Is MacMall Legit?

Discussion in 'Buying Tips and Advice' started by Cogi, Mar 4, 2014.

  1. Cogi macrumors newbie

    Cogi

    Joined:
    Feb 22, 2014
    Location:
    Amityville, NY
    #1
    I am about to buy a rMBP. Here are the specs :

    15.4 MacBook Pro (w/ Retina) [ME664LLA]

    CPU : Intel Core i7 (Quad Core) 2.4GHz / 3.4GHz [With HyperThreading :cool:]

    RAM : 8GB DDR3L

    Storage : 256GB Flash Storage

    GPU : Nvidia GT 650M & Intel HD Graphics 4000 | 1GB GDDR5 SDRAM

    And of course all the other stuff that makes MBP awesome. :)

    Its on sale for $1749 [$1900 w/ Tax]

    I just want to know if they are a legit company and if their products are brand new?

    Thanks in advance! :D
     
  2. triple-tap macrumors 6502

    Joined:
    Feb 18, 2013
    #2

    Yep. Greet prices, fast shipping, good customer service. Items are brand new and have the full apple warranty. Macmall is an authorized retailer. It's just like buying brand new from bestbuy or any other authorized retailer.

    Plus, you will likely save on sales tax (they only charge if you live in one of 3 or 4 states).
     
  3. ElectronGuru macrumors 65816

    Joined:
    Sep 5, 2013
    Location:
    Oregon, USA
    #3
    They've been in business many years. It's not as bad as up sell camera shops in Brooklyn but to get those prices they do cut corners. I've had weird shipping delays and then boxes show up from other companies. It's mostly about what you're willing to put up with.
     
  4. Johnsyounger macrumors member

    Joined:
    Nov 3, 2013
    #4
    Live one block away from one ... They are bad ass. Good prices on apple products and a sick tech department. Accessory prices not great.
     
  5. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
  6. jdechko macrumors 68040

    Joined:
    Jul 1, 2004
    #6
    I can confirm that they're legit. The prices are competitive and the customer service I had was excellent.
     
  7. Oudinot macrumors regular

    Oudinot

    Joined:
    Mar 16, 2013
    Location:
    Birmingham, AL USA
  8. rmhop81 macrumors 68020

    rmhop81

    Joined:
    Apr 4, 2005
    Location:
    Dallas, TX
    #8
    Don't waste ur time or money. They don't accept returns on apple equipment. How that company stays in business is beyond me
     
  9. jdechko macrumors 68040

    Joined:
    Jul 1, 2004
    #9
    Not entirely true. If you just decide you don't want it, then you can't return it. But if there's a manufacturing defect with it, they'll take it back. I had a 2012 Air that had a bad logic board and bad wifi card. It was less than a week old, so I was able to return it and get a full refund.
     
  10. NukeIT macrumors regular

    Joined:
    Mar 20, 2013
    #10
    They have a few Brick and motar stores. And have been around forever
     
  11. CoMoMacUser macrumors 6502a

    Joined:
    Jun 28, 2012
    #11
    Insert Subliminal Propaganda Here

    I've never had any problems. Competitive prices. Good selection. Good customer service. I would buy from them again.
     
  12. jlus3, Mar 7, 2014
    Last edited: Mar 13, 2014
  13. Denmac1 macrumors 6502a

    Denmac1

    Joined:
    Apr 22, 2007
    Location:
    Lost in Space
    #13
    Check Stock

    I just placed an order with them. However their website was somewhat confusing and there was an apparent change they made overnight (which I can understand, happens). But there was still conflicting information regarding availability. Their category page stated the unit came with Mavericks, while the item page where you added to cart stated it came with Mountain Lion. Once again, no real big deal as I knew I could upgrade easily.

    The concern I had was that availability stated up to 7 days, but I received an email after asking why my shipment was backordered that they wouldn't receive product until March 18th. This would now be over 2 weeks from my original order date before it might even ship. Customer Service was polite enough when I called, but couldn't offer much in the way of answers as to the product availability. They offered to change up the order, but it had already been approved from Bill Me Later and I didn't want to tip the 'apple' cart and make anything more complicated.

    So I guess my point is, if you have immediate need (as I did. I ordered 2 day Fed Ex), it might be best to call ahead and confirm stock levels. I know that there could be an issue as far as getting a shipment from Apple, which I know could be challenging for an authorized retailer, but I would think they would keep their stock levels more current on their site, but they might be afraid of losing sales.

    Would I order again? Probably, but I might go through Customer Service to confirm stock availability. Just my 2 cents. :rolleyes:
     
  14. Frost7 macrumors regular

    Frost7

    Joined:
    Oct 15, 2012
    Location:
    Republic of Texas
    #14
    Wow

    (sorry, I for some reason pictured Doge when reading this :D )
     
  15. gochi macrumors 6502

    Joined:
    Mar 31, 2011
  16. rmhop81 macrumors 68020

    rmhop81

    Joined:
    Apr 4, 2005
    Location:
    Dallas, TX
    #16
    They sent me a used or open box MacBook a few years back and refused to return it. And just told me sorry for the mistake, take it up with apple. I threatened I was gonna do a chargeback on my cc for them to accept the return. Why does something have to be defective anyways for a return? They are shady. How this company still has customers blows my mind!
     
  17. dynalmadman macrumors member

    Joined:
    May 1, 2010
    Location:
    Vegas, baby!
    #17
    I just completed my first purchase wit them. I got a rMBP/15/16/512. I also got a Samsung DVD drive. Ordered on a Monday. Puter arrived on Friday and the drive on Saturday.

    No tax, free shipping. Their web interface leaves a lot to be desired, Amazon certainly has it right, but all-in-all I am satisfied.

    I would continue to buy from Amazon, but they now charge tax in my state and $200 is a significant savings on this purchase.

    Michael
     
  18. CoMoMacUser macrumors 6502a

    Joined:
    Jun 28, 2012
    #18
    Who or what is Doge?
     
  19. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #19
  20. adamj575 macrumors 6502

    adamj575

    Joined:
    May 17, 2011
    Location:
    Tennessee
    #21
    yes, very legit...used them several times myself
     
  21. jimmirehman macrumors 6502

    Joined:
    Sep 14, 2012
    #22
    MacMall is an OG in the Mac Catalog world! I bought my first SCSI External CDrW from them! LOL
     
  22. jdechko macrumors 68040

    Joined:
    Jul 1, 2004
    #23
    I can't speak for your experience, only my own. The point is, they (Mac Mall) may have some customer service issues, but all companies, including Apple and Amazon, have problems. However, that doesn't mean they don't operate a legitimate business. Mac Mall isn't a scam.

    And regarding Mac Mall's return policy, well sometimes that's the price you pay for lower cost goods.

    However, I'm in full agreement that if you ordered a new computer, then that's what you should have received.
     

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