Is my MBA 2013 13" defective?

Discussion in 'MacBook Air' started by imjoee, Nov 28, 2013.

  1. imjoee macrumors 6502

    imjoee

    Joined:
    Jun 12, 2012
    #1
    sometimes when i go to shut my Macbook air then open it again it goes to a black screen but every i try to open it the apple sign stays lit and the keyboard is still lit when i close and open it, also still black screen. it has happened to me 3 times in the past 2 weeks. i always wind up forcefully shutting down and turning back on. what should i do ?

    i bought it in mid august.
     
  2. mpantone macrumors 6502

    Joined:
    Mar 20, 2009
    #2
    I suggest you make an appointment with the Genius Bar at a nearby Apple Store and have one of their technicians look at your system.

    Note that Apple technicians have special diagnostic tools and procedures, most of which require physical access to the device in question. It's hard to completely diagnose computer issues in a anonymous bboard like MacRumors.

    In your case, you don't even bother to mention the version of the operating system, which is probably one of the first things a qualified technician will confirm.

    Trying to get a piecemeal diagnosis online is hazy at best.

    Good luck.
     
  3. Mrbobb macrumors 601

    Joined:
    Aug 27, 2012
  4. mvmanolov macrumors 6502a

    Joined:
    Aug 27, 2013
    #4
    if the apple store is far from you before you head out do a PRAM and SMC reset and see if that changes anything :D
     
  5. imjoee thread starter macrumors 6502

    imjoee

    Joined:
    Jun 12, 2012
    #5
    ok, i will call apple and see what they say. thanks

    ----------

    im going to call apple and see what they say
     
  6. MsMerryMac macrumors regular

    Joined:
    Apr 4, 2010
    #6
    Bumping for curiosity...

    This just happened to me this morning, the screen went black when batt was at 17%, apple logo stayed lit when screen closed. Fresh SMC upgrade as of 12/03...anyone else have this issue?
     

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