Is MacMall Legit?

Discussion in 'Buying Tips and Advice' started by Cogi, Mar 4, 2014.

  1. Cogi macrumors newbie


    Feb 22, 2014
    Amityville, NY
    I am about to buy a rMBP. Here are the specs :

    15.4 MacBook Pro (w/ Retina) [ME664LLA]

    CPU : Intel Core i7 (Quad Core) 2.4GHz / 3.4GHz [With HyperThreading :cool:]

    RAM : 8GB DDR3L

    Storage : 256GB Flash Storage

    GPU : Nvidia GT 650M & Intel HD Graphics 4000 | 1GB GDDR5 SDRAM

    And of course all the other stuff that makes MBP awesome. :)

    Its on sale for $1749 [$1900 w/ Tax]

    I just want to know if they are a legit company and if their products are brand new?

    Thanks in advance! :D
  2. triple-tap macrumors 6502

    Feb 18, 2013

    Yep. Greet prices, fast shipping, good customer service. Items are brand new and have the full apple warranty. Macmall is an authorized retailer. It's just like buying brand new from bestbuy or any other authorized retailer.

    Plus, you will likely save on sales tax (they only charge if you live in one of 3 or 4 states).
  3. ElectronGuru macrumors 65816

    Sep 5, 2013
    Oregon, USA
    They've been in business many years. It's not as bad as up sell camera shops in Brooklyn but to get those prices they do cut corners. I've had weird shipping delays and then boxes show up from other companies. It's mostly about what you're willing to put up with.
  4. Johnsyounger macrumors member

    Nov 3, 2013
    Live one block away from one ... They are bad ass. Good prices on apple products and a sick tech department. Accessory prices not great.
  5. alphaod macrumors Core


    Feb 9, 2008
  6. jdechko macrumors 68040

    Jul 1, 2004
    I can confirm that they're legit. The prices are competitive and the customer service I had was excellent.
  7. Oudinot macrumors regular


    Mar 16, 2013
    Birmingham, AL USA
  8. rmhop81 macrumors 68020


    Apr 4, 2005
    Dallas, TX
    Don't waste ur time or money. They don't accept returns on apple equipment. How that company stays in business is beyond me
  9. jdechko macrumors 68040

    Jul 1, 2004
    Not entirely true. If you just decide you don't want it, then you can't return it. But if there's a manufacturing defect with it, they'll take it back. I had a 2012 Air that had a bad logic board and bad wifi card. It was less than a week old, so I was able to return it and get a full refund.
  10. NukeIT macrumors regular

    Mar 20, 2013
    They have a few Brick and motar stores. And have been around forever
  11. CoMoMacUser macrumors 6502a

    Jun 28, 2012
    Insert Subliminal Propaganda Here

    I've never had any problems. Competitive prices. Good selection. Good customer service. I would buy from them again.
  12. jlus3, Mar 7, 2014
    Last edited: Mar 13, 2014
  13. Denmac1 macrumors 6502a


    Apr 22, 2007
    Lost in Space
    Check Stock

    I just placed an order with them. However their website was somewhat confusing and there was an apparent change they made overnight (which I can understand, happens). But there was still conflicting information regarding availability. Their category page stated the unit came with Mavericks, while the item page where you added to cart stated it came with Mountain Lion. Once again, no real big deal as I knew I could upgrade easily.

    The concern I had was that availability stated up to 7 days, but I received an email after asking why my shipment was backordered that they wouldn't receive product until March 18th. This would now be over 2 weeks from my original order date before it might even ship. Customer Service was polite enough when I called, but couldn't offer much in the way of answers as to the product availability. They offered to change up the order, but it had already been approved from Bill Me Later and I didn't want to tip the 'apple' cart and make anything more complicated.

    So I guess my point is, if you have immediate need (as I did. I ordered 2 day Fed Ex), it might be best to call ahead and confirm stock levels. I know that there could be an issue as far as getting a shipment from Apple, which I know could be challenging for an authorized retailer, but I would think they would keep their stock levels more current on their site, but they might be afraid of losing sales.

    Would I order again? Probably, but I might go through Customer Service to confirm stock availability. Just my 2 cents. :rolleyes:
  14. Frost7 macrumors regular


    Oct 15, 2012
    Republic of Texas

    (sorry, I for some reason pictured Doge when reading this :D )
  15. gochi macrumors 6502

    Mar 31, 2011
  16. rmhop81 macrumors 68020


    Apr 4, 2005
    Dallas, TX
    They sent me a used or open box MacBook a few years back and refused to return it. And just told me sorry for the mistake, take it up with apple. I threatened I was gonna do a chargeback on my cc for them to accept the return. Why does something have to be defective anyways for a return? They are shady. How this company still has customers blows my mind!
  17. dynalmadman macrumors member

    May 1, 2010
    Vegas, baby!
    I just completed my first purchase wit them. I got a rMBP/15/16/512. I also got a Samsung DVD drive. Ordered on a Monday. Puter arrived on Friday and the drive on Saturday.

    No tax, free shipping. Their web interface leaves a lot to be desired, Amazon certainly has it right, but all-in-all I am satisfied.

    I would continue to buy from Amazon, but they now charge tax in my state and $200 is a significant savings on this purchase.

  18. CoMoMacUser macrumors 6502a

    Jun 28, 2012
    Who or what is Doge?
  19. Weaselboy Moderator


    Staff Member

    Jan 23, 2005
  20. adamj575 macrumors 6502


    May 17, 2011
    yes, very legit...used them several times myself
  21. jimmirehman macrumors 6502

    Sep 14, 2012
    MacMall is an OG in the Mac Catalog world! I bought my first SCSI External CDrW from them! LOL
  22. jdechko macrumors 68040

    Jul 1, 2004
    I can't speak for your experience, only my own. The point is, they (Mac Mall) may have some customer service issues, but all companies, including Apple and Amazon, have problems. However, that doesn't mean they don't operate a legitimate business. Mac Mall isn't a scam.

    And regarding Mac Mall's return policy, well sometimes that's the price you pay for lower cost goods.

    However, I'm in full agreement that if you ordered a new computer, then that's what you should have received.

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