it from, like if you didn't like the config you bought, if you got it through Apple online then you have to do the exchange through Apple online as well. If there is a hardware issue, there is no reason they can't help you in store, though I don't know how they cover stuff bought from 3rd parties.
  7. iNeedToDoHw thread starter macrumors regular

    May 23, 2011
    They dont check???:cool:
  8. ovrlrd macrumors 65816


    Aug 29, 2009
    They definitely checked, each time I went in for a genius bar appointment. They looked at the MBA and confirmed what I said. I just have horrible luck when it comes to displays. I once went through 6 HDTVs at BestBuy trying to find the one that didn't have issues.

    Thankfully Apple has always been glad to help me out, and I suspect anyone that is honest with them will get the same treatment.
  9. PaulWog Suspended

    Jun 28, 2011
    I feel your pain. Except not so much with screens (I've had to return a PSP with a defective screen once, only to find all the first-gen PSP's had ****** screens). But with my last desktop I built I had the worst luck:

    - first power supply squealed (Corsair 950W) so I returned it
    - first motherboard had an issue
    - second motherboard was recalled due to a stepping issue on Sandy Bridge
    - first graphics card (NVidia GeForce GTX 460) was bad out of the box
    - OCZ Vertex 2 120GB SSD broke after 2 months
    - one fan on my NZXT phantom case had a clicking sound issue

    So I had to make many trips back to NCIX to make exchanges :p

    Offtopic but I'm rather bored at the moment. And the thread as been answered anyway :D

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