Is macmall a trustworthy place to buy from?

Discussion in 'Buying Tips and Advice' started by munckee, Feb 19, 2006.

  1. munckee macrumors 65816

    Oct 27, 2005
    Anyone have any horror stories that might deter me from purchasing from them?
  2. rdowns macrumors Penryn


    Jul 11, 2003
    I've purchased from them in the past. No problems. They are one of the biggest and oldest Mac sellers online.
  3. crazzyeddie macrumors 68030


    Dec 7, 2002
    Florida, USA
    They are old and basically reliable. They've shipped me a few products that aren't correct (like they advertise a version 2.0, but end up shipping me something different), but no problems returning, etc...
  4. AuPhalanx macrumors regular


    Apr 23, 2004
    Wilkes-Barre, PA
    Hi, munkee!

    I don't have a horror story. I ordered my iBook from them a few years ago. I got free RAM, FirstEdge accounting software, and a free Targus laptop bag. Everything shipped on time; the price was good; and everything came as advertised. No complaints here! I'm certain someone will post a horror story soooner or later as that is the nature of ANY business. My experience, though, has been positive.

    Have fun... Tony.
  5. Chrispy macrumors 68020


    Dec 27, 2004
    I have always had good luck with then as well.
  6. buryyourbrideau macrumors 65816


    Mar 1, 2005
    Go for it.

    They are very reliable and most definitely not shady.

  7. cslewis macrumors 6502a


    Jul 23, 2004
    40º27.8''N, 75º42.8''W
    I bought a laptop bag... it was a day late, but that was UPS's fault.

    I'd order from them again.
  8. macbwizard macrumors 6502


    May 23, 2005
    I've had good luck with them as well. I got a great deal on an iPod from them.
  9. munckee thread starter macrumors 65816

    Oct 27, 2005
    Thanks everyone! Looks like I'll be calling them today or tomorrow.
  10. AstrosFan macrumors 6502


    Jul 26, 2005
    I have not personally ordered from them, but I have heard many people on this forum speak highly of them.
    When I looked on CNET, they are rated as a "Certified Merchant" with a 5-star rating.

    Interestingly, though, if you look on, they get very low marks with MANY "dissatisfied" reviews. Everything that I have read about them is favorable, so I must believe that the reviews are the result of unscrupulous competitors, but it does make you wonder.

    I think you'll be fine, given the numerous positive testimonials on this website. In the end, I would much rather trust the folks on this website than relatively 'anonymous' feedback on websites like Reseller Ratings.
  11. mustard macrumors 6502a


    Dec 28, 2005
    Big fan of macmall but...

    I have purchased 3 computers through them as well as many accessories with great satisfaction. I have had two separate instances that required almost daily calling regarding rebates. There rebate are very confusing on what is required and plagued with conflicting info. (eg. "...postmarked within 20 days of purchase date" then later on down the page it says "...postmarked within 20 days of delivery". As well as other confusing information about what justifies a UPC label, one part says photocopy is ok and then later states it must include the cardboard backing, exc.) Due to these errors they declined both rebate applications which required me calling and pointing them out, they then obliged and granted the rebates.

    The two rebate issues I have had with them were finally resolved but they were nuisances. But I still do all my non-apple store purchases thru them.
  12. GoCubsGo macrumors Nehalem


    Feb 19, 2005
    Nearly all of my problems with online retail shops are as a result of UPS.
  13. njmac macrumors 68000


    Jan 6, 2004
    They did not send me my rebate, other than that everything was ok.
  14. Kingsly macrumors 68040


    I have purchased three computers, numerous accessories, and repair service from their walk-in store and they are great! If it weren't for the educational discount I got from Apple I would've bought my MBP from MacMall.
  15. davincitek macrumors newbie


    Oct 31, 2005
    bait n switch bastards

    Bought a powerbook back in october w/RAM upgrade & their "free" nano offer. They denied the rebates for both and refuse to answer phone calls or emails. RUN AWAY, VERY FAST. I will never deal with them again and will tell anybody who will listen about their disgraceful behavior.
  16. bootedbear macrumors 6502


    Sep 13, 2004
    Austin, TX
    I've bought almost all my Mac hardware and software from MacMall and have never had a complaint.

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