Is it possible to re-swap my ip4 ?

Discussion in 'iPhone' started by Wodnjs13, Aug 9, 2010.

  1. Wodnjs13, Aug 9, 2010
    Last edited: Aug 14, 2012

    Wodnjs13 macrumors newbie

    Aug 9, 2010
    Hi everyone. I got my ip4 on the 24th June which was the first release date. I've never used any apple products before and I was really happy with everything about iPhone. However I soon found loads of problems starting from signal to the phone itself. It was obviously a faulty one so I talked to the customer service and the local o2 shop where I got my phone. They agreed that it's faulty and promised to replace it when they get more handsets. I reported it a week after the purchase date and it took 3 weeks for them to get me with new phone. So basically the 30days refund policy was finished after that. My problem now is some scratches on the side band and back of ip4. I got my plastic case(think it was £20nish) from phones4u and the screen shield right away, and had them on the whole time. I soon found that I got several scratches on the side, quite noticeable and figured out that they are actually from the case! Unbelievable- my case is for ip4 and it scratched my phone- so since then I left it naked and ordered a new leather case which has t arrived yet. And I got few more scratches on the back especially around the logo and the camera- this is really annoying as it was not easy to get my iPhone replaced although it was obviously faulty, - I was extremely careful with it and dont think it's entirely my fault. Anyway I asked my local o2shop a week after the replacement but the local shop refused it as the 30day policys over. I'm trying to live with it but it's just really annoying as I can see them so visibly, anyway is there any way I can get it re-swapped again? (as I mentioned before it took 3weeks for them to gt my first one replaced. ). Please help me out. It cost me too much for me to live with it- thanks
  2. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    No, they're not going to swap it out just because it has scratches.
  3. TheBritishBloke macrumors 68030


    Jul 21, 2009
    United Kingdom
    LOL? Most of us here are OCD, but it's your fault that there are scratches, you didn't have to use a case and you could've taken better care of it.

    They'll only replace it if you have another issue such as the device not turning on etc.
  4. iphone1105 macrumors 68020


    Oct 8, 2009
    So let me get this straight, YOU scratch your phone, and want another for FREE? Hmmm ya know, my new 4 Runner just got a nick on it, I'm going to go back to the dealership and ask for a new one;)
  5. threezero macrumors 6502

    Aug 22, 2008
    Is your screen less than perfect? Dead pixels maybe? O2 probably won't replace it for u but if u have problem other than the signal (remember that's why apple offer free case) apple store will replace it for u. You have 1 yr manafacture warranty. My experience is that if u have screen problem u should exchange it with in the first few month as apple teach their genius how to just replace the screen. Once all of them know how, they will just swap out the screen for u not the whole phone.
  6. Wodnjs13 thread starter macrumors newbie

    Aug 9, 2010

    Sorry bit of misunderstanding. I no the scratching bit wouldn't be a reason for a replacement. Obviously that's the main reason now but with other issues I found-(especially the signal issue got alot worse- I couldn't use my phone for a few days basically when I was traveling up noth of England and Scotland. It lost the connection completely whilst my mates phone worked fine) I am wondering if anyone knows about this 30day policy thing, bcus thy didn't swapped mine for 3weeks when I got my first one changed? (reported after a week and took three weeks And thats it) It's bit ridiculous as I can't even claim again due to their delay. Thanks so much for ur replies tho!
  7. Turkeywrap macrumors regular

    Jun 27, 2010
    South Florida
    Go To An APPLE store. Dont bother with carriers.
  8. jfyrfytr25 macrumors 6502a


    Dec 6, 2008
    the 30 day thing applies to the carrier's return policy. since you are beyond that they are under no obligation to return or exchange your phone.

    Now, you still have a 1 year warranty through apple called apple care that you could get it replaced under, but only if you have a "qualifying" reason OTHER than reception. A qualifying reason would be some other defect that impairs normal functionality. dead or stuck pixels, yellow tinted display, bluetooth connection issues, proximity sensor issues.

    Short of that, you are going to have to live with the scratches. FYI, cheap cases can scratch. also, even expensive cases will scratch if you dont wipe out all the debris before you put it on or dont periodically clean it out.
  9. hcho3 macrumors 68030

    May 13, 2010
    You scratched your iPhone and you want to exchange it for free? Best thing you are going to get is a refurbished iPhone. You damage your iPhone, and it's your fault.
    Look, I just bought my new car and I just got some scratches on it. Should I go ask for an exchange? No.
    Same thing.
  10. realeric macrumors 65816


    Jun 19, 2009
    United States
    It's a phone. Sell it on eBay and buy an android. Bye~ :p
  11. ToroidalZeus macrumors 68020


    Dec 8, 2009
    Lmao you went to the carrier to get the phone exchanged? You should have went to Apple, instant swap vs waiting three weeks.
  12. barkomatic macrumors 68040

    Aug 8, 2008
    If it really drives you nuts you could sell your scratched iPhone online. You will probably make enough to cover the cost of an unsubsidized replacement or close. Its a lot of trouble though.

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