Is marketresearch@apple.com legitimate?

[marty1990]

Received an email today asking for feedback with my recent iPod purchase. I purchased a new Nano about a month ago. Just wondering of the email is legitimate? I opened it on my iPad, but didn't click the link that would inevitably take me to the survey.

I opened the link on my email.

It took me to this;

https://surveys4.advanis.ca/ipod12?u=445351270&model=NA&pas=1649-7327&cnty=UK

Is this from Apple?

 

[marty1990]

Is marketresearch@apple.com legitimate?

Posted this in Community Discussion... but dunno if I should have put it there. Dunno if I should put it in here to be honest, but a bit concerned.

Received an email today asking for feedback with my recent iPod purchase. I purchased a new Nano about a month ago. Just wondering of the email is legitimate? I opened it on my iPad, but didn't click the link that would inevitably take me to the survey.

I then opened the link on my email on my Windows machine. I was logged into my Apple account as I was on the discussions page, querying the email. I went through the questions seeing if it would ask for my login details - in which case I'd know it was fake - but it didn't. I didn't finish the survey, it was going on too long.

Anyway this is the site the email took me to.

https://surveys4.advanis.ca/ipod12?u...9-7327&cnty=UK

Is this from Apple?

 

[RKO]

I think it is legit and the surveys I have done in the past have gone through Advantis. As long as you weren't asked for your login details to your account you should be safe.

 

[Demosthenes X]

I dunno, but those survey links are user-specific, so by posting it anyone who visits it can see your responses and/or mess with them. FYI.

 

[Cox Orange]

does Apple give a damn about market surveys anyways? I did never have the feeling.
They are pretty much saying "we gonna give it to you and you will love it" I got the impression.

 

[marty1990]

Hmm, asked Apple about it last night and received and email today. The guy who replied to me said that it didn't appear to be anything to do with Apple.

Now, in regards to phishing/malware etc. how would I know if anything went on my iPad or computer? I've ran an AVG scan on my Windows machine... but can't do anything on my iPad to check.

Thanks.

 

[marty1990]

I'm just a bit confused, because I emailed Apple, and had a reply saying that it wasn't from them, but someone else said they've received Apple survey emails through Advanis. Just concerned about phishing etc.

 

[RKO]

Who did you speak to at Apple and did you speak to anyone in marketing? If you did not enter any user ID's or passwords as you stated in your original post, you should have no problems.

 

[marty1990]

Erm, I emailed iTunes Customer Support... only email I could find. The rest were all phone numbers to America.

I received this from Apple;

Dear Marty,

Greetings! Welcome to iTunes Store Customer Support. My name is Rajeshwari and it's my pleasure assisting you today.

I understand that you would like to know if the e-mail that you received was legitimate or not, I realize your eagerness for being informed about this. Please be assured that I will do my best to provide you with relevant information about your query.

The site that you have provided does not appear to be from Apple.

Marty, I highly recommend that you follow the suggestions in the following article:

iTunes Store: Best practices for protecting the security of your account
http://support.apple.com/kb/HT4156

Please also review the following article for help in identifying legitimate emails from the iTunes Store.

Identifying legitimate emails from the iTunes Store
http://support.apple.com/kb/HT2075

Marty, if you have any further questions, feel free to contact us and we will be happy to assist you.

Have a nice day!

Sincerely,

Rajeshwari
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/

Which worried me a tad, but then I contacted Advanis direct, because after doing some research, I noticed Sprint's website says they use Advanis.

I got this email.

Hello,

Thank you for your email.

The survey you have been invited to complete is legitimate. Apple has contracted with Advanis, an independent market-research firm, to conduct this survey. So while the original invitation you received comes from Apple, the survey itself is hosted by Advanis.

If you have any questions for Apple about the legitimacy of this survey, you can contact them directly at marketresearch@apple.com. A link to this address is also provided at the bottom of the page where you are asked to login ('Contact Us').

If you have any concerns about the confidentiality of your survey responses, you can review the Advanis Privacy Policy here: http://www.advanis.ca/privacy_policy2.html

Kind regards,

Andy

 

[RKO]

Adobe also use Advanis as many other companies have for quite a few years now.

 

[Quotenfrau]

I just ignore most auto-generated mails

 

[Orange Furball]

I dunno, but those survey links are user-specific, so by posting it anyone who visits it can see your responses and/or mess with them. FYI.

No. It locks it down once the user completes it. (I just checked)