Is my new iMac a refurb ?

Discussion in 'iMac' started by northwarks, Aug 8, 2011.

  1. northwarks macrumors newbie

    Joined:
    Aug 8, 2011
    #1
    OK guys - I just got my very first iMac, got it direct from Apple . . when I went through the setup for the first time it asked for my iTunes account details only the box was pre-filled in with someone else's email address . . . does this mean I've taken delivery of a refurb instead of a brand new iMac ??

    Paranoid from the UK
     
  2. FTLOSM macrumors member

    Joined:
    Aug 7, 2011
    #2
    After the amount of $ I just spent today ordering my "new" imac 27, if it came with some other persons info email etc on it I would be making an immediate call to my sales agent, someone's got some splainin' to do...

    Just my .02 cents...

    Bill
     
  3. northwarks thread starter macrumors newbie

    Joined:
    Aug 8, 2011
    #3
    As this is my first iMac I really didn't know what to expect on initial boot ... but one wouldn't expect to see someones email addy, I'll be contacting Apple first thing tomorrow!

    KevF
     
  4. [DL] macrumors 6502

    [DL]

    Joined:
    Feb 19, 2010
    Location:
    Louisiana
    #4
    What the crap? It's good that you're contacting them because that is unacceptable.

    Keep us updated.
     
  5. fivedots macrumors 6502a

    Joined:
    Jun 29, 2011
    #5
    You may want to clarify that it is "used", not a refurb, so to speak. Semantics, but refurbs obviously shouldn't ship with anybody else's information on them either.
     
  6. Newfiebill macrumors regular

    Newfiebill

    Joined:
    Jan 6, 2011
    #6
    My Referb

    Hi,

    I have purchased new and Referb Macs (Mac Mini and iMac) my friends has also purchased 2 Macs over the past three years. All the Macs started with the set up assistant and had no information at all until it went through the set up assistant. An email address ""should not"" be there. You got a USED computer.
     
  7. Texran macrumors regular

    Joined:
    Mar 12, 2011
    Location:
    Texas
    #7
    Sounds like a refurb, and no it shouldn't have that info in place, but if your happy just re-install the OS and move on.
    If it was suppose to be new and came with Lion, i'd return it.
     
  8. 32gb3gwifi macrumors member

    Joined:
    Jan 29, 2011
    #8
    explain further please. when you first booted it up, did you get the welcome video? did you set up the imac? did you sign in with your apple id? did you set up a new account with password? if you did than this sounds way too odd as it IS a fresh copy. it doesnt matter if it is a refurb or not. if it did then there is no way it could possibly had someone elses email info. if it didnt show any of the above, contact apple and ask for a replacement, also give them the info that was in the computer maybe they have some record of it. GL and exept nothing lessthan what you paid for. but certainly accept more;)
     
  9. northwarks thread starter macrumors newbie

    Joined:
    Aug 8, 2011
    #9
    So when I went through the first boot/setup it asked for my AppleID ... the field had someones ID in there allready - having never owned an iMac before I didn't know if it had an 'example' ID or it was supposed to be blank at that stage - either way I'll be contacting Apple this am as I've slept on it and decided I'm not happy . . .
     
  10. MRU macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Other
    #10
    Are you sure it wasn't an example iD like steve@mac.com in greyed out font?
     
  11. northwarks thread starter macrumors newbie

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    Aug 8, 2011
  12. chandler99 macrumors regular

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    Jun 6, 2009
    Location:
    York, UK
    #12
    Email them and ask if the had returned an iMac lol
     
  13. northwarks thread starter macrumors newbie

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    Aug 8, 2011
    #13
    Update!

    My faith in online retailing has been restored :D

    Absolutely no quibble from Apple, very sorry for the mistake and a new 27in i7 ordered to replace it, kind lady said I can enjoy this one until the new one arrives by timing the return.

    Happy from the UK
     
  14. OptyCT macrumors 6502

    Joined:
    Nov 9, 2008
    #14
    You did the right thing. That is truly odd. For future reference, all new Macs come in factory-sealed Apple graphic packaging. All refurbs come in generic packaging (no graphics - just looks like a blank cardboard box).
     
  15. northwarks thread starter macrumors newbie

    Joined:
    Aug 8, 2011
    #15
    Well here's the thing - mine was in an Apple graphic box inside a plain box :D
     
  16. marsmissions macrumors 6502

    marsmissions

    Joined:
    Jan 5, 2010
    Location:
    Washington, US
    #16
    It definitely seems like you got a return computer. Maybe they misplaced it? This kind of thing can happen.

    Glad it was fixed for you.
     
  17. WilliamG macrumors 604

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #17
    Just an fyi for anyone who has the same "issue," it's normal.

    The email address in question is "annejohnson1@me.com."

    My wife's new MacBook Air had the same email address filled in. To the OP, I'm sorry you thought it was a refurb, but it wasn't! :(
     
  18. northwarks thread starter macrumors newbie

    Joined:
    Aug 8, 2011
    #18
    Well my new iMac arrived in the week, upshot was the setup was different, this time it asked for IP addressing and a lot more questions and as I'm brand new to OSX it felt as though I was going through an initial setup. One thing remained and that was the email address was the same as above . . Why is this random email address used ?

    Love my new iMac btw :)
     
  19. northwarks thread starter macrumors newbie

    Joined:
    Aug 8, 2011
    #19
    Done some more digging - and I can say this is closed, found the address in some Apple documents:

    To generate the identity key pair:
    1 Enter the following command on the local computer. $ ssh-keygen -t dsa
    2 When prompted, enter a filename to save the keys in the user’s folder.
    3 Enter a password followed by password verification (empty for no password).
    For example:
    Generating public/private dsa key pair.
    Enter file in which to save the key (/Users/anne/.ssh/id_dsa): frog
    Enter passphrase (empty for no passphrase):
    Enter same passphrase again:
    Your identification has been saved in frog.
    Your public key has been saved in frog.pub.
    The key fingerprint is:
    4a:5c:6e:9f:3e:35:8b:e5:c9:5a:ac:00:e6:b8:d7:96 annejohnson1@mac.com

    Just confused why Apple haven't used the common example.com domain which stands out as an clear example address - hey ho .. case closed I feel.

    :D
     
  20. iMacJunkie macrumors regular

    Joined:
    Aug 7, 2011
    #20
    I was scared partially because of this thread but thankfully mine had the same random E-Mail address.

    I hope if that E-Mail is real that she's not getting questions from a ton of new iMac users like us. Haha! :eek: :D
     
  21. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #21
    If the Name

    ...Is johnnyaplleseed your okak, refer to other threads here for reference..

    If in concern...PM me.
     
  22. the vj macrumors 6502a

    Joined:
    Nov 23, 2006
    #22
    Well, you can contact Apple to go by the book.

    But in the practical side, you still have the regular warranty and the machine is in perfect shape with all the accessories, so, you can save the time of being a "crying baby" in a manner of speaking (not meaning to insult) and just use use the computer. That is what I would do if besides that everything runs just fine.
     
  23. sishaw macrumors 65816

    sishaw

    Joined:
    Jan 12, 2005
    #23
    No, it's not. I have bought, let's see, 3 macs now and have never seen such a thing.
     

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