Apologies for dragging up this old thread but John Lewis have indeed just replaced (not repaired) my AWS3 LTE after cracking the screen - honouring the £29 accidental damage cover that quoted poster tried so hard convincing me was a scam.
I don't like to say "I told you so" but.... (actually I do, I really do).
Brand new, and for dropping it in a grinder and running over it like my original post said. Well I never huh