Is it risky to buy expensive computer component via Amazon/Newegg when it is from unheard reseller

Discussion in 'Buying Tips and Advice' started by hajime, Dec 27, 2018.

  1. hajime macrumors 601

    Joined:
    Jul 23, 2007
    #1
    I see two common options in Amazon and Newegg:

    1. Shipped and sold by [unheard company]
    2. Shipped by [unheard company] but fulfilled by [Amazon/Newegg]

    Is it risky if the product is sold via the above options if things go wrong?
     
  2. gavroche macrumors 6502a

    gavroche

    Joined:
    Oct 25, 2007
    Location:
    Left Coast
    #2
    Short answer: yes
    Long answer: yeeeeees

    I'm always leary, especially after reading an article about how Apple bought a bunch of "genuine" Apple chargers off Amazon... and most were not real.
    I could be mistaken, but I don't think that Fulfilled by Amazon means that they in any way verify anything. They just take receipt of pallets of goods, and handle shipment when orders are received.
     
  3. StellarVixen macrumors 65816

    StellarVixen

    Joined:
    Mar 1, 2018
    Location:
    Earth
    #3
    Known resellers were also once unheard of.

    It is risky, but it is not 100% no-go.
     
  4. rocknblogger macrumors 68020

    rocknblogger

    Joined:
    Apr 2, 2011
    Location:
    New Jersey
    #4
    Refunds and returns can be problematic. Third parties will in some cases charge a restocking fee where as if sold and shipped by Amazon/Newegg they don’t. You would also more than likely have to pay to ship it back and possibly not get the original shipping charge refunded.

    You have to do your research carefully and read the refund/return policies of the 3rd party sellers.
     
  5. Zenithal macrumors 603

    Joined:
    Sep 10, 2009
    #5
    If you go with fulfilled by Amazon, any issues with the product are dealt with Amazon directly. With option 1, you deal directly with the reseller. I typically go with sold and shipped by Amazon.
     
  6. gavroche macrumors 6502a

    gavroche

    Joined:
    Oct 25, 2007
    Location:
    Left Coast
    #6
    I had purchased an expensive camera that was fulfilled by Amazon. Turned out to be a gray market version (so didn't have US warranty). I ultimately ended up getting a refund form the seller, but it wasn't that Amazon handled everything... they pretty much just forwarded my complaint to the seller and waited for them to respond. It definitely wasn't as seamless as ordering directly form Amazon as seller. And Amazon didn't seem to care that the seller didn't accurately advertise the camera as not being a US Version that would not have a warranty.
     
  7. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #7
    Counterfeiting is rampant among these "unheard companies". I would not buy any electronic item from any of these companies.
     
  8. Zenithal macrumors 603

    Joined:
    Sep 10, 2009
    #8
    Yeah, in that case enough back and forth usually gets Amazon involved and they penalize the seller and refund your money. Though for cameras, I personally prefer BH or similar. I definitely prefer Amazon when it comes to computer hardware. NewEgg fell off the charts many years ago prior to their stake sale and their recent woes with breaches has left further distrust in their past customers.

    Alternatively, if you can find a store in person that will price match first party Amazon listings, then you're good to go. Some retail chains and smaller chains do carry higher end gear depending on locale.

    I typically avoid Amazon for camera bodies (most lenses are fine), glass or ceramic products.
     
  9. hajime thread starter macrumors 601

    Joined:
    Jul 23, 2007
    #9
    So same thing for Newegg? Sometime same reseller sells the same product at Amazon and Newegg at different prices. How come?
     
  10. MSastre macrumors 6502

    MSastre

    Joined:
    Aug 18, 2014
    #10
    I've definitely seen counterfeits for sale from some Amazon resellers.
     
  11. hajime thread starter macrumors 601

    Joined:
    Jul 23, 2007
    #11
    Bestbuy is selling some major softeare at half price. A bit hestitate to buy.
     

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