Is it risky to buy expensive computer component via Amazon/Newegg when it is from unheard reseller

hajime

macrumors 603
Original poster
Jul 23, 2007
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I see two common options in Amazon and Newegg:

1. Shipped and sold by [unheard company]
2. Shipped by [unheard company] but fulfilled by [Amazon/Newegg]

Is it risky if the product is sold via the above options if things go wrong?
 

gavroche

macrumors 65816
Oct 25, 2007
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Left Coast
Short answer: yes
Long answer: yeeeeees

I'm always leary, especially after reading an article about how Apple bought a bunch of "genuine" Apple chargers off Amazon... and most were not real.
I could be mistaken, but I don't think that Fulfilled by Amazon means that they in any way verify anything. They just take receipt of pallets of goods, and handle shipment when orders are received.
 
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rocknblogger

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Apr 2, 2011
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Refunds and returns can be problematic. Third parties will in some cases charge a restocking fee where as if sold and shipped by Amazon/Newegg they don’t. You would also more than likely have to pay to ship it back and possibly not get the original shipping charge refunded.

You have to do your research carefully and read the refund/return policies of the 3rd party sellers.
 
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Zenithal

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Sep 10, 2009
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If you go with fulfilled by Amazon, any issues with the product are dealt with Amazon directly. With option 1, you deal directly with the reseller. I typically go with sold and shipped by Amazon.
 
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gavroche

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Oct 25, 2007
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If you go with fulfilled by Amazon, any issues with the product are dealt with Amazon directly. With option 1, you deal directly with the reseller. I typically go with sold and shipped by Amazon.
I had purchased an expensive camera that was fulfilled by Amazon. Turned out to be a gray market version (so didn't have US warranty). I ultimately ended up getting a refund form the seller, but it wasn't that Amazon handled everything... they pretty much just forwarded my complaint to the seller and waited for them to respond. It definitely wasn't as seamless as ordering directly form Amazon as seller. And Amazon didn't seem to care that the seller didn't accurately advertise the camera as not being a US Version that would not have a warranty.
 
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chrfr

macrumors G3
Jul 11, 2009
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I see two common options in Amazon and Newegg:

1. Shipped and sold by [unheard company]
2. Shipped by [unheard company] but fulfilled by [Amazon/Newegg]

Is it risky if the product is sold via the above options if things go wrong?
Counterfeiting is rampant among these "unheard companies". I would not buy any electronic item from any of these companies.
 
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Zenithal

macrumors G3
Sep 10, 2009
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I had purchased an expensive camera that was fulfilled by Amazon. Turned out to be a gray market version (so didn't have US warranty). I ultimately ended up getting a refund form the seller, but it wasn't that Amazon handled everything... they pretty much just forwarded my complaint to the seller and waited for them to respond. It definitely wasn't as seamless as ordering directly form Amazon as seller. And Amazon didn't seem to care that the seller didn't accurately advertise the camera as not being a US Version that would not have a warranty.
Yeah, in that case enough back and forth usually gets Amazon involved and they penalize the seller and refund your money. Though for cameras, I personally prefer BH or similar. I definitely prefer Amazon when it comes to computer hardware. NewEgg fell off the charts many years ago prior to their stake sale and their recent woes with breaches has left further distrust in their past customers.

Alternatively, if you can find a store in person that will price match first party Amazon listings, then you're good to go. Some retail chains and smaller chains do carry higher end gear depending on locale.

I typically avoid Amazon for camera bodies (most lenses are fine), glass or ceramic products.
 
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hajime

macrumors 603
Original poster
Jul 23, 2007
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So same thing for Newegg? Sometime same reseller sells the same product at Amazon and Newegg at different prices. How come?
 
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MSastre

macrumors 6502a
Aug 18, 2014
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Counterfeiting is rampant among these "unheard companies". I would not buy any electronic item from any of these companies.
I've definitely seen counterfeits for sale from some Amazon resellers.
 
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