Is my iPad a goner? Error 40

Discussion in 'iPad Tips, Help and Troubleshooting' started by Kooosh, Aug 29, 2012.

  1. Kooosh, Aug 29, 2012
    Last edited: Aug 29, 2012

    Kooosh macrumors newbie

    Joined:
    Aug 29, 2012
    #1
    Here is an email I've drafted out in attempt to send to Apple but instead they have me an error saying,"We're sorry, the transaction cannot be completed at this time. Please try again later or contact us." Twice...

    Would appreciate if you could help. Thanks in advance!

    [​IMG]
     
  2. ijohn.8.80 macrumors 65816

    ijohn.8.80

    Joined:
    Jul 7, 2012
    Location:
    Adelaide, Oztwaylya.
    #2
    According to Apples site:

    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 40, 1000, 9006

    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

    http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US#error40
     
  3. Kooosh thread starter macrumors newbie

    Joined:
    Aug 29, 2012
    #3
    I've read this before. But I can sync my other devices with no problem so I doubt its the network port or the packet size.
     

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