Is my new iMac a refurb ?

Discussion in 'iMac' started by northwarks, Aug 8, 2011.

  1. northwarks macrumors newbie

    Aug 8, 2011
    OK guys - I just got my very first iMac, got it direct from Apple . . when I went through the setup for the first time it asked for my iTunes account details only the box was pre-filled in with someone else's email address . . . does this mean I've taken delivery of a refurb instead of a brand new iMac ??

    Paranoid from the UK
  2. FTLOSM macrumors member

    Aug 7, 2011
    After the amount of $ I just spent today ordering my "new" imac 27, if it came with some other persons info email etc on it I would be making an immediate call to my sales agent, someone's got some splainin' to do...

    Just my .02 cents...

  3. northwarks thread starter macrumors newbie

    Aug 8, 2011
    As this is my first iMac I really didn't know what to expect on initial boot ... but one wouldn't expect to see someones email addy, I'll be contacting Apple first thing tomorrow!

  4. [DL] macrumors 6502


    Feb 19, 2010
    What the crap? It's good that you're contacting them because that is unacceptable.

    Keep us updated.
  5. fivedots macrumors 6502a

    Jun 29, 2011
    You may want to clarify that it is "used", not a refurb, so to speak. Semantics, but refurbs obviously shouldn't ship with anybody else's information on them either.
  6. Newfiebill macrumors regular


    Jan 6, 2011
    My Referb


    I have purchased new and Referb Macs (Mac Mini and iMac) my friends has also purchased 2 Macs over the past three years. All the Macs started with the set up assistant and had no information at all until it went through the set up assistant. An email address ""should not"" be there. You got a USED computer.
  7. Texran macrumors regular

    Mar 12, 2011
    Sounds like a refurb, and no it shouldn't have that info in place, but if your happy just re-install the OS and move on.
    If it was suppose to be new and came with Lion, i'd return it.
  8. 32gb3gwifi macrumors member

    Jan 29, 2011
    explain further please. when you first booted it up, did you get the welcome video? did you set up the imac? did you sign in with your apple id? did you set up a new account with password? if you did than this sounds way too odd as it IS a fresh copy. it doesnt matter if it is a refurb or not. if it did then there is no way it could possibly had someone elses email info. if it didnt show any of the above, contact apple and ask for a replacement, also give them the info that was in the computer maybe they have some record of it. GL and exept nothing lessthan what you paid for. but certainly accept more;)
  9. northwarks thread starter macrumors newbie

    Aug 8, 2011
    So when I went through the first boot/setup it asked for my AppleID ... the field had someones ID in there allready - having never owned an iMac before I didn't know if it had an 'example' ID or it was supposed to be blank at that stage - either way I'll be contacting Apple this am as I've slept on it and decided I'm not happy . . .
  10. MRU Suspended


    Aug 23, 2005
    Are you sure it wasn't an example iD like in greyed out font?
  11. northwarks thread starter macrumors newbie

    Aug 8, 2011
  12. chandler99 macrumors regular

    Jun 6, 2009
    York, UK
    Email them and ask if the had returned an iMac lol
  13. northwarks thread starter macrumors newbie

    Aug 8, 2011

    My faith in online retailing has been restored :D

    Absolutely no quibble from Apple, very sorry for the mistake and a new 27in i7 ordered to replace it, kind lady said I can enjoy this one until the new one arrives by timing the return.

    Happy from the UK
  14. OptyCT macrumors 6502

    Nov 9, 2008
    You did the right thing. That is truly odd. For future reference, all new Macs come in factory-sealed Apple graphic packaging. All refurbs come in generic packaging (no graphics - just looks like a blank cardboard box).
  15. northwarks thread starter macrumors newbie

    Aug 8, 2011
    Well here's the thing - mine was in an Apple graphic box inside a plain box :D
  16. marsmissions macrumors 6502


    Jan 5, 2010
    Washington, US
    It definitely seems like you got a return computer. Maybe they misplaced it? This kind of thing can happen.

    Glad it was fixed for you.
  17. WilliamG macrumors G3

    Mar 29, 2008
    Just an fyi for anyone who has the same "issue," it's normal.

    The email address in question is ""

    My wife's new MacBook Air had the same email address filled in. To the OP, I'm sorry you thought it was a refurb, but it wasn't! :(
  18. northwarks thread starter macrumors newbie

    Aug 8, 2011
    Well my new iMac arrived in the week, upshot was the setup was different, this time it asked for IP addressing and a lot more questions and as I'm brand new to OSX it felt as though I was going through an initial setup. One thing remained and that was the email address was the same as above . . Why is this random email address used ?

    Love my new iMac btw :)
  19. northwarks thread starter macrumors newbie

    Aug 8, 2011
    Done some more digging - and I can say this is closed, found the address in some Apple documents:

    To generate the identity key pair:
    1 Enter the following command on the local computer. $ ssh-keygen -t dsa
    2 When prompted, enter a filename to save the keys in the user’s folder.
    3 Enter a password followed by password verification (empty for no password).
    For example:
    Generating public/private dsa key pair.
    Enter file in which to save the key (/Users/anne/.ssh/id_dsa): frog
    Enter passphrase (empty for no passphrase):
    Enter same passphrase again:
    Your identification has been saved in frog.
    Your public key has been saved in
    The key fingerprint is:

    Just confused why Apple haven't used the common domain which stands out as an clear example address - hey ho .. case closed I feel.

  20. iMacJunkie macrumors regular

    Aug 7, 2011
    I was scared partially because of this thread but thankfully mine had the same random E-Mail address.

    I hope if that E-Mail is real that she's not getting questions from a ton of new iMac users like us. Haha! :eek: :D
  21. Macman45 macrumors G5


    Jul 29, 2011
    Somewhere Back In The Long Ago
    If the Name

    ...Is johnnyaplleseed your okak, refer to other threads here for reference..

    If in concern...PM me.
  22. the vj macrumors 6502a

    Nov 23, 2006
    Well, you can contact Apple to go by the book.

    But in the practical side, you still have the regular warranty and the machine is in perfect shape with all the accessories, so, you can save the time of being a "crying baby" in a manner of speaking (not meaning to insult) and just use use the computer. That is what I would do if besides that everything runs just fine.
  23. sishaw macrumors 65816


    Jan 12, 2005
    No, it's not. I have bought, let's see, 3 macs now and have never seen such a thing.

Share This Page