Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Is my new iMac a refurb ?

N

northwarks

macrumors newbie
Original poster
Aug 8, 2011
18
0
OK guys - I just got my very first iMac, got it direct from Apple . . when I went through the setup for the first time it asked for my iTunes account details only the box was pre-filled in with someone else's email address . . . does this mean I've taken delivery of a refurb instead of a brand new iMac ??

Paranoid from the UK
 
After the amount of $ I just spent today ordering my "new" imac 27, if it came with some other persons info email etc on it I would be making an immediate call to my sales agent, someone's got some splainin' to do...

Just my .02 cents...

Bill
 
As this is my first iMac I really didn't know what to expect on initial boot ... but one wouldn't expect to see someones email addy, I'll be contacting Apple first thing tomorrow!

KevF
 
What the crap? It's good that you're contacting them because that is unacceptable.

Keep us updated.
 
northwarks said:
As this is my first iMac I really didn't know what to expect on initial boot ... but one wouldn't expect to see someones email addy, I'll be contacting Apple first thing tomorrow!

KevF
Click to expand...

You may want to clarify that it is "used", not a refurb, so to speak. Semantics, but refurbs obviously shouldn't ship with anybody else's information on them either.
 
My Referb

Hi,

I have purchased new and Referb Macs (Mac Mini and iMac) my friends has also purchased 2 Macs over the past three years. All the Macs started with the set up assistant and had no information at all until it went through the set up assistant. An email address ""should not"" be there. You got a USED computer.
 
Sounds like a refurb, and no it shouldn't have that info in place, but if your happy just re-install the OS and move on.
If it was suppose to be new and came with Lion, i'd return it.
 
explain further please. when you first booted it up, did you get the welcome video? did you set up the imac? did you sign in with your apple id? did you set up a new account with password? if you did than this sounds way too odd as it IS a fresh copy. it doesnt matter if it is a refurb or not. if it did then there is no way it could possibly had someone elses email info. if it didnt show any of the above, contact apple and ask for a replacement, also give them the info that was in the computer maybe they have some record of it. GL and exept nothing lessthan what you paid for. but certainly accept more;)
 
32gb3gwifi said:
explain further please. when you first booted it up, did you get the welcome video? did you set up the imac? did you sign in with your apple id? did you set up a new account with password? if you did than this sounds way too odd as it IS a fresh copy. it doesnt matter if it is a refurb or not. if it did then there is no way it could possibly had someone elses email info. if it didnt show any of the above, contact apple and ask for a replacement, also give them the info that was in the computer maybe they have some record of it. GL and exept nothing lessthan what you paid for. but certainly accept more;)
Click to expand...

So when I went through the first boot/setup it asked for my AppleID ... the field had someones ID in there allready - having never owned an iMac before I didn't know if it had an 'example' ID or it was supposed to be blank at that stage - either way I'll be contacting Apple this am as I've slept on it and decided I'm not happy . . .
 
Update!

My faith in online retailing has been restored :D

Absolutely no quibble from Apple, very sorry for the mistake and a new 27in i7 ordered to replace it, kind lady said I can enjoy this one until the new one arrives by timing the return.

Happy from the UK
 
You did the right thing. That is truly odd. For future reference, all new Macs come in factory-sealed Apple graphic packaging. All refurbs come in generic packaging (no graphics - just looks like a blank cardboard box).
 
Just an fyi for anyone who has the same "issue," it's normal.

The email address in question is "annejohnson1@me.com."

My wife's new MacBook Air had the same email address filled in. To the OP, I'm sorry you thought it was a refurb, but it wasn't! :(
 
WilliamG said:
Just an fyi for anyone who has the same "issue," it's normal.

The email address in question is "annejohnson1@me.com."

My wife's new MacBook Air had the same email address filled in. To the OP, I'm sorry you thought it was a refurb, but it wasn't! :(
Click to expand...

Well my new iMac arrived in the week, upshot was the setup was different, this time it asked for IP addressing and a lot more questions and as I'm brand new to OSX it felt as though I was going through an initial setup. One thing remained and that was the email address was the same as above . . Why is this random email address used ?

Love my new iMac btw :)
 
Done some more digging - and I can say this is closed, found the address in some Apple documents:

To generate the identity key pair:
1 Enter the following command on the local computer. $ ssh-keygen -t dsa
2 When prompted, enter a filename to save the keys in the user’s folder.
3 Enter a password followed by password verification (empty for no password).
For example:
Generating public/private dsa key pair.
Enter file in which to save the key (/Users/anne/.ssh/id_dsa): frog
Enter passphrase (empty for no passphrase):
Enter same passphrase again:
Your identification has been saved in frog.
Your public key has been saved in frog.pub.
The key fingerprint is:
4a:5c:6e:9f:3e:35:8b:e5:c9:5a:ac:00:e6:b8:d7:96 annejohnson1@mac.com

Just confused why Apple haven't used the common example.com domain which stands out as an clear example address - hey ho .. case closed I feel.

:D
 
I was scared partially because of this thread but thankfully mine had the same random E-Mail address.

I hope if that E-Mail is real that she's not getting questions from a ton of new iMac users like us. Haha! :eek: :D
 
Well, you can contact Apple to go by the book.

But in the practical side, you still have the regular warranty and the machine is in perfect shape with all the accessories, so, you can save the time of being a "crying baby" in a manner of speaking (not meaning to insult) and just use use the computer. That is what I would do if besides that everything runs just fine.
 
WilliamG said:
Just an fyi for anyone who has the same "issue," it's normal.

The email address in question is "annejohnson1@me.com."

My wife's new MacBook Air had the same email address filled in. To the OP, I'm sorry you thought it was a refurb, but it wasn't! :(
Click to expand...

No, it's not. I have bought, let's see, 3 macs now and have never seen such a thing.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back