I just picked up a new ipad pro and it took me jumping through hoops to finally get it to transfer my data from my old iPad Air to the Pro. During the upgrade process the Pro would hand, or you'd get the cartwheel of death if you tried to install using iCloud. It was just the old iPad Air, the lightning connector is on its way out so the unit just charges and won't sync with my computers. That made getting a backup via iTunes rather hard. As the iPad Pro would lock up you'd need to reboot the unit to try again and you'd get the following screen. This to me looks wrong, but as soon as you put in your passcode, the screen would return to normal. I did eventually dig out an old windows laptop and managed to get iTunes for windows loaded and got the iPad Air to backup to that, and then as I had a usba-usbc cable, I got the new iPad Pro to install from the backup and it seems to work fine. I don't want to keep an ipad if it's defective, and would rather get it replaced if it's bad. But I don't know if this is just normal??